Vacancies at Boma Projects

JOB SUMMARY

The Monitoring and Evaluation (M&E) Officer is a key position for partner and project staff capacity building, data quality assurance, accountability, documentation, and learning. The position holder will provide support to The BOMA Project (BOMA) team and its partners in design, planning, and execution of monitoring and evaluation activities and the deployment and use of technology tools to ensure quality implementation of programs in accordance with accepted standards, providing essential feedback for learning, accountability and data decision making. 

The M&E Officer will be responsible for providing input on Product Portfolio specific M&E system design and adaptation, defining and designing technology tools that support the portfolio specific design, portfolio specific capacity building for partner staff on technology and tools, and monitoring and evaluation processes for accountability and program execution integrity, and capturing learning in line with project and organizational learning agendas. Under the overall leadership and direction of BOMA M&E Manager, and in close collaboration with the Technical Team and partner staff. The position holder will champion, rigorous measurement of product and project activities and outcomes through data and analytics and development of team capacity in monitoring, evaluation, reporting, and learning that is adapted to the product and ensuring effective field-level ownership of activities and data enabled decision making. 

Responsibilities

DUTIES AND RESPONSIBILITIES

Monitoring and Evaluation

• Support in the design and definition of product/ project level M&E processes, related data requirements for quality and outcome measurement. 
• Definition of data requirements and technology tools for data collection
• Testing, training and launching of the developed tools.
• Continuous iteration and improvement of tools to meet the requirements of outcome measurement.
• Organize and lead implementation of M&E activities – including but not limited to assessment of project activity execution, evaluation of outcomes achieved, surveys, and routine monitoring - on the assigned portfolio (Product) in line with BOMA standards, policies, and practices, donor requirements, and industry good practices.
• Support development and adaptation of monitoring and evaluation SOPs, data collection tools, and reports in line with specific project and partner needs.
• Ensure alignment of M&E activities with project objectives and development of monthly, quarterly, and annual work plans.
• Perform data quality management strategy and routine data quality assurance for assigned projects.
• Support monthly Key Performance Indicator (KPI) analysis and use of data for adaptive management for assigned projects.

Learning

• Working with the Research and Leaning teams, ensure learning properly accompanies project activities throughout the project cycle.
• Support research, evaluations, and other learning initiatives, including development and pursuit of learning agendas, identification and documentation of lessons learned, after action reviews, midterm reviews and final evaluations.
• Assist in the preparation of case studies and promising practices.

Reporting

• Support BOMA and its partners in the preparation of monthly, quarterly, and/or annual activity reports and verification of reported data. 
• Ensure timely documentation of M&E activities is completed, reviewed, and submitted in line with BOMA, partner, and donor requirements.

Technology, Data and Insight

• Champion the use of program data analytics to enable day to day program progress and outcome measurement and overall decision making.
• Undertake portfolio level data management and analysis customized/ adapted to the needs of the portfolio.
• Champion capacity building, data literacy and adoption of data driven actions within the portfolio you are responsible for
• Ensure consistent utilization of the BOMA field systems including Taroworks, Performance Insights and related systems for M&E data submissions. This includes identifying and logging areas of improvement and/or support required and working with IT to ensure resolution.
• Where relevant, support partners use their existing ICT4D systems to support project MERL systems and activities.
• Collaborate with IT staff and partners to develop and adapt digital data collection tools for use by field staff.
• Provide a single point of contact for technology and M&E issue identification, logging and resolution.
• Provide the first level support for both M&E and Technology issues including hardware and software.

Staff and Partner Training and Capacity Building

• Assess the technology and MERL the training needs based on continuous engagements to ensure that emerging needs are taken care of.
• Build capacity of partners and BOMA staff to ensure MERL project activities are implemented per guidelines and standards, including use of technology tools used in the management of the project, digital data collection tools and data analytics and quality assurance procedures.
• Coordinate MERL-related working relationships with project partners and stakeholders.
• Facilitate in-person and remote trainings on MERL to partners and BOMA staff.
• Coordinate provision of MERL-related logistical and administrative support to partners and BOMA staff.

Requirements

EDUCATIONAL REQUIREMENTS  

• Bachelor of Arts/Science required in Information systems, Business Information Technology statistics, public health, development economics, international development, sociology, business/project management, or similar.

MINIMUM REQUIRED EXPERIENCE

• A minimum of three years’ experience in a similar position, staff supervision or multi-country projects are a plus. 
• Professional working proficiency in English.
• Proficiency in Microsoft desktop technologies, Salesforce, Data analytics and visualization tools and technologies such as Microsoft Power BI, STATA, and digital data collection. Proficiency and interest in data analytics programming languages (Python, SQL, R, JavaScript) will be a definite advantage.
• Superior skills in data analysis, critical thinking, and report writing.
• Demonstrated experience in proactive, results-oriented relationship management and capacity building with partners.
• Attention to detail, accuracy, timeliness in executing assigned responsibilities in a context of competing priorities.
• Proven track record in analyzing complex data and producing reports.
• Proven competency/experience in leveraging technology in development or social entrepreneurship, including promoting adoption of new technologies by others.
• Demonstrated ability and flexibility to work in a multi-cultural team in a hybrid in-person/remote working context. 
• Innovative self-starter

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JOB SUMMARY

The Data Analyst define user reporting needs, data requirements, storage and management and undertake the required analysis and visualization across functions in BOMA based on the defined requirements and frameworks. They will work closely with specific functions in BOMA to identify, specify, acquire, maintain, and optimally use data to drive business/ program insights. He/She will facilitate the development and documentation of requirements, design and development of solutions to those requirements and training and championing the use of the solution to entrench data driven operations and decision making in BOMA.

Responsibilities

KEY RESPONSIBILITIES

Data Management & Reporting Strategy

• Contribute to the development of data management approach and strategy for BOMA.
• Review and define the reporting requirements based on portfolio assignment.
• Define the data requirements and collection in consultation with the M&E officers to ensure completeness.
• Define the storage and management of the data, particularly reuse and efficiency in the storage and use.

Drive Deployment and Use of Intelligent Data Analytics Tools

• Identification and definition of intelligent analytics use cases for BOMA.
• Exploration, testing and deployment of intelligent data management tools – Artificial intelligence and machine learning.
• Drive progressive change in data literacy and use within BOMA.

Data Consolidation and Reporting

• Conducting analysis of current and historical program data to identify trends that inform implementation choices.
• Interpret and provide insight from the analysis done and enable the business/ program decision making.
• Working jointly with the M&E teams, assist in the development and maintenance of a Standard Data Management Manual and oversee its organizational implementation including DQA protocol.
• Development of M&E reporting templates and other Standardized tools to enhance monitoring and reporting.
• Working jointly with the M&E teams, assist in the development/reviewing of survey manuals and Standard Operating Procedures (SOPs) for existing and new data collection tools.
• Reviewing quality of data sent by enumerators/FOs/M&E Officers and timely reporting to the supervisor on any issues that need to be addressed (Anomalies & irregularities). 

Technical Set Up of Data Management Infrastructure and Tools

• Configuration of databases for the storage and management of data.
• Configuration of data pipelines and/or Extracting, Transforming and Loading (ETLs) from data sources to the consolidated database. This includes the management of the configured pipelines.
• Set up and use of data visualization tools. This includes the development of reports, visualizations to answer specific business questions and requirements.
• Set up and application/ use of data intelligence to improve the value of data to the business decision making – application AI to current and future data.

