Vacancies at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Reviewing reserves and closing of old outstanding claims 
• Processing new insurance claims notifications 
• Payment of Claims and service providers whilst ensuring compliance with IRA regulations.  
• Initiating legal recovery of monies paid out 
• Keeping cost at a bare minimum 
• Adhering to legal requirements, industry regulations and customer quality standards set by the company. 

Customer   service

• Ensuring that all enquiries by clients are responded to promptly and appropriately. 
• Ensuring that discharge vouchers are dispatched and settled promptly. 
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries. 
• Regular briefing to the departmental manager and making consultations. 

Administrative   functions

• Participating and contributing to meetings, discussions and consultations with other team members toensure that   all hindrances to job performance are addressed in good time
• Entering claims data to the system 

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Interpersonal and administrative skills 
• Team player
• Integrity
• Communication skills

PROFESSIONAL QUALIFICATIONS

Diploma in Insurance will be an added advantage

EXPERIENCE

• 1-2 years’ experience 

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KEY PRIMARY RESPONSIBILITIES

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Contacting service providers a network of approved professionals and arranging     for them to make repairs on the policyholder's property
• Monitoring the progress of a claim
• Investigating potentially fraudulent claims
• Identifying reasons why full payment may not be made
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Initiating legal recovery of monies paid out
• Maintaining good broker relations
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards                 set by the company.

Liaison with other departments

• Ensuring premiums are settled prior to claim processing.
• Liaising with the underwriting department for policy terms and endorsements.
• Advising on loss making/non performing brokers.

Customer service

• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.

Administrative functions

• Assisting and training new staff on work procedures and company policies to ensure effective client service
• Participating and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.
• Entering claims data to the system

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal Skills
• Interpersonal and Communication skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

At least 4 years relevant experience in Insurance

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KEY PRIMARY RESPONSIBILITIES

• Sourcing and procuring of business in line with the set targets/budgets;
• Addressing client/customer enquiries and feedback within the timelines stipulated in service charter and/or SLAs signed with respective clients;
• Reviewing performance of risks through loss ratio reports for both new and existing business;
• Supporting in premium collection;
• Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
• Preparing quotations Tenders, policy documents, issue certificates, cover notes, debits and credit notes within agreed timelines;
• Sending renewal notices to clients and advise on changes in policy if any;
• Participating in company CSR and brand building activities in liaison with other departments.
• Upload underwriting documents in EDMS as directed
• Ensure all policy documents are sent out to clients within agreed timelines
• Send out new policy documents, to the H/O for franking at the end of each month
• Any other duty as may be assigned in the course of duty. 

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

• Team Player
• Negotiation Skills 
• Interpersonal and Communication skills
• Customer centric

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 3-year relevant experience.