Vacancies at Britam

A role holder will be responsible of in driving Britam Connect and P&D customer engagement, and revenue growth. He/She will be responsible for developing and implementing marketing strategies that align with business goals, analyzing market trends to identify opportunities, and managing campaigns across various channels.
Key responsibilities:

• Develop annual marketing strategies for the two businesses in liaison with the Head of Marketing.
• Formulate annual budgets in liaison with the Britam Connect CEO, P&D Director, and the Head of Marketing.
• Collaborate with segment leads to understand product offerings and target customers, aligning marketing strategies and campaigns accordingly.
• Manage and coordinate all marketing, advertising, PR, and promotional activities in liaison with the Head of Marketing for Britam Connect and P&D.
• Liaise with advertising companies/agencies.
• Oversee content on the company’s website and intranet, including development and continuous updates for both Britam Connect and P&D.
• Coordinate and support the development and innovation of Britam Connect and P&D segment products.
• Support, facilitate, develop, and implement strategic marketing plans for Britam Connect and P&D segments.
• Develop promotional materials to support marketing activities of Britam Connect and P&D business segments.
• Manage the execution and implementation of Britam Connect and P&D marketing plans and projects.
• Monitor, review, and report on all Britam Connect and P&D marketing activities and results.
• Drive demand generation by executing activities and programs that promote Britam Connect and P&D products.
• Develop product positioning and messaging to differentiate Britam Connect and P&D segment products in the market.
• Enable sales by communicating product value propositions to the sales team and developing sales tools that support the selling process.
• Plan and manage product launches, including new releases, and oversee the cross-functional implementation of launch plans.
• Conduct market intelligence to analyze the buying behavior and patterns of Britam Connect and P&D target audiences.
• Identify and execute partnership and sponsorship opportunities for Britam Connect and P&D.
• Conceptualize and implement promotional activities across the branch network.
• Oversee all Britam Connect and P&D merchandise and product collateral.
• Develop monthly reports on campaign ROI.
• Develop and monitor the implementation of the annual Britam Connect and P&D marketing calendar.

Brand development and management:

• Act as the steward of the respective business segment brand, supporting the brand promise, vision, position, and architecture, while achieving overall business goals.
• Ensure that all assets of the two business units are effectively managed to strengthen the Britam brand and grow brand equity.
• Plan, strategize, and execute marketing initiatives and creative designs to establish and maintain a strong brand presence in the market.
• Support the two business segments in embracing company values, culture, and policies.
• Conduct analyses and periodic reviews of the brand, competitors, customers, and consumer trends to enhance brand equity and market performance.
• Provide consumer, category, and brand insights to support channel marketing and sales efforts in category management and sales presentations for both business segments.
• Offer strategic direction for customer innovation summit presentations within key segments.
• Develop growth targets, business objectives, and brand strategies for the respective business segments in alignment with Britam’s overall business plan.
• Lead the brand planning process for the respective segments by setting annual targets, conducting innovation reviews, and overseeing brand strategy development.

Research:

• Perform market analysis and research on the latest trends in financial services industry and share in monthly report.
• Follow up on weekly and monthly reports from agency partners and ensure timely execution.
• Monitor and evaluate competitor activity on both traditional and digital media and share monthly report.
• Assist in coordinating focus group discussions and in-depth interviews together with internal and external partners.

Digital Channels and Social Media Management:

• Responsible for the respective business segment content on Company’s website and social media channels, including content development and continuous updating of the website and intranet. 
• Conduct monthly website audits on the respective business segment pages to ensure content is up to date.
• Measure the results of digital advertising campaigns to determine their effectiveness and cost benefit ratio.
• Create always-on content together with digital agency. 
• Product and Brand SEO - Collaborate across internal teams (marketing, product, technology, research, etc.) to evaluate SEO opportunities that deliver business goals, research project requirements, audit implementation, and analyze the results.
• Enhance usability, design, content and conversion of the company’s websites.
• Devise, implement and manage effective social media marketing campaigns and trends.
• Develop, implement and monitor all digital marketing campaigns (pay per click advertising, email campaigns, Search Engine Optimization, SMS, videos, blogging etc.
• Design internal communication materials i.e. emailers, e-shots, flyers.

Key Performance Measures:

• Customer segments and sizing completion.
• Revenue booked under new production campaigns.
• Count of new individual customers on boarded.

Knowledge, experience and qualifications required

• Bachelor’s degree in Business or social sciences.
• MBA in Marketing, PR will be an added advantage.
• Member of the Chartered Institute of Marketing.
• 3- 6 years working experience in a similar position

go to method of application »

Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.

Key Responsibilities:

• Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service.
• Prepare quotations as per authority matrix.
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits.
• Assess the loss ratios and ensure adherence to the underwriting guidelines at renewal
• Process Life and GI refunds.
• Processing of claims & benefits under instructions of and in liaison with the Manager, Intermediary Services.
• Investigate and respond to all FA enquiries promptly within Intermediary Service Channel within the set SLA’s
• Process Intermediary Instructions according to the Delegation of authority matrix within set SLA’s
• Escalate complex queries to the appropriate functional area.
• Maintain an accurate record of all customer interactions in CRM through email, phone calls and WhatsApp.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Carry out customer and product related document processing.
• Process & issue certificates and cover notes.
• Process Renewals for both Motor and Non -motor policies.
• Initiate processing of AMC and Pension business through scanning and indexing new business applications, top ups, withdrawals, rollovers and switches.
• Review all applications for insurance for all lines of Business to determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise according to the Delegation of authority matrix.
• Ensure prompt and efficient processing of customer instructions and ensure customer needs are attended to in a timely manner.
• Drive the increased use of Self-Service channels by customers and FA’s.
• Process T-Pay requests.

Knowledge, experience and qualifications required:

• Bachelor’s degree (insurance option preferred).
• At least 0-2 year’s experience in the insurance industry or business related field.
• Experience in customer service.