Vacancies at CIC Insurance

PURPOSE:

Reporting to the Business Development Manager – Agency Incubation, the role will entail driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

PRIMARY RESPONSIBILITIES:

• Cultivate robust strategic partnerships and relationships with assigned
• Efficiently navigate the sales cycle and maintain a value-driven service
• Implement optimal Client Relationship Management practices to meet business
• Track and report performance against agreed sales and retention
• Spearhead revenue    growth    by    overseeing    daily    sales    activities    of assigned
• Keep clients informed about both new and existing
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and      promptly      deliver      quotations      and      tender documents to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as
• Ensure compliance with credit control policies through cash and carry and debt collection
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
• Organize and execute market activations and outreach events in strategic locations through visits or alternative
• Monitor competitor activity and identify opportunities/threats arising from such activities

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor degree in a business / marketing related field.
• C.O.P qualification is an added advantage
• Minimum of 2 (two) years of relevant experience in Insurance Sales.

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About the Role

Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care.

Key Responsibilities

Medication Dispensing & Preparation

• Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
• Identify and address potential drug interactions, contraindications, and adverse effects.
• Prepare and compound pharmaceutical products as per prescriptions.

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
• Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
• Assist in the procurement and restocking of pharmaceutical supplies.

Patient Counseling:

• Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
• Educate patients on over-the-counter medications, supplements, and general health concerns.
• Promote adherence to prescribed medication regimens for better therapeutic outcomes.
• Offering advice on over-the-counter products, supplements, and health- related concerns.

Health and Wellness Promotion:

• Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
• Review and provide technical support on pharmacy prescriptions and such claims

Customer Service:

• Ensuring a positive and welcoming environment for customers.
• Addressing customer inquiries and concerns with professionalism and empathy.
• Resolving issues related to medication availability, insurance, and prescription refills.

Compliance and Recordkeeping:

• Ensuring compliance with all pharmacy laws, regulations, and standards.
• Maintaining accurate and up-to-date patient records and prescription files.
• Participating in quality assurance and continuous improvement initiatives.

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
• Committed to Continuous Professional Development.
• Participating in continuing education programs to maintain and enhance professional competence.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
• Registered with the Pharmacy and Poisons Board with a valid practising licence
• Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations  

Key Competencies:

• Strong knowledge of pharmaceutical laws and regulations
• Ability to work in a fast-paced environment with attention to detail
• Proficiency in medical software and inventory management systems
• Analytical & problem – solving
• Proficiency in service and billing insurance claims
• Good communication and interpersonal skills.

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About the Role

To provide general customer service in respect to medical business customers.

Key Responsibilities

• Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Share daily/weekly and monthly reports as may be required from time to time.
• Participate in cost management initiatives/strategies that have been put in place by the business.
• Handle customer service issues and queries in a timely manner.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Clinical Medicine/Nursing (KRCHN)
• Customer Experience training will be an added advantage.
• Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.