Training, Capacity Building and Technology Support

• Identify technology issues that Enumerators/Field Officers/M&E Officers may have and that may be causing difficulties/ inefficiencies in the data collection processes and recommend and/or execute actions to address in consultation with IT.
• Actively seek and log all M&E and Technology challenges the field teams including the cluster office teams are experiencing for resolution.
• Play a central coordinating role in the reporting and resolution of M&E and Technology issues in the field office.
• Provide the first level support for both M&E and Technology issues including hardware and software.
• Analyze, compile, process and present data in a structure that can easily be understood.
• Assisting in use of program generated data to identify program gaps and trends to improve quality of delivery and respond to current needs.
• Capacity Building of Field M&E team and other Field Program Staff on data collection, analysis and management. Also train them on existing M&E analysis and monitoring templates and technologies supporting M&E.

Program Innovation

• Innovating new ways to visualize data in form of dashboards/charts and in accordance to agreed Key Performance Indicators (KPI) to aid in data for decision making. 
• Preparing management and user reports based on outcome of the surveys and donor reports as requested.

Requirements

EDUCATIONAL REQUIREMENTS

• Bachelor of Science required in, Information systems, Business Information Technology, statistics, business, development economics, business/project management, or similar.
• A postgraduate IT Certification where the first degree is none technical will be an added advantage. 

REQUIRED QUALIFICATIONS

• At least 2-3 years’ experience as a Data Analyst
• Proficiency in Microsoft desktop technologies, Salesforce, Data analytics and visualization tools and technologies such as Microsoft Power BI, STATA, and digital data collection. 
• Proficiency and interest in data analytics programming languages (Python, SQL, R, JavaScript)
• Practical understanding and experience of Databases, data pipelines, ETL pipeline and data warehouses. 
• Naturally curious and analytical; able to sort through extensive data and craft hypotheses.
• Strong writing skills with experience preparing reports and technical documents.
• Hand-on experience on use of data visualization tools (Tableau and Power BI)
• Strong organizational, communication and writing skills.
• Ability to multi-task and adhere to project timelines.

DESIRED QUALIFICATIONS:

• Database management and programming languages such as SQL, Python, PHP, C#, R
• Experience using electronic data collection platforms such as Taroworks or ODK.
• Experience using Salesforce.
• Experience using GIS systems.

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JOB SUMMARY – OVERALL JOB PURPOSE

The M&E Manager REAP for Nutrition (R4N) is responsible for development and implementation of an effective monitoring and evaluation system for all REAP for Nutrition Products under which Nawiri and Lishe Bora projects fall. The incumbent will interpret and define the project M&E requirements including data collection tools design, and implementation of data collection tools for monitoring and surveys, development of implementation quality assurance processes for the project activities, establishing product and project specific management information and analytics and promoting a culture of data demand and use within the product/ project, BOMA and with stakeholders. Under the overall leadership and technical oversight of BOMA Director M&E, Accountability and Reporting and in close collaboration with the Technical Team and partner staff, the incumbent will be developing team capacity in monitoring, evaluation, reporting, and learning and ensuring effective field-level collaboration. Travel is required up to 40%.

Responsibilities

DUTIES AND RESPONSIBILITIES

Monitoring, Evaluation, Learning and Reporting framework design and Execution.

• Define the product specific M&E systems to deliver the product objectives – this includes, objectives and scope, theory of change and indicators, data collection approach and tools.
• Define the execution plan linked to both the product portfolio direction and specific to the R4N product and projects that fall under this.
• Refine the design through feedback and learning throughout the program.

Implement the defined M&E systems in line with program requirements.

• Coordinate and supervise R4N MEL activities and ensure MEL framework (indicators, tools, and methodologies) and practices are aligned to industry standards and/or compliant to donor requirements.
• Implement quantitative and qualitative surveys, other assessments, and longevity surveys/studies to build evidence of the impact of BOMA’s graduation model.
• Manage continuous monitoring and periodic evaluations of R4N product and affiliated projects as designed in work-plans and provide consolidated reports to Portfolio Directors, Program Managers and leadership team that summarize implementation progress, trends, variances, and learning.
• Undertake periodic process, activity, output, and outcome quality assurance with regular feedback sessions to program execution team.
• Facilitate periodic review of performance metrics with program teams to ensure programs/projects are within design and implementation principles of M&E.
• Provide M&E technical support to BOMA’s partners as they adapt, design, and implement M&E processes for the R4N product and affiliated projects.
• Development, training and maintenance of project’s M&E reporting templates, training manuals and standardized tools to enhance monitoring and reporting.
• Contribute directly to achieving the project’s strategic objectives and components through the implementation of a single integrated/harmonized monitoring system.

