Vacancies at Equity Bank Kenya

Description
 
In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated, and passionate candidate to fill the position outlined below.

Quality Monitoring Assessment and Coaching

• Optimize on resources.
• Develop quality assessment tools, process, standards and guidelines.
• Manage quality assurance specialists.
• Plan and allocate agents to the quality assurance specialist within acceptable ratios and manage their rotations.
• Conduct quality assurance calibrations.
• Compile and document quality assurance reports.
• Document quality performance trends and recommendation for improvements.
• Monitor quality training and coaching.
• Ensure quality assurance analyst adhere to quality assessments and coaching schedules.
• Compile C_SAT reports and recommendations.
• To conduct ad-hoc quality assurance audits.

Continuous Learning and Knowledge Improvement

• Participate in Contact Centre training sessions.
• Participate in and achieve the expected pass mark levels for the organizational and Contact Centre based e-learning assessments.
• Identify and conduct Training Gap Analysis.
• Facilitate training sessions to share knowledge and information with team and colleagues and recommend areas of improvements in products and services.
• Monitor and ensure the team participate in the organization and departmental eLearning assessment.

Contact Centre Operations and Workforce Management

• Consolidating and preparing of daily, weekly, monthly and yearly reports
• Participating in performance management for agents
• Liaising with supervisors on daily operations
• Monitoring the supervisors on their team and queue management
• Contact center staffing forecasting
• Preparing of Contact Center shifts

Qualifications

• Experience in the bank or a similar role in another organization.
• At least a degree from a recognized university.
• Must be outgoing and a point of contact in sharing best practice with colleagues.
• Must have a consistent performance rating of 3 and above during the 5 years’ experience.
• High level of working knowledge of all the Bank’s retail products, procedures and policies
• Good knowledge of the competition’s products and processes
• Previous experience of working in a contact center environment
• People leadership and management.
• Experience of working under service levels
• Rotational training between all departments in the branch
• Customer Service
• Knowledge in Performance Management
• Experience in Know Your Customer (KYC) requirements /Suspicious Transaction Monitoring/Anti-Money Laundering procedures
• Understanding of Fraud Prevention procedures
• Good product knowledge
• Familiar with HR policies and procedures
• Excellent communication skills
• Vast knowledge of the Bank’s products, services and operations.
• Basic Knowledge of PC literacy within a Windows environment
• A genuine interest in providing excellent Customer Services.
• Working in a problem-solving environment.  
• Ability to deliver within stringent turnaround times.
• Ability to work under pressure.
• High level of professionalism, confidentiality and integrity
• PC Skills including Keyboard skills

go to method of application »

JOB PURPOSE

• Drive financial results by partnering with assigned business units through periodic performance reviews, budgeting and planning and performance monitoring.
• Drive revenue growth and cost optimization and analysis. He/ She will provide support and challenge segment heads, sector heads and product owners to achieve EBKL’s strategic plan.
• The finance business partner will act as the key interface between Finance and business teams by developing and maintaining accurate knowledge and understanding of the products and services offered by the bank.

DUTIES

Business Partnering

• Act as the key interface between business units and finance on all finance related decisions like budgeting, Business case analysis, contract review and negotiations, unusual! accounting support.

Budgeting

• The finance business partner will work with assigned business unit to prepare budgets and track strategic objectives against targets.
• Ensure Capital budgets for the business units are reviewed and approved.
• Track business unit actual performance vs budget
• Support on any exceptional budget request

Performance Management

• Work with business units to develop unit scorecard.
• Support on scorecard performance for the business unit.
• Provide insights to the business unit on customer profitability, channel profitability and product profitability.
• Identify, research, and provide information on market trends and its impact on the Business.

Capex appraisal and Benefit Realization

• Support on business case development and approval.
• Track and measure benefit realization from implemented projects and Capex spend by the business unit against the business case projections.

Cost management

• Drive cost optimization initiatives within the business units.
• Review contracts from the business unit to ensure accuracy of agreed scope and costs.
• Participate in contract negotiations relating to the business units.

