Vacancies at CDL Human Resource

Key Responsibilities:

• SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
• Call rate - Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools - Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
• AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets
• Principal Outputs for this role:
• Outlet recruitment – Tkash, SSOs, ASOs
• Outlet management – retailer training, branding and output tracking
• Sales targets - Delivering assigned sales targets on Tkash, SSOs, gross additions and devices
• Product visibility (PICOS) - ensuring visibility at ASO, Tkash, SSO and retailer outlets
• Product availability - ensuring availability of Telkom products within the assigned markets.
• Reports - sharing reports as required.

Qualifications & Experience:

• Diploma or Bachelor’s Degree in Business, Marketing or related field.
• At least 1-year experience in sales and distribution role in an FMCG or Telcos.

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Key Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquistions & Devices
• Monitor our client's inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers especially on configuration of data devices
• Principal Outputs for this role
• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Brand NPS –
• Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development –
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Qualifications & Experience

• Diploma/Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales