Vacancies at BBOXX

Responsibilities:

• Supervision of all aspects of the testing, repair and refurbishment process.
• Scheduling and monitoring of Technician activities
• Ensuring all processes conform to BBOXX policies and procedures
• Monitoring, implementation and recording of quality control processes
• Supervise and account for all stock management within Technical Department
• Training, coaching, development and appraisal of direct Technician reports.
• Reporting of any relevant issues, concerns, desired improvements, corrective actions, etc., to line Manager.
• Assist line manager and HR department in recruitment and disciplinary processes.
• Monitor repair center through put and suggest improvements
• Manage the disposal process
• Lead fire investigations along with the retail team in case of any fire incident and provide a report to the line manager and device team.
• Assist Repair technicians for product state change for products in the wrong product state

Person Specification

• Technical degree (Electronics engineering or related fields)
• 3 years of experience in a technical position
• Problem solving skills and ability to understand new concepts
• Experience managing a team desirable
• Desire for self-improvement and career progression
• Proficient at using Microsoft computer software
• Positive attitude
• Honest and hardworking
• Must uphold transparency and integrity
• Organized
• Good communication skills

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Job’s Responsibilities

• Review existing systems and processes as required.
• Design new process systems and frameworks.
• Troubleshoot technical issues.
• Risk mitigation planning.
• Collaborate with Logistic, HR, Portfolio, Retail, Repair, and IT team to resolve issues and ensure solutions are viable and consistent.
• Create system guidelines and manuals for Bboxx.
• Lead refresher training sessions and change management on system processes.
• Conduct regular reviews of systems, processes and generate reports on efficiencies and improvement areas.
• Structure and prioritize business requirements and communicate plans on behalf of the System Process Manager.

Desired Qualifications and Skills

• Bachelor’s Degree in IT and Computer Studies; Business Administration or related fields.
• At least 2 years’ experience.
• Data Analysis.
• Critical thinking ability.
• Strong problem-solving capacity.
• Knowledge of diverse business processes.
• High-level written and verbal communication skills.
• Project management skills.