Product Pricing

• Advise the business unit on the best pricing point for new products and conduct review of existing product pricing.

Any other duties that might be required to be carried out.

Qualifications

REQUIRED COMPETENCE AND EXPERIENCE

Required Competence

• Bachelor’s degree in finance or business-related course.
• CPA K/ACCA required.
• Data analytic tools such as power BI, SQL will be an added advantage.
• Expert level understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, head count analytics, and other key ratios through business engagement.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Can develop relationships with a wide variety of functional roles and organizational levels to drive cross-functional initiatives involving teammates from across the organization.
• Excellent communication and stakeholder management skills.
• Good presentation skills with ability to break down complex concepts to be easily understood across all levels.
• Familiar with financial controls.

 Experience

• Minimum 5 years’ experience with at least 3 years plus experience in Finance business partnering, financial statement analysis or performance analyst.

go to method of application »

JOB PURPOSE

• Drive financial results by partnering with assigned business units through periodic performance reviews, budgeting and planning and performance monitoring.
• Drive revenue growth and cost optimization and analysis. He/ She will provide support and challenge segment heads, sector heads and product owners to achieve EBKL’s strategic plan.
• The finance business partner will act as the key interface between Finance and business teams by developing and maintaining accurate knowledge and understanding of the products and services offered by the bank.

DUTIES

Business Partnering

• Act as the key interface between business units and finance on all finance related decisions like budgeting, Business case analysis, contract review and negotiations, unusual! accounting support.

Budgeting

• The finance business partner will work with assigned business unit to prepare budgets and track strategic objectives against targets.
• Ensure Capital budgets for the business units are reviewed and approved.
• Track business unit actual performance vs budget
• Support on any exceptional budget request

Performance Management

• Work with business units to develop unit scorecard.
• Support on scorecard performance for the business unit.
• Provide insights to the business unit on customer profitability, channel profitability and product profitability.
• Identify, research, and provide information on market trends and its impact on the Business.

Capex appraisal and Benefit Realization

• Support on business case development and approval.
• Track and measure benefit realization from implemented projects and Capex spend by the business unit against the business case projections.

Cost management

•  Drive cost optimization initiatives within the business units.
•  Review contracts from the business unit to ensure accuracy of agreed scope and costs.
•  Participate in contract negotiations relating to the business units.

Product Pricing

•  Advise the business unit on the best pricing point for new products and conduct review of existing product pricing.

Any other duties that might be required to be carried out.

Qualifications

REQUIRED COMPETENCE AND EXPERIENCE

Required Competence

• Bachelor’s degree in finance or business-related course.
• CPA K/ACCA required.
• Data analytic tools such as power BI, SQL will be an added advantage.
• Expert level understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, head count analytics, and other key ratios through business engagement.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
• Can develop relationships with a wide variety of functional roles and organizational levels to drive cross-functional initiatives involving teammates from across the organization.
• Excellent communication and stakeholder management skills.
• Good presentation skills with ability to break down complex concepts to be easily understood across all levels.
• Familiar with financial controls.

 Experience

• Minimum 5 years’ experience with at least 3 years plus experience in Finance business partnering, financial statement analysis or performance analyst.

go to method of application »

Job Responsibilities

• Own, provide oversight and leadership in driving the back-office role and performance of all the units within the Group Processing Centre.
• Supervise Operations Managers all branches region while working closely with BGDMs and regional management.
• Be a proven team player with ability to own and drive change management.
• Drive and deliver targeted business efficiency, Turnaround time, Operational risk excellence, identified business growth of each branch in the cluster by ensuring agreed Key Performance Areas, targets and KPIs.
•  Drive adoption and utilization of business tools and technology to delivery desired business objectives and customer service excellence.
•  Drive the digitization agenda within the bank.
•  Deliver excellent compliance and operational standards by meeting performance benchmarks set.
•  Work with other security department to have all incidence investigated and actioned though HR.
•  Play the role of deputizing the Operations Director to ensure smooth operations.
•  Play the role of POA on behalf of the bank.
•  Represent the bank in KBA meetings.

