Vacancies at Absa Bank Limited

Job Summary

Responsible for recruiting and maintaining a portfolio of wealth clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

Job Description

Key accountabilities/Deliverables/Outcomes

Relationship Management and Cross-Selling: Time split 85%

• Be the first point of contact for customers in the portfolio
• Drive any required communication to customers in the portfolio
• Proactively target and recruit clients, through referrals from existing customer portfolios
• Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
• Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
• Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
• Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
• Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
• Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
• Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
• Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
• Proactive engagement of required business specialists to support the fulfillment of customer needs
• Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
• Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

Business Management: Time split 15%

• Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
• Review portfolio on a regular basis recommending clients
• Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Risk and Controls

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Qualifications

• Bachelor’s degree from a recognized university

Experience

• Circa 2 years’ experience in High Net Worth Individuals relationship management, private banking, luxury sales, or related fields experience
• Record of achievement in a sales and service environment
• Experience in handling customer complaints
• Previous experience in handling operational risk issues

Knowledge and Skills

• In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
• In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
• Detailed understanding of the retail network business processes and operating procedures.
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa Africa's risk policy
• Awareness of Absa Africa's retail strategy, operating structures, and interfaces
• Knowledge of Absa Africa people's policy and procedures
• Understanding of the local competitor market.
• Team leader experience

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Job Summary

• Responsible for recruiting and maintaining a portfolio of wealth clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
•  The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

Job Description

Key accountabilities/Deliverables/Outcomes

Relationship Management and Cross-Selling: Time split 85%

• Be the first point of contact for customers in the portfolio
• Drive any required communication to customers in the portfolio
• Proactively target and recruit clients, through referrals from existing customer portfolios
• Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
• Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
• Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
• Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
• Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
• Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
• Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
• Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
• Proactive engagement of required business specialists to support the fulfillment of customer needs
• Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
• Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

Business Management: Time split 15%

• Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
• Review portfolio on a regular basis recommending clients
• Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Risk and Controls

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Role/person specification

Qualifications

• Bachelor’s degree from a recognized university

Experience

• Circa 2 years’ experience in High Net Worth Individuals relationship management, private banking, luxury sales, or related fields experience
• Record of achievement in a sales and service environment
• Experience in handling customer complaints
• Previous experience in handling operational risk issues

Knowledge and Skills

• In-depth knowledge of the full range of Absa Africa retail product set and services and an overview of corporate and small business services
• In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
• Detailed understanding of the retail network business processes and operating procedures.
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa Africa's risk policy
• Awareness of Absa Africa's retail strategy, operating structures, and interfaces
• Knowledge of Absa Africa people's policy and procedures
• Understanding of the local competitor market.
• Team leader experience

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Job Summary

The Senior Business Development Recruiter/Introducer will play a pivotal role in expanding our High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) client base. Leverage deep relationships, strong market credibility, and an extensive personal network to introduce potential clients to our Wealth and Affluent propositions. Targeted at experienced professionals with an established presence in the HNI ecosystem, this role drives strategic business growth through high-quality client acquisition.

Job Description

Key accountabilities/Deliverables/Outcomes

New Business Strategy - Time Split 80%

Client Acquisition & Introductions

• Identify, engage, and introduce HNW and UHNW prospects aligned to our Affluent, Premier, and Wealth portfolios.
• Proactively leverage personal brand, networks, and industry relationships to generate high-value leads.
• Deeply understand client needs and ensure seamless referral to internal relationship managers and partners.

Market Intelligence & Ecosystem Mapping

• Maintain a pulse on the local and regional HNI ecosystem including entrepreneurs, C-suite executives, family businesses, diaspora clients, and influential community leaders.
• Provide insights on market shifts, emerging client opportunities, and competitive developments.

Strategic Partnerships

• Build relationships with key industry players (law firms, real estate developers, consultants, investment advisors, family offices, art dealers, clubs, associations, etc.) to drive a consistent pipeline.
• Identify and nurture centres of influence that can generate long-term client value.

Compliance & Relationship Handover

• Ensure all introductions meet the institution’s compliance, due diligence, and suitability requirements.
• Facilitate smooth handovers to relationship managers and ensure clients receive exceptional onboarding support.
• Always uphold brand integrity and the organisation’s ethical standards.

