Vacancies at 4G Capital

Key Responsibilities

• Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
• Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
• Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
• Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
• Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
• Maintain strong, strategic working relationships with internal teams and external stakeholders.

The Ideal Candidate

We are looking for a proactive, goal-oriented self-manager who possesses a passion for customer service and community impact.

Skills & Requirements:

• Education: Diploma or Bachelor’s degree in a business-related field.
• Experience: 1–2 years of call center or collections experience in retail or financial services is highly advantageous.
• Language Proficiency: Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
• Technical Skills: Computer literacy with exceptional attention to detail, time management, and organizational abilities.

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The Role: Make a Real Impact

As a Branch Manager, you will stand on the frontlines of financial empowerment. You will lead branch operations, inspire a high-performing field team, drive commercial performance, and foster strong relationships within the local business community.

Key Responsibilities:

• Drive Business Performance: Deliver branch growth and profitability by meeting disbursement, collection, and portfolio performance targets.
• Lead & Develop Your Team: Coach, mentor, and motivate branch personnel to cultivate a collaborative, results-oriented workplace.
• Protect Portfolio Quality & Manage Risk: Ensure strict adherence to credit policies, affordability checks, and fraud prevention measures.
• Deliver Exceptional Customer Experience: Champion customer advocacy by educating borrowers, resolving inquiries promptly, and building long-term community relationships.
• Drive Operational Excellence: Manage office administration, ensure regulatory compliance, and report insights to Sector Management to capitalize on local market opportunities.

Qualifications

• Education: A Diploma or Degree in a Business-related discipline.
• Experience: Proven leadership track record, ideally as a Team Leader or Branch Manager within financial services, consistently hitting performance KPIs and managing healthy portfolios.
• Skills: Outstanding communication, organizational, problem-solving, and relationship-building skills.
• Values: High integrity, discretion, commercial acumen, and an unwavering commitment to ethical and responsible lending practices.
• Flexibility: A proactive, self-motivated mindset with a willingness to relocate anywhere within Kenya.

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About the Role: 

As a Sales and Collections Internship, you will be integral in supporting 4G Capital’s mission by acquiring new customers and ensuring the timely repayment of loans. Your work will be at the heart of our customer relationships, providing them with not just financial resources but the tools and knowledge to grow their businesses. You will be responsible for generating loan sales, managing collections, and ensuring the long-term health of the loan portfolio. In doing so, you will help foster financial inclusion across Kenya while driving the company's growth. 

Key Responsibilities: 

• Loan Origination & Sales: Proactively generate new leads, conduct due diligence on potential clients, and offer tailored business training in financial management and business planning. 
• Collections & Portfolio Maintenance: Ensure timely loan repayments by managing collections and maintaining consistent communication with clients, addressing any discrepancies promptly. 
• Default Management: Handle cases of default with professionalism, escalating accounts as necessary, and negotiating repayment plans with a customer-centric approach. 
• Relationship Management: Build and nurture long-term relationships with clients, referral partners, and external stakeholders, providing guidance and support throughout the loan process. 
• Risk & Credit Management: Adhere to credit policies, ensuring compliance with regulation and conducting thorough due diligence to assess and mitigate risks. 
•  Market & Product Knowledge: Stay informed on industry trends, competitor offerings, and market conditions to help drive customer acquisition and maintain a strong portfolio. 

Qualifications
Who We Are Looking For: 

• Experience: At least 1-2 years of sales and collections experience, preferably within a financial institution, with a proven track record of exceeding sales targets. 
• Skills: Strong understanding of loan products, credit analysis, and risk management principles. Excellent communication, negotiation, and relationship-building skills. 
• Values: You are someone who believes in the power of financial inclusion and is driven to make a positive impact. Integrity, professionalism, and adherence to SOPs are at the core of everything you do. 
• Flexibility: Willingness to relocate to underserved regions outside Nairobi and contribute to our mission of reaching more entrepreneurs across the country.