Additional Responsibilities: 

• On request, participate in group wide business initiatives and provide expert advice on operations & business matters including any other matter that may be assigned from time to time.
•  Ensure regular training on customer service, systems, product Knowledge is done.

Qualifications

Knowledge, Expertise, Experience; Working experience and Professional membership

• Graduate degree and or ACIB / AKIB
• 10 years banking working experience with at least 5 years at management level in Retail operations and business.
• Knowledge of current trends & practices in business and management.
• Proficiency in MS Office tools.
•  Track record of good performance in your areas of responsibility.

Essential Knowledge

• In depth knowledge of Bank’s strategy, business model, products, technology and processes, operating structure and business interfaces & interdependences
•  A good understanding of the bank’s policies and procedures
•  A comprehensive knowledge of competitor and market activity in the country and region
• Good awareness of the banking and risk environment
•  General awareness of economic, social and cultural factors.

Key Critical Competencies

• Ability to take an enterprise and thought leadership approach
• Business acumen, marketing & business development
•  Sound strategic thinking skills – ability to recognize and implement business strategies to drive profitability, growth, customer acquisition, customer experience and sales productivity
• Excellent relationship building and networking skills (both internal & external)
• Conflict resolution, strong negotiation and persuasion.
• Communication for effective presentations, facilitation and report writing purposes.
• Interpersonal sensitivity to interact with others in a sensitive and effective way. Respects and works well with others.
• Building capability – facilitate an environment where staff can learn, develop and share knowledge.

go to method of application »

Job Purpose: 

The role is responsible for setting up, managing, and continuously improving the Shared Services.

Key Accountabilities/ Responsibilities: 

• Deliver the Shared Services strategic and operational activities.
• Providing effective governance- ensure that there are suitable governance practices in place to protect the business. This ranges from ensuring legal and regulatory compliance all the way to robust business continuity planning and management.
• Work with Functional heads within shared service to enhance existing service offering, through re-engineering and / or automation of key processes.
• Leading and managing people- expertly lead and manage their teams and is responsible for employee retention and recruitment. They set the tone for all teams, creating a working environment that attracts and fosters employees of the highest caliber.
• Ensuring the effectiveness and efficiency of day-to-day operations- find the optimal blend of skilled employees, best practice processes, and enabling technologies.
• Providing effective financial stewardship and demonstrating value creation.
• Driving continual improvement- providing improved capabilities that contribute to better business operations and outcomes.
• Establish a service culture, supported by appropriate policies and procedures to ensure quality services are delivered by the Shared Services Team
• Deliver excellent compliance and operational standards within the shared service.
• Play the role of deputizing the Operations Director to ensure smooth operations.
• Perform any other duties as assigned from time to time.

Qualifications

Education and Experience

• Holder of a Business-related bachelor’s Degree from a recognized university.
• Master’s degree/additional professional qualification an added advantage.
• 10 years banking working experience with at least 5 years at management level in bank operations.

Key Skills and Competencies 

• Knowledge of current trends & practices in business and management
• Focus on delivery and results.
• Relationship, collaboration, and communication skills
• Strong leadership and management capabilities
• Ability to drive change, including influencing skills.
• Understanding of bank operational environment.
• Knowledge of MS office suite especially excel, Word and PowerPoint.
• Knowledge of CBK and other regulatory bodies requirements/regulations.
• Result oriented and business focused to develop and implement project/product proposals.

go to method of application »

Job Purpose 

The Role holder is responsible for the Bank’s Settlements & Reconciliations Processes and shall develop and recommend strategies for best Settlements & Reconciliations processes. In liaison with other bank units, business leaders, and business partners, the role holder shall provide leadership for developing and executing a sustainable and appropriate reconciliations & Settlements strategy.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES 