Customer Experience - Time Split 10%

Brand Representation & Thought Leadership

• Act as a trusted brand ambassador for the organisation in high-profile circles.
• Represent the business at premium events, networks, clubs, industry forums, charity galas, and private investor gatherings.
• Position the brand as the preferred partner for HNWIs seeking banking, investment, and lifestyle solutions

Governance and Control - Time Split 10%

• Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model. Ensuring that all actions are in line with procedures according to the Front Office manual.
• Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g., marketing material) for all client meetings and follow-up as required; Act as focal point for clients dealing with day-to-day administration across the range of services and products.

Role/person specification

Qualifications

• Bachelor’s degree from a recognized university

Experience

• 10+ years of experience in high-end relationship management, business development, wealth consulting, private banking, luxury sales, or related fields.
• Deep relationships and a significant network within HNI/UHNW communities.
• Recognised and trusted figure in business, investment, lifestyle, or entrepreneurial circles.
• Strong understanding of affluent client needs, wealth management solutions, and financial products (preferred).
• Demonstrated ability to identify HNW prospects and convert introductions into meaningful engagements.
• Excellent communication, discretion, and interpersonal influence.

Knowledge and Skills

• Deep relationships and a significant network within HNI/UHNW communities.
• Recognised and trusted figure in business, investment, lifestyle, or entrepreneurial circles.
• Strong understanding of affluent client needs, wealth management solutions, and financial products (preferred).
• Demonstrated ability to identify HNW prospects and convert introductions into meaningful engagements.
• Excellent communication, discretion, and interpersonal influence.

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Job Summary

• Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Corporate & Investment Banking stakeholders.
• Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
• Improving the control and governance environment for risk activities.
• A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
• Improve and deepen understanding of our clients’ needs through joint client visits with the assigned portfolio Relationship Managers.
• Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
• Delivering high quality and consistent, credit applications and making sound recommendations.
• Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
• Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
• Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
• Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
• Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
• Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Job Description

Key Accountabilities

Understanding Credit/ Solutions Development: 35%

• Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
• Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
• Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio

The Credit Process 35%

• Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
• Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
• Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
• Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
• Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
• Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Portfolio Management- Monitoring and Control: 20%

• Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
• Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
• Recognise and control potential lending fraud risk through robust operational risk and control management

Staff Management Time Split: 10%

• Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
• Drive proactive application of Absa values both personally and throughout the team.
• Coach and support colleagues within the Team

Qualifications

• Bachelor’s degree or equivalent and/or the ACIB
• Knowledge of credit analysis techniques
• Accreditation on use of the Commercial Credit Risk system would be an added advantage

Experience

• Proven experience in a Credit role at a junior management level gained within the Bank or a blue-chip financial organization
• Excellent understanding of credit and associated risks
• Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyze, monitor and report on credit applications.
• Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills

• Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
• Products and services frequently used by customers 
• Knowledge of Commercial Credit Risk System and other relevant bank systems.
• Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
• A fair understanding of current issues including macro and micro economic environment.

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Job Summary

The Digital Solutions manager is responsible for driving the design, development, deployment, and optimization of enterprise-wide digital solutions. This role leads cross-functional squads in delivering secure, scalable, and innovative technology products that align with business strategy and customer needs.

Job Description

Key Accountabilities

Solution Analysis & Delivery 25%

• Oversee end-to-end solution design for existing and new technical products
• Provide technical leadership to the DevOps and Digital team
• Ensure architectural soundness for new products or changes
• Ensure best practices in the design and implementation of new products or changes
• Apply design thinking and DevOps principles to deliver resilient and scalable systems.
• Ensure integration across systems, data flows, and security protocols.
• Provide ownership for delivery of technical projects
• Drive the use of Agile methodology in the delivery of projects
• Ensure that new products and changes adhere to policies and security principles
• Support vendor and stakeholders in the delivery of projects and initiatives
• Ensure new products or changes incorporate Availability and disaster recovery best practices.

