Planners (Dispatch Coordinators) at DHL

About the role Key duties and responsibilities

• Efficiently plan transportation routes to maximize delivery efficiency, considering factors such as distance, traffic, and time constraints.
• Optimize routes to minimize fuel consumption, reduce transit times, and enhance overall cost-effectiveness.
• Communicate with drivers to provide detailed instructions regarding routes, schedules, and any special delivery requirements.
• Monitor driver progress and address any unforeseen challenges or deviations from the plan promptly.
• Utilize transportation management systems (TMS) and tracking tools to monitor the real-time status of shipments and vehicles.
• Respond swiftly to disruptions, traffic incidents, or other issues affecting the transportation schedule.
• Act as a central point of contact for drivers, internal teams, and external stakeholders.
• Be actively involved in and support change initiatives.
• Plan and utilize all internal resources to ensure maximum productivity.
• Facilitate effective communication to ensure everyone is informed about changes, delays, or other relevant updates.
• Generate regular reports on key performance indicators (KPIs) related to transportation efficiency.
• Maintain accurate records of transportation activities, including delivery times, delays, and any incidents.
• Identify and address issues related to transportation, such as delays, vehicle breakdowns, or unexpected changes in delivery requirements.
• Collaborate with drivers and relevant teams to implement effective problem-solving strategies.

About you

• 3-5 years in warehousing/logistics/FMCG environment.
• Relevant professional qualifications.
• Matric.
• Familiarity with transportation management systems (TMS) and route optimization software.L84.
•  IT Proficiency: MS Office 
• Ability to work within a pressurized environment.
• Excellent interpersonal, leadership, motivation, and planning skills.
• Good Analytical, & Communication skills.

What we offer

• Extensive learning and development opportunities.
• Health insurance cover - Inpatient / Outpatient / Dental / Optical.
• Tools for the assigned tasks and for results delivery.