In Charge of Settlements process

• Ensure that all transactions for Cards, Mobile money, international money transfers, agency, and group ATMS are settled and reconciled within the SLA and TAT.
• Ensure closure of all audit and compliance open issues and filing of departmental monthly returns to finance and controls teams within the SLA.
• Driving processes automations for Settlements and reconciliation units and the group.
• Continuous monitoring of open items in General ledgers reconciliations and ensuring timely closure.
• Batch proofing of all files processed by Group processing unit.
• Continuous monitoring of systems gaps related to channel transactions and engaging management and technical teams for closure.
• Liaison between bank and partners in relation to transactions flow (Safaricom KPLC, AIRTEL KENYA).
• Continuous monitoring department staff’s performance and productivity as per the departmental score card.
• Continuous designing a comprehensive Settlements & Reconciliations process that ensure payments & reconciliations are done accurately, approved, and settled in a timely manner as per the agreed timeliness with partners and card associations.
• Design a comprehensive Settlements & Reconciliations units Key Performance Indicators for the staffs. 
• Departmental staff’s development through coaching and mentoring.
• Effectively manage internal audit process, external audits and ensure all Audit Issues are closed as per agreed timelines.
• Ensure staff are appraised and adhere to the Data Protection Act (DPA) requirements applicable to the unit.
• Review and maintain an updated Business Continuity Program for the unit and complete regular testing of the business continuity plans (BCPs). 

Risk, Compliance controls and Customer experience

• Accountable for risk mitigation within Settlements & Reconciliations unit by keeping abreast with the regulatory and partner requirements on card business.
• Co-ordinate and manage new product initiatives to ensure adherence to Policies, procedures, Mandatory requirements for partners, and customer experience standards.
• Define and remain accountable for Settlements & reconciliations dispute management processes.
• Digitize majority of Settlements & reconciliations processes to meet the Bank wide digital agenda.
• Maintain the Business Continuity Plan as it relates to Settlements & reconciliations processes, to include documentation, testing planning and compliance. Assure that recovery site(s) are in appropriate state of readiness to accommodate processing when relocation is required, or work with outsourced service providers to assure their plans are tested and viable.
• Responsible for Settlements & reconciliations SLAs through definition and continuous monitoring of service commitments both internally and externally.
• Implement Settlements & Reconciliations Service Level Agreement (SLA) / Turn-Around Time (TAT) Maintain an up-to-date risk register, conduct Key Control Self-Assessments (KCSA).

People Management

• Provide leadership, motivation, and development to Settlements & reconciliations staffs.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth while inspiring others thus nurturing positive employee morale and embracing our mission, vision, and core values.
• Drive competency development through continuous learning, certifications, role-based learning, and job enrichment to drive high performance.
• Implement recruitment, learning and performance management strategies, as well as cultural practices that attract, nurture, and retain the best talent within Settlements & Reconciliations Unit.

Qualifications

Education and Experience 

• Holder of a Business-related bachelor’s Degree from a recognized university. 
• Master’s degree/additional professional qualification an added advantage.
• At least 5 years’ experience in Settlements & Reconciliations operations- 3 of which must be in leadership position.
• Certification and/or Training from Major Card Schemes (Visa, MC & AMEX)

Key competencies and skills 

• Have a strong control, process, and risk management mindset.
• Innovative and pro-active
• Strong negotiation skills
• Excellent leadership skills, communication skills, analytical, problem solving and interpersonal skills.
•  Result oriented and business focused to develop and implement project/product proposals and ability to work under pressure.
• Knowledge of emerging market trends on Telco’s business, card business, payments industry and related channels.
• Product portfolio analysis and financial management analysis skills.

go to method of application »

Job Purpose: 

The Performance Analyst has the responsibility of providing focus and business direction through planning and driving financial performance, business management, performance management and elaborate MI processes of the business. 

The role holder is also the principle point of contact with other business functions on performance related matters and projects.