Stakeholder Liaison – 20%

• Work with various stakeholders, internally and externally to delivery business relevant solutions
• Provide interlock with group teams to deliver initiatives and projects
• Provide technical advisory to stakeholders regarding technical solutions
• Provide status updates to stakeholders on ongoing initiatives
• Work with business analysts to review requirements
• Work with change team to plan and execute projects

Risk Management – 25%

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
• Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
• Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management – 30%

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Education and experience required

• Undergraduate or higher in Computer Science or any other Technology related field.
• Minimum of 3 years’ technology management experience
• Deep expertise in cloud platforms (AWS, Azure), DevOps tools (Jenkins, Docker, Kubernetes), and software development lifecycle.
• Strong software engineering experience.
• Additional professional certifications will be an added advantage
• Familiarity with agile methodologies and product management frameworks.
• Project management experience
• Team Leadership experience

Knowledge and skills

• Translate Business Requirements to Tech Solutions (Solid)
• Strategic Thinking (Solid)
• Negotiation Skills (Solid)
• Software engineering skills in Java, Python, .NET, Angular, React (solid)
• Excellent Communication Skills (Written and Verbal) (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

Competencies: 

• Agile ways of working (Meets all the requirements)
• Business Analysis (Meets all the requirements)
• Commercial mindset - (Meets all the requirements)

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Job Summary

This role is responsible for managing and implement strategic communication initiatives that enhance Absa Bank Kenya’s reputation, build stakeholder trust, and drive colleague engagement. The role supports the delivery of internal and external communication programmes, ensuring consistent alignment with the Bank’s purpose of Empowering Africa’s tomorrow, together… one story at a time.
Working closely with business units, the Communications Manager will ensure timely, relevant, and effective storytelling that brings the Absa brand to life across customer, media, digital, and colleague touchpoints.
The role holder will also work with the Internal Communications and Marketing Managers to deploy high-quality external communication and colleague campaigns in line the Bank’s colleague first approach.

Job Description

Key responsibilities

 Strategic communications execution

• Support the development and implementation of Absa Kenya’s communications strategy and annual plan to drive the business objectives.
• Coordinate content pipelines across internal and external channels.
• Translate business priorities into clear, compelling messages that drive awareness and engagement.

Media relations & reputation management

• Build and maintain strong relationships with key journalists, online publishers and editors.
• Prepare press releases, media statements, Q&As, and talking points.
• Track media coverage, sentiment, and emerging issues to inform reputation insights.
• Support the Senior Communications Manager in managing reputational risk and issue response.

Leadership & subject matter experts communications

• Develop talking points, speeches, and thought-leadership content for leaders.
• Support leader visibility through internal platforms, LinkedIn, and external engagements.
• Curate content that amplifies Absa’s leadership in innovation, sustainability, and inclusion.

Internal communications & culture building

• Plan and deliver internal campaigns that reinforce culture, purpose, and strategy.
• Manage internal channels to ensure fresh, relevant content.
• Partner with human capital, operations, CX, and transformation teams to embed change and engagement messaging.

Sustainability & impact storytelling

• Partner with the Absa Foundation and Sustainability teams to tell impact stories.
• Translate ESG and community initiatives into relatable narratives for media, employees, and stakeholders.
• Support production of sustainability highlights, newsletters, and external-facing reports.

Content development

• Create and edit multimedia content for owned and earned platforms to support the business.
• Ensure consistency of tone, message, and brand voice across all materials.
• Track engagement analytics and audience insights for continuous improvement.

Governance & reporting

• Ensure all communication aligns with Absa Group policies and approvals.
• Manage agency coordination, budgets, and reporting requirements.
• Provide regular updates and insights to the MCA leadership.

Required skills and competencies

• Collaborative mindset with a strong sense of ownership
• Strong stakeholder management and interpersonal skills
• Excellent writing, editing, and presentation abilities
• Media relations and issues-handling expertise
• Analytical and attention to detail
• Creative thinking and adaptability
• High professional maturity and judgement

Qualification Requirements

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing
• Demonstrated experience managing media, internal comms, and thought leadership programmes
• A master’s degree in related field is added advantage 

Experience Requirements

• Minimum of 5-7 years’ experience in Communications with at least 3 of those in a managerial role
• Member of a professional network such as PRSK