Vacancies at Branch

Job Overview
We are seeking a results-driven Telesales Representative to join our dynamic team at Branch MFB. The ideal candidate will be responsible for engaging with our existing customer portfolio through outbound calls to cross-sell financial products and services. The role requires excellent communication skills, a strong sales acumen, and a customer-focused approach to drive growth and customer satisfaction.

Key Responsibilities:

• Conduct outbound calls to existing customers to promote and cross-sell Branch’s financial products.
• Understand customer needs and recommend appropriate products and services.
• Maintain a deep understanding of Branch MFB’s product offerings and customer benefits.
• Meet and exceed monthly sales targets and OKRs.
• Accurately record customer interactions and feedback in the CRM system.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Collaborate with the marketing and product teams to align on sales strategies and campaigns.
• Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications:

• Proven experience in telesales, customer service, or a similar role in the financial services sector.
• Strong communication and interpersonal skills.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales processes.
• Ability to handle customer objections and negotiate effectively.
• A positive attitude, resilience, and adaptability to a fast-paced environment.
• A degree in business, marketing, or a related field is a plus.

Why Join Us?

• Opportunity to work in a dynamic and innovative financial institution.
• Attractive compensation package with performance-based incentives.
• Professional growth and development opportunities.

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Job Overview:
We are looking for a proactive and results - oriented Telesales Team Lead to oversee and drive the performance of our telesales team at Branch. The Team Lead will be responsible for supervising a team of Telesales Representatives, ensuring the achievement of sales targets, and maintaining high standards of customer service. This role is key to enhancing our cross-selling efforts and expanding our customer engagement initiatives.

Key Responsibilities:

• Team Leadership: Lead, motivate, and manage a team of telesales representatives to achieve individual and team sales targets.
• Performance Management: Monitor daily performance metrics, provide regular feedback, and implement performance improvement plans when needed.
• Training and Development: Conduct onboarding, training sessions, and skill development initiatives to enhance team capabilities.
• Sales Strategy: Collaborate with the sales and marketing teams to develop and implement effective cross-selling strategies.
• Customer Focus: Ensure the team delivers exceptional customer experiences while promoting Branch’s products.
• Reporting: Prepare and present daily, weekly, and monthly performance reports to management.
• Quality Assurance: Monitor and evaluate calls to ensure adherence to scripts, quality standards, and compliance requirements.
• Conflict Resolution: Address escalated customer issues and ensure prompt resolution to maintain satisfaction and loyalty.
• Process Improvement: Identify gaps in processes and propose enhancements to improve efficiency and outcomes.

Qualifications:

• Proven experience in a telesales or call center role, with at least 1 year in a supervisory or team lead position.
• Strong leadership and people management skills, with the ability to motivate and drive performance.
• Track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in CRM systems and sales analytics tools.
• Problem-solving skills with a customer-focused approach.
• Ability to work in a fast-paced, target-driven environment.
• A degree in business, marketing, or a related field is preferred.

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Job Overview

The IT intern will work for Branch Microfinance Bank at our Nairobi Office and will be responsible for providing technical support and assistance to users.

Key Responsibilities

• Troubleshoot and provide technical support to employees 
• Create work orders for repairs and service 
• Document help desk and repair requests, and ensure conclusive resolution
• Perform routine security checks on the system 
• Work with vendors to resolve equipment/ software issues
• Install, configure, and patch servers, storage, and other IT infrastructure 
• Monitor servers and data centers to ensure they are operating properly 
• Manage user accounts and system permissions 
• Support the development, maintenance, and review of the bank’s ICT policy and procedures which support the strategic objectives.
• Support the Senior IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
• Support the Senior IT Associate in running the bank end of day processes, as well as any ad hoc requests

Qualifications 

• Degree in IT or a related field
• Advanced computer skills - SQL Server, Oracle, Sybase
• Strong verbal and written communication skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.