Data Collection and Quality Assurance

• Design and implement data collection tools.
• Test and roll out the data collection tools appropriate for the product and project to ensure the dataflows are mapped end to end in the systems BOMA use.
• Ensure data quality standards are adhered to and maintained for the project.
• Jointly with stakeholders, undertake regular review of data management systems and processes and advice on ways of continuous improvement.
• Ensure regular feedback is provided to the R4N Product teams or technical advisors on action items on field level monitoring/assessments including corrective actions implemented.
• Review and analyze monthly monitoring data and work with project teams to identify and resolve variances.
• Support the Data Analytics team in strengthening quality control of all R4N Product M&E data to assure the integrity of data for analysis, tracking, and validation.

Manage The Mentor Experience on Tools and Data Collection

• Implement work-tool centered data collection processes and tools to optimize the effectiveness of field level activities.
• Train and support mentors to effectively use the implemented data collection tools.
• Capacity building for the field teams to enable data use for informed activity planning.
• Supervise the support for all the technologies and tools supporting the product/project to meet the defined M&E objectives.

Driving Product Innovation Through Data and Insight

• Drive the generation of insight to inform product specific innovation.
• Share and disseminate knowledge arising from the data insights.
• Train and champion data use

Documentation and Reporting

• Lead in writing of M&E reports and coordinate documentation and dissemination of findings.
• Maintain adequate documentation and records for the project’s initiatives that ensure processes, activities and statistics are well captured and records kept in line with established BOMA policy and protocols.
• Facilitate training of staff on documentation and record keeping; and enforce adherence to standards and protocols.

Networking and Representation

• Develop and maintain strong and collaborative relationships with colleagues, partners, and relevant stakeholders.
• Represent and participate in relevant forums whenever nominated.
• Maintain a network of peers and professional contacts for exchange of ideas and information.
• Maintain good public relations and promote visibility of the work of BOMA.

Management of Staff & Capacity Development

• Provide direct supervision to M&E officers, including participating in their performance management reviews and professional development.
• Support in the recruitment and selection, and provide effective coaching of staff, while inculcating culture and values of the organization for the unit.
• Facilitate capacity development of project staff in M&E.
• Provide technical and/or operational guidance to the M&E Officers under Green REAP.
• Confirm the knowledge base of M&E staff and arrange for appropriate training where capacity gaps exist, working close with Training and Capacity Development team.
• Proactively employ practices that lead to staff motivation and retention; and provide for succession.

Requirements

QUALIFICATION AND EXPERIENCE

• Bachelor’s degree, advanced degree in monitoring and evaluation or Public Health preferred. Post Graduate Diploma in Project Management/Monitoring and Evaluation is an added advantage. Formal M&E training and/or specialized skills in statistics are an advantage.
• Prior experience in managing M&E systems for health or nutrition programs/projects will be an added advantage. Those with experience in RFSA/USAID funded project preferred.
• At least 5 years’ experience in management and leadership of complex M&E frameworks and systems.
• Understanding and practical experience in data analytics for decision making.
• Hands on experience in data analysis and visualization tools such as PowerBI, STATA SPSS,or Tableau in that order.
• Experience in UI design will be an added advantage.
• Experience in research and surveys - design of tools, data collection, data processing and analysis.
• Experience using Collaborating, Adapting and Learning practices preferred.
• Excellent analytical and detail-oriented individual with extensive experience in research, surveys, and data management.
• Experience in the arid lands, preferably in East Africa.
• Strong computer skills and very good knowledge in use of applications such as Excel, Word, Access, and PowerPoint required, while working knowledge of Salesforce and Taroworks would be an advantage. Also demonstrated ability to leverage technology in social entrepreneurship.
• Previous experience working with livelihood, community development, and climate-oriented/NRM projects especially will be an added advantage.
• Good planning and organizational capacity with demonstrable ability to work with minimal supervision and demonstrated ability to multitask.

