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  • Posted: Jan 18, 2023
    Deadline: Jan 24, 2023
  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company


    Call Centre Nursing Executive - Medical Contact Centre Contract


    To provide general customer service in respect to medical business customers.


    • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
    • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    • Issuance of both in and outpatient approvals for admissible requests for insured members.
    • Communication to stakeholders on management of cases and financial liability through reports.
    • Provide input for the customer service reports.
    • Handle customer service issues and queries.
    • Escalate Customer queries to the relevant job role if necessary.
    • Maintain professional ambience within the office premises.
    • Promote the organization’s customer service charter.


    • Bachelor’s Degree In Nursing (KRCHN), Health Management or in a related field KRN/KRCHN
    • Computer literate in MS Office and other office applications

    Experience Required:

    • Relevant experience in busy health environmenT - 3years    
    • Experience in a medical call centre management unit - 1year

    Method of Application

    Interested and qualified? Go to CIC Insurance on to apply

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