Vacancies at DHL

 About the role Key duties and responsibilities

• Manage customer database by building the best routes for our dedicated fleet.
• Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
• Proactively identify and address issues related to transportation, such as delays, route changes, or unforeseen challenges.
• Efficiently plan transportation routes to optimize delivery schedules and minimize transit times.
• Implement effective problem-solving strategies to minimize disruptions and maintain service levels.
• Increase customer service levels.
• Coordinate with drivers, carriers, and logistics partners to ensure timely and accurate execution of transport plans.
• Collaborate with regulatory bodies and internal teams to address compliance issues and implement corrective measures.
• Utilize tracking systems to monitor the real-time status of shipments and provide regular updates to stakeholders.
• Monitor key performance indicators (KPIs) related to transportation efficiency, on-time delivery, and cost-effectiveness.
• Analyse performance data to identify trends, assess operational effectiveness, and recommend improvements.
• Negotiate contracts and terms to optimize service levels and control costs.
• Master routes to be maintained, individually optimized.
• Move customers and orders between routes.
• Ensure compliance with transportation regulations, safety standards, and documentation requirements.
• Maintain clear and effective communication with drivers, ensuring they have all necessary information and support during transit.
• Be actively involved in and support change initiatives.
• Reduce operating costs through improved fleet utilization, reduce waiting time, reduce distance travelled, and minimize vehicles used.

About you

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Knowledge of transportation regulations, safety standards, and compliance requirements.
• 3+ years in Transport /logistics/FMCG environment.
• Matric.
• Familiarity with transportation management systems (TMS) and route optimization tools.
• Strong organizational, communication, and problem-solving skills.
• Proven experience in the logistics field and its dynamics.
• IT literate (Microsoft Office)
• Well-organized individual and results oriented.

What we offer

• Extensive learning and development opportunities
• Health insurance cover - Inpatient / Outpatient / Dental / Optical
• Tools for the assigned tasks and results delivery

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Key Tasks

• Support administration of import/ export plans and processes to optimize service and performance
• Execute transactional operational activities related to import/ export in adherence to regulations and internal procedures
• Undertake import/ export entries and support operational activities as per internal procedures and latest local customs regulations
• Calculate duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Process, handle, distribute and archive all required import/ export documents
• Verify invoices and shipping documents to enhance accordance with federal regulations
• Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations
• Ensure export, import and gateway operations are as per business guidelines and compliant with set expectations
• Perform IT systems related tasks to provide updated information on shipment
• Work with internal functions such as customer service, product, sales, etc.
• Coordinate with overseas office to check and verify shipment information
• Identify and resolve recurring issues, and suggest modifications for import/ export work methods focusing on increasing effectiveness and
• efficiency
• May provide functional guidance, advice or training to less experienced positions

Skills

• Customs Trade Compliance Customs Regulations Customs Brokerage Customs Declaration Import Export Dangerous Goods Regulations
• Sanction Countries Customer Requirements CRM Classification Bill Of Lading Certificate Of Origin Tracking Third Party Logistics Airlines
• Authorities Accuracy Microsoft Excel Data Entry Continuous Improvement Workflow Automation DHL Business Knowledge Business Processes
• Business Strategy Market Research Project Management Stakeholder Management Influencing Feedback Presentation & Storytelling Facilitation

Qualifications & Key Requirements

Education Level

      Bachelor’s Degree or equivalent experience/qualification

Experience Level

More than 2 years

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About the role Key duties and responsibilities

• Efficiently plan transportation routes to maximize delivery efficiency, considering factors such as distance, traffic, and time constraints.
• Optimize routes to minimize fuel consumption, reduce transit times, and enhance overall cost-effectiveness.
• Communicate with drivers to provide detailed instructions regarding routes, schedules, and any special delivery requirements.
• Monitor driver progress and address any unforeseen challenges or deviations from the plan promptly.
• Utilize transportation management systems (TMS) and tracking tools to monitor the real-time status of shipments and vehicles.
• Respond swiftly to disruptions, traffic incidents, or other issues affecting the transportation schedule.
• Act as a central point of contact for drivers, internal teams, and external stakeholders.
• Be actively involved in and support change initiatives.
• Plan and utilize all internal resources to ensure maximum productivity.
• Facilitate effective communication to ensure everyone is informed about changes, delays, or other relevant updates.
• Generate regular reports on key performance indicators (KPIs) related to transportation efficiency.
• Maintain accurate records of transportation activities, including delivery times, delays, and any incidents.
• Identify and address issues related to transportation, such as delays, vehicle breakdowns, or unexpected changes in delivery requirements.
• Collaborate with drivers and relevant teams to implement effective problem-solving strategies.

About you

• 3-5 years in warehousing/logistics/FMCG environment.
• Relevant professional qualifications.
• Matric.
• Familiarity with transportation management systems (TMS) and route optimization software.L84.
•  IT Proficiency: MS Office 
• Ability to work within a pressurized environment.
• Excellent interpersonal, leadership, motivation, and planning skills.
• Good Analytical, & Communication skills.

What we offer

• Extensive learning and development opportunities.
• Health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and for results delivery.

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 About the role Key duties and responsibilities

• Generation of billing schedules from valid authorized supporting documentation provided by operations.
• Ensure that all billing schedules are submitted timorously to the Shared Services department.
• Communication of queries relating to debtors to Shared Services and the Accountants in the Business Unit.
• Timeous resolution of all queries.
• Produce credit notes supporting documentation in line with the authorized mandate.
• Regular liaison with the debtor to identify any potential issues to ensure timely payment and communication of these issues to the accountant and relevant personnel.
• Ensure that all customers are within their agreed credit limits.
• Ensure that all customers are within their agreed credit limits.
• Contact customers in conjunction with Shared Services for payment of outstanding invoices.
• Manage ad-hoc queries and requests.
• Proper handling of clients’ queries to ensure delivery of service according to expected standards.
• Take the necessary corrective action to achieve standards.
• Constantly looking for ways in which to improve current procedures.

About you

• Relevant University degree in a business-related field.
• 2-3 years’ experience in a debtor’s environment.
• Relevant professional qualifications.
• Matric.
• Strong understanding of the Supply Chain business and knowledge of operations.
• Business understanding.
• Proven experience of building & maintaining relationships.
• Excellent communication skills (verbal and written).
• Well-organized individual and results-oriented.

What we offer

• Extensive learning and development opportunities.
• Health insurance cover for the principal member - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and results delivery.