Vacancies at APA Life Assurance Company Ltd

This position is responsible for debiting and crediting finances and implementing reconciliation recommendations on the system. This involves preparing daily reports on mail status.

KEY PRIMARY RESPONSIBILITIES

• Raising debit and credit notes as assigned;
• Developing timely motor certificate/cover notes declarations for all concerned intermediaries;
• Establish an efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate;
• Prepare Quotations.
• Assess, manage and rate all risks to ensure acceptance and retention of quality business.
• Continuously review the performance of assigned accounts and make necessary recommendations in liaison with the supervisor.
• Reconciling service provider statements and confirming the status to finance for payments.
• Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements;
• Preparing the document status report;
• Deliver on Service Level Agreements.
• Communicate effectively to relevant parties on confirmation of policy documentation receipt, endorsements, etc.
• Participating in company CSR and brand-building activities in liaison with other departments.
• Issuing and revising quotes to intermediaries within recommended guidelines and follow-up to ensure business closure.
• Reconciliation of client accounts to reflect the business booked status on monthly basis.
• Preparation and issuance of Renewal notices sixty days before renewal date.
• Appoint property & vehicle valuers where necessary.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and Communication skills 

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK or any relevant professional qualification

EXPERIENCE

• Entry level graduates 

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This position is responsible for maintaining an efficient operational workflow but is not limited to Records Management, incoming mail, registry function and electronic document management that supports the services of the organization.

KEY PRIMARY RESPONSIBILITIES

Records Management

• Implement and maintain an efficient and effective registry management system for the adoption and use within the claims registry
• Sorting and arranging information and documents for filing according to the organization’s claims record management protocols
• Classifying, coding and indexing information and documents for inclusion in the claims registry systems
• Filing information and documents claims registry system
• Identifying and retrieving information and documents for users
• Recording file and document movements
• Labelling storage locations, and assembling and labelling new files
• Removing inactive and dead files
• Devising and ensuring the implementation of retention and disposal schedules in line with relevant legislation and regulations.
• Responding to enquiries relating to items maintained in the registry and as required, searching for, identifying and retrieving information and documents for users.

Electronic Document Management

• Coordinating the exercise of continuous scanning of physical documents following the electronic document management system protocols
• Ensure scanning of documents is done in a timely and efficient manner taking into consideration document indexing and assignment to claims handler as an EDMS tickets.
• Overseeing the management and use of the electronic documents management system (EDMS) within the claims department 
• Providing the relevant reports in relation to claims for management consumption

Key Deliverables

• To ensure a smooth transition of the department to go paperless with the available tools and proper archiving of documents without affecting the operations of the department.

ACADEMIC QUALIFICATIONS

• Degree in Records Management/Library studies

JOB SKILLS AND REQUIREMENTS

Key Competencies

• Visionary Leadership
• Entrepreneur Spirit
• Market Awareness
• Customer Focus
• Continuous Innovation
• Ownership & Commitment
• Team Spirit

Skills and Attributes

• Excellent Computer skills including the ability to operate the computerized library, database and graphics programmers at a proficient level
• Effective communication and organizational skills
• Accuracy and attention to detail
• Tact and discretion for dealing with confidential information
• Ability to work within minimum supervision.

PROFESSIONAL QUALIFICATIONS

• Relevant Professional Qualification

EXPERIENCE

• A minimum of 3 years of experience in a similar role within a reputable and very busy organization

go to method of application »

This position is responsible for debiting and crediting finances and implementing reconciliation recommendations on the system. This involves preparing daily reports on mail status.

KEY PRIMARY RESPONSIBILITIES

• Raising debit and credit notes as assigned;
• Developing timely motor certificate/cover notes declarations for all concerned intermediaries;
• Establish an efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate;
• Prepare Quotations.
• Assess, manage and rate all risks to ensure acceptance and retention of quality business.
• Continuously review the performance of assigned accounts and make necessary recommendations in liaison with the supervisor.
• Reconciling service provider statements and confirming the status to finance for payments.
• Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements;
• Preparing the document status report;
• Deliver on Service Level Agreements.
• Communicate effectively to relevant parties on confirmation of policy documentation receipt, endorsements, etc.
• Participating in company CSR and brand-building activities in liaison with other departments.
• Issuing and revising quotes to intermediaries within recommended guidelines and follow-up to ensure business closure.
• Reconciliation of client accounts to reflect the business booked status on monthly basis.
• Preparation and issuance of Renewal notices sixty days before renewal date.
• Appoint property & vehicle valuers where necessary.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and Communication skills 

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK or any relevant professional qualification

EXPERIENCE

• Entry level graduates 

go to method of application »

KEY PRIMARY RESPONSIBILITIES

• Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
• Achieving branch service standards within set turnaround times;
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
• Managing outstanding premiums as per the credit control policy;
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines; Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
• Supervising unit managers (APA Life and APA Insurance) from the region;
• Complying with statutory, regulatory, and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance-based culture among departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand-building activities in liaison with the Head Office;
• Training, coaching, and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects, and committees as assigned.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Sales skills
• Interpersonal and Communication skills
• Customer Service Skills

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 6 years of relevant experience

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KEY PRIMARY RESPONSIBILITIES

• Sourcing and procuring of business in line with the set targets/budgets;
• Addressing client/customer inquiries and feedback within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Reviewing the performance of risks through loss ratio reports for both new and existing businesses;
• Supporting the premium collection;
• Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
• Establish an efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate;
• Prepare Quotations.
• Assess, manage and rate all risks to ensure acceptance and retention of quality business.
• Reconciling service provider statements and confirming the status to finance for payments;
• Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements and communicate effectively to relevant parties on confirmation of the same.
• Participating in company CSR and brand-building activities in liaison with other departments.
• Deliver on Service Level Agreements.
• Reconciliation of client accounts to reflect the business booked status on monthly basis.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Business Administration or an equivalent

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and Communication skills 

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 2 years’ experience