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JOB SUMMARY

The Salesforce Administrator REAP for Nutrition is part of the ICT team focused on providing the defined product specific technology set up and support to programs that are nutrition layered. You will lead the definition and implementation of the required technology in collaboration with the key program stakeholders. The incumbent will serve as the lead Salesforce Administrator and developer, promoting technology innovation to serve the current and future REAP for Nutrition Program needs, optimize user experience through system training, adoption and support, keeping abreast of the technology and product level needs and driving product specific custom system development projects.

Responsibilities

Product and Program Needs Analysis

• Gather the product and related project level requirements that require system improvement or change.
• Develop and implement product and related project level technology development and support strategy.
• Lead the innovative technology initiatives that enhance the product and project delivery.

Custody And Maintenance of The Overall Performance Insight (PI) Architecture

• Maintain the architectural integrity of the Performance Insight ecosystem – Salesforce and Taroworks. This means maintenance of the PI design repository and architectural review of all proposed additions and changes.
• Definition and enforcement of all the PI change processes that support architectural integrity. This will cover all applications implemented on top of Salesforce.
• Development of template repository and implementation of cross program reuse to enhance architectural simplicity.
• Maintain relationships with Salesforce and Taroworks to ensure BOMA applies best practice design principles and uses applications that are value for money.

Manage system development and change process for the systems in scope of your work (Salesforce & Taroworks)

• Develop and maintain new features and functionality from Salesforce and third-party applications and required by product/ project.
• Develop, build, test and deploy new custom solutions in Salesforce and other systems based on the defined systems development process.
• Maintain Salesforce and other systems environments to ensure the system development processes and policies are adhered to; ensure stability within the system landscape.
• Provide the subject matter expertise for solution architecture that will include configuration, development, integration, and customization of complex solutions within our salesforce.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Manage new releases of Salesforce and efficiently roll out new features.
• Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
• Create custom objects when necessary.
• Handle on-going customization/ alteration of Salesforce.
• Maintain, enhance, and create workflows, functions and configurations within the Salesforce environment.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Provide support functions as needed.

Maintain Security and Integrity for the PI Ecosystem

• Map Salesforce hierarchy and territories in response to personnel changes.
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
• Grant/ remove and maintain user licenses.
• Maintain security including sharing rules and security levels.
• Design, Create and maintain user roles, profiles and hierarchies.
• Monitor application storage usage and archive data as needed.

Responsibility For the Overall Technology Support for The Product

• Co-ordinate and deliver responsive technology support for the product in collaboration with other M&E and Technology team members. This includes setting expectations with the product teams, engaging the other Technology team members to support the product and measuring delivery.
• Lead administration of training to existing or new users/groups.
• Expand use of Salesforce – attend planning meetings, assist with determining if /how Salesforce can be used in new ways.
• Communicate regularly with user base regarding new features, enhancements, and changes to the system.
• Continually seek ways to further enhance the end-user experience.

Process Creation, Documentation and Maintenance

• Document BOMA processes and workflows.
• Develop process documentation and field maps.
• Create new processes and associated reporting.

Data Quality, Migration and Maintenance

• Assist with migration from older systems/processes into Salesforce.
• Import data as appropriate.
• Monitor and manage exception logs for back-end system integration with SFDC. Manage duplicate records.
• Monitor and improve data quality.

Ways Of Working

This role is an integral part of the core product and related program support, which includes M&E and Data & Insight and hence the success of the incumbent will be measured at a team level first and then at individual level. The incumbent will therefore be expected to be a positive contributor to the product support squad as defined.

Taking up any other additional duties and responsibilities that are assigned from time to time

Requirements

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, Mathematics/ statistics or Business Management.
• 2-3 years of experience in Saleforce Administration or in a similar role.
• Experience in Business (Requirements) Analysis; systems deployment change management processes.
• Deep knowledge and Experience with systems development life cycle, Agile delivery methodologies, and project management.
• Certification and experience with Salesforce development approaches including programming language (APEX) and supporting languages such as Java.
• Strong analytical and problem-solving skills to provide quick solutions to issues.
• Outstanding communication and collaboration skills to work in a team environment.

PREFERRED SKILLS AND QUALIFICATIONS

• Certification in Salesforce administration.
• Deep understanding of application development languages and approaches.
• Understanding and experience in Agile Project Management disciplines and DevOps principles including pipeline set up, continuous development and release.

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ABOUT THE PROGRAM

BOMA is currently seeking qualified candidates for the position of Economic Inclusion Program Technical Advisor on the anticipated Kuza Jamii project. Kuza Jamii will support the Government of Kenya to progressively assume responsibility for the national Economic Inclusion Programme in Garissa, Isiolo, Mandera, Marsabit, Samburu, Tana River, Turkana, and Wajir. Our streamlined, County-adapted, gender-sensitive, and community-led model builds the capacity of village savings and loan associations and Ward-level producer cooperatives to coordinate service provision and market and financial linkages for the extreme poor, and in particular women and people living with disabilities, thereby offering a sustainable support platform after project end. We will reach 17,000 direct participants and 96,900 direct-indirect participants (household members) for a total of 113,900 total population reached, demonstrating exceptional value for money.

Responsibilities

DUTIES AND RESPONSIBILITIES

Technical Design of Data Infrastructure

• Analysis of the analytics requirements and identification of appropriate data sources and the technical implications of acquisition and management.
• Design of the data infrastructure based on the defined data management requirements and strategies of BOMA.
• Identify cost-effective data management technologies to implement the designed data management infrastructure.

Implement The Designed Data Management Infrastructure

• The incumbent will work individually as well as collaborate with vendors, system admins to implement, test and deploy the designed data management technologies.
• Continuously document and document the emerging data management requirements and work to incorporate into the system setup.
• Continuously review and optimize the implemented technologies to achieve the desired objectives and outcomes.

Support The Data Management Infrastructure and Systems In BOMA

• Work with end-users, data management team, and systems administrators to maintain databases.
• Develop and maintain database documentation, including data standards, procedures, and definitions for data elements and tables in the BOMA.
• Identify and implement database requirements for new or existing applications by working collaboratively with other teams.
• Optimize database performance and efficiency by evaluating and recommending new database technologies.
• Support users and developers by resolving data-related technical issues and troubleshooting queries by guiding them with best practices.
• Execute regular database maintenance tasks, including database defragmentation, backups, and database replication.

Taking up any other additional duties and responsibilities that are assigned from time to time.

Requirements

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in database administration or in a similar role.
• Experience in data warehouse development for data analytics.
• Deep knowledge and Experience with database management practices such as backup, disaster recovery planning, performance optimization, and data security.
• Deep knowledge and experience of database management systems such as MS SQL, MySQL, Oracle, etc.
• Strong analytical and problem-solving skills to provide quick solutions to issues.
• Outstanding communication and collaboration skills to work in a team environment.

PREFERRED SKILLS AND QUALIFICATIONS

• Deep understanding of key data management languages – SQLA, Python, C#, Perl, etc.
• Relevant database administration certificates, such as Oracle Certified Professional (OCP) or Microsoft Certified Database Administrator (MCDBA).
• Understanding various AWS or Microsoft technologies and tools for data management – MS Fabric, data factory, Azure synapse, etc.