The role requires the role holder to have regular contact with the Country Branch network on performance drivers. Proactively monitoring, analyzing and review progress against targets and making recommendations to the Director Operations, Director Retail & Branch Business, and other team members. The role holder is therefore expected to have a broad knowledge of the Bank Products and financial planning, and a believer in budget and performance discipline.

Key Accountabilities/ Responsibilities 

Budgeting (20%)

• Assists the commercial team in developing the operations strategy through provision of insightful strategic analysis on competitor activities, pricing trends and sensitivity, economic analysis, and such other relevant macro trend analysis.
• Coordinates and compiles the operations and commercial financial plans/budgets (KPI/commitments) including analytical support of the budget drivers and processes of the plans for the specific Operations businesses in liaison with the budget owners.
• Challenges budgets thereby ensuring that they are realistic and stretching and makes recommendations to the operations and commercial teams.
• Manages the budgets and financial performance including Income, Cost and Balance Sheet streams highlighting material variances and reporting regularly to the teams, with recommendations for timely strategic actions.

Efficient Operations and MI Development (20%)

• Owns and coordinates the development and management of robust, relevant, timely and effective management information (MI), at times ad hoc; that drives business direction and performance enhancement.
• Manages and coordinates the income collection and cost reduction within Operations.
• Supports the product managers on designing and managing business processes that minimizes income leakages and assist in reviewing business processes to achieve efficiency and cost effectiveness. 

Commercial and Business Performance (60%)

• Assists the commercial and Operations teams in aligning individual and team targets ensuring that the agreed individual and team targets adequately contributes to the achievement of overall business financial goals and objectives.
• Generating monthly scorecards for all business units and facilitate mail merging to branch team leaders.
• Gather data and Evaluate/ Review to provide information to support action.
• Manages the performance monitoring and tracking process of individual, branch, and regional teams’ progress against set targets.
• Coordinates the compilation of monthly detailed performance pack and monthly performance dashboard providing explanations to team members based on compilation for transparency and objectivity in performance measurement, necessary for team buy-in and motivation.
• Constructively challenges monthly results and forecasts for business areas and Finance Reporting. Assisting in identifying value adding initiatives to improve on performance.
• Works closely with the Director Operations, Director retail and branch business, unit teams to drive and deliver performance across business.
• Guiding and influencing the wider team members involved in MI processes and compilation on effective and efficient methodologies of data collation and processing and analysis.
• Promote teamwork in delivering performance by designing performance measurement processes that recognizes performance both at individual and team levels.
• Perform any other duties as assigned from time to time.

Qualifications

Education and Experience

• Experience in and/or understanding of Financial Services environment (e.g. Financial Reporting framework and/or experience of managing P&L and Balance Sheet performance.
• Experience in and/or understanding of Banking Operations with good understanding of the bank products, pricing structures and relationship management.
• Experience in financial and business analysis and management and general awareness of the Kenyan economic landscape and how this affects Bank business.
• Graduate with university degree in Mathematics, Actuarial Science, Economics, Business (preferably finance or accounting), Engineering, Computer Science – minimum second-class honors, upper division (candidates with first class honors degree will have an added advantage).
• Other relevant professional qualification is a plus.

Technical Skills and Competencies

• Analytical thinking and judgment.
• Commercial Acumen
• Tech Savvy
• Accuracy and attention to detail
• Experience with Macros and Spreadsheets.
• Experience working with advanced analytics tools including advanced Excel, VBA, SQL, Python, Power BI, R and other data analysis tools.
• Knowledge of any other programming languages is an added advantage.
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Data interpretation
• A thorough understanding of the concept of the Balanced Scorecard.
• Good understanding of CORE BANKING SYSTEM
• Managing relationships
• Strong business communication and Presentation skills
• Effective planner and ability to prioritize workloads.

