Vacancies at Africa Management Solutions Limited (AMSOL)

Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description:

• Lead & instruct the guests about the entertainment activities ensuring they understand the rules & safety guidelines.
• Communicate effectively with parents and guardians, providing information about activities, schedules, and their child’s participation.
• Ensure safe and efficient operation of rides, including starting, stopping, and monitoring ride cycles.
• Report any safety hazards or equipment issues promptly & follow established safety protocols.
• Work closely with other FEC staff members to coordinate activities, manage guest flow, and maintain cleanliness & organization throughout the center.
• Lead and supervise activities, ensuring all participants are engaged and following safety guidelines.
• Collect feedback from children and parents to assess the effectiveness of activities and programs.
• Provide recommendations for program improvements based on feedback and observations.
• Enforce safety regulations (height, weight, age, etc) and guidelines to ensure the well-being of guests and prevent accidents or injuries.
• Be prepared to handle minor first aid situations and emergencies, following the center’s protocols.
• Always supervise children, ensuring their safety and well-being.
• Ensure that all the children are equipped as per safety standards laid by the local government and company.
• Gather information and feedback from FEC Team Leads regarding the team performance and their development plans.
• Complete incident reports and communicate any significant issues to management promptly.
• Manage group behavior and resolve conflicts or issues that arise during activities.
• Maintain accurate attendance records and activity logs.
• Respond promptly to ride stoppages, malfunctions, or emergency situations, following established protocols and procedures.
• Ensure cleanliness and tidiness of ride platforms, queue lines, and surrounding areas throughout the shift.

Qualification: 

• High School Diploma or equivalent; a higher qualification is a plus.
• 2-3 years of on-site experience in instructing or leading activities within a family entertainment center, amusement park, recreation facility, or a similar environment is preferred.
• Strong proficiency in English (written and spoken)

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Job Purpose:
To drive sales, build relationships with customers and promote events, activities and packages to maximize revenue generation including building partnership and enhancing the park’s brand image.

Description:

• Develop and implement B2B sales strategies to target corporate clients.
• Build & maintain strong relationship with clients, understanding their needs & providing customized solutions.
• Create sales pitches, presentations, sales collateral, and proposals that will help convert leads into customers.
• Negotiate contracts, agreements, and pricing structures with B2B partners to ensure mutually beneficial partnership.
• Prepare and analyze the sales reports including ROI, conversation rates, customer acquisition cost, sales activities & performance metrics
• Proactively followup with clients to nurture relationships, gather feedback, and identify opportunities for upselling and cross-selling.
• Identify target markets, customer segments, and distribution channels to maximize reach and sakes opportunities.
• Monitor and analyze content performance metrics to optimize strategies for maximum impact.
• Coordinate with the events team to ensure customer needs are met and expectations are exceeded during their visit
• Stay informed about the range of attractions, services, and special events offered by the FEC to provide accurate information and compelling recommendations to customers
• Any other task assigned by the manager.

Qualification: 

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 2-3 years of proven experience in a similar role, preferably within the same or a related industry.
• Strong proficiency in English (written and spoken)
• Ability to work outdoors as required.