Vacancies at Co-operative Bank of Kenya

Role Overview

The Sacco Operations Manager will implement the SACCO’s operational policies, optimise processes and ensure quality service delivery.

Overall objective: To ensure seamless operations, adherence to the service charter and compliance with regulatory requirements.

Key Responsibilities

• Lead the development and execution of operational strategies, annual work plans and performance targets.
• Achieve the set turnaround times (TAT) and service level agreements (SLA) for all services.
• Coordinate activities across departments to streamline operations and deliver high-quality customer service.
• Work with the CEO to align operational objectives with the SACCO’s overall strategy and objectives.
• Address lapses in routine, risk and loss control procedures highlighted by Internal Audit.
• Work with the CEO to formulate and implement customer experience policies, regulations and procedures.
• Handle reported customer complaints and issues, escalating unresolved cases to the CEO.
• Lead process improvement initiatives to improve customer service.
• Develop and recommend digital transformation strategies to improve operational efficiency.
• Recommend business development initiatives to the CEO to support the achievement of annual growth targets.
• Coordinate the preparation of annual budgets for Marketing, Customer Care and Branches.
• Prepare regular activity and performance reports for the CEO.
• Develop policy recommendations for the CEO’s consideration.
• Perform any other duties assigned by the Chief Executive Officer.

Qualifications and Experience

• A business-related degree or its equivalent from a recognised university.
• A diploma in Co-operative Management is an added advantage.
• Professional qualifications such as CPA, ACCA or relevant banking or SACCO certifications are an advantage.
• At least five (5) years of experience in operations management, including at least two (2) years in a senior leadership role in a SACCO, bank or microfinance institution.
• Strong knowledge of SACCO regulations, credit management, operational risk and digital transformation.

Attributes and Skills

• Sound judgement and decision-making ability.
• Ability to handle difficult customers with diplomacy and tact.
• Accuracy and attention to detail.
• Strong financial management capability.
• Leadership and administrative ability.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite.

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Job Purpose

To provide independent and objective assurance on the effectiveness of the SACCO’s governance, risk management and internal control systems. The role will identify and assess key operational, financial and compliance risks, recommend practical measures to strengthen controls and safeguard the SACCO’s assets and interests, support a strong risk-aware culture, and ensure compliance with applicable regulatory requirements, policies and best practices.

Key Responsibilities

The Internal Audit and Risk Manager will be responsible for:

• Preparing and implementing annual audit plans.
• Initiating and maintaining internal audit control systems for effective utilisation of the Society’s resources.
• Designing and executing internal audit functions in accordance with conventional audit guidelines and best practices.
• Undertaking systems audits to ensure adequate system and information security.
• Assessing the reliability and integrity of the SACCO’s financial and operating information and compliance with operating policies and procedures.
• Reviewing and reporting on the adequacy of the SACCO’s internal control framework.
• Reviewing and reporting on compliance with internal procedures and regulatory standards.
• Assessing the adequacy of laid-down operational procedures and advising management appropriately.
• Reviewing and reporting on the implementation status of prior audit recommendations.
• Conducting special investigations as required by the SACCO from time to time.
• Liaising with external auditors to enhance efficiency and effectiveness.
• Verifying transaction vouchers to determine authenticity, accuracy and correctness.
• Preparing periodic audit reports for the Board.

Qualifications

Applicants must:

• Hold a Bachelor of Commerce degree or its equivalent from a recognised university.
• Be a CPA (K) and a member in good standing with ICPAK, or hold an equivalent qualification.
• Have served as an Internal Auditor in a SACCO or in a comparable position with similar responsibilities for at least three (3) years.
• Have a minimum of seven (7) years of relevant experience.
• Be proficient in Microsoft Office Suite and specialised accounting software.

Attributes and Skills

• Sound judgement and decision-making ability.
• Accuracy and attention to detail.
• Strong analytical skills.
• Strong financial management capability.
• Leadership and administrative ability.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite.