IT Intern at Branch

Job Overview

The IT intern will work for Branch Microfinance Bank at our Nairobi Office and will be responsible for providing technical support and assistance to users.

Key Responsibilities

• Troubleshoot and provide technical support to employees 
• Create work orders for repairs and service 
• Document help desk and repair requests, and ensure conclusive resolution
• Perform routine security checks on the system 
• Work with vendors to resolve equipment/ software issues
• Install, configure, and patch servers, storage, and other IT infrastructure 
• Monitor servers and data centers to ensure they are operating properly 
• Manage user accounts and system permissions 
• Support the development, maintenance, and review of the bank’s ICT policy and procedures which support the strategic objectives.
• Support the Senior IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
• Support the Senior IT Associate in running the bank end of day processes, as well as any ad hoc requests

Qualifications 

• Degree in IT or a related field
• Advanced computer skills - SQL Server, Oracle, Sybase
• Strong verbal and written communication skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.