Key Competencies and Skills

• Strong analytical and diagnostic skills.
• Good presentation and communication skills.
• Strong business planning and financial management skills.
• Ability to work to tight deadlines without compromising accuracy.
• Good understanding of product dynamics and pricing structures.
• Appreciation of corporate business risk profile.
• Good understanding of the Bank Financial reporting structure and financial processes.
• Strong team player with good interpersonal skills.
• Good understanding of performance dynamics management processes and techniques.
• Good PC /system skills.
• Understanding of the domestic economic and industry trend

go to method of application »

Job Purpose 

The Digitization and Projects Manager will be responsible for supporting and facilitating the management, coordination and implementation of various projects that touch on Group Digital Operations Function. The holder of the role will work closely with the Project Managers running these projects and other critical stakeholders, ensuring timely delivery of projects. The job will require persuasiveness, approachability, likeability, adaptability, and skills in project management. 

Key Responsibilities and Accountabilities 

• Serve as a POC (point of contact) and liaison for programmes and projects touching on any group Digital Operations department or function.
• Liaise with Pre-development stakeholders (Business Process Innovation, Business Analysts, Solution Architects, UI/UX Designers and Subject Matter Experts – SMEs) to ensure business requirements for any project are documented before project work commence.
• To monitor and promote progress on the programmes of projects being undertaken and ensure that problems and blockers are identified early and actioned by the relevant Project Manager, reporting any items of concern to the Digital Operations Manager.
• Coordinates with Subject Matter Experts to create comprehensive test plans and scenarios used in program level User Acceptance Testing (UAT) test scripts.
• Contribute towards the closure of User Acceptance Testing (UAT) issues as a liaison.
• Supports the coordination of post Development activities ensuring timely completion of Post-Dev activities notably Quality Assurance, UAT, Operational Readiness, go-live and pilot period.
• Supports in the delivery of BAU projects i.e. those initiatives being run within the Digital Operations Departments/Functions.
• Focuses on continuously improving existing processes, including managing project files, and recommending improvements to digital architecture.
• Act as key conduit for information both internally within Digital Operations departments and externally with key Departments within Equity and external partners.
• Collect and collate all relevant data and information required for reports and ensure all information is readily available for internal and external meetings i.e. KPI meetings, weekly huddles etc.
• Assist and support in ensuring all project target dates are met, i.e. management of project tracker log, valuation submissions and final accounts.
• Completion and submission of all documentation as required by management.
• Preparation and management of all live project files, ensuring each has scheme briefs, walk sheets and details.
• Providing notification of completed works to all stakeholders in liaison with project owners.
• To perform the job in accordance with the company’s policies and procedures, especially the Equal Opportunities and Dignity at Work Policy.
• Attend department meetings as and when required.
• To perform any other duties as may be reasonably required.

Qualifications

Education and Experience 

• At least an Undergraduate Degree from a recognized university.
• Experience of digitizing services.
• PMP / PRINCE II certification
• 5+ years of banking operations experience including a minimum 1 year in project management.
• Appreciation of Robotic Process Automation.
• Knowledge of Project Management Methodologies - must be well-versed in project management methodologies such as Agile, Waterfall, Scrum etc.
• Project planning skill is essential for project liaison officer as it lays down the foundation of the project lifecycle in the organization.
• Project Management Software Proficiency - must have a working knowledge of project management software to ensure smooth operations and a steady workflow in the team.
• Critical thinking is important for thinking outside the box and coming up with ideas or solutions that can benefit the organization.

Key Competencies and Skills 

• Communication Skills (both written and verbal) - Being able to communicate clearly is the most important skill for a project liaison Officer as they must communicate with the stakeholders, their project team, or other higher management.
• Listening Skills - To understand the project scope, objectives, plans, and tasks, it is important for a project liaison Officer to have good listening skills. 
• Risk Management - to analyze the impact of the risk and accordingly take calculated risks for the benefit of the organization.
• Negotiation Skills - to negotiate terms with stakeholders, clients, or vendors.
• Problem-solving skills are crucial as it helps project liaison Officer come up with solutions for unanticipated problems that could arise during the project process.
• Time management becomes a very important skill to avoid exceeding the deadlines and increasing the budgets for the project

go to method of application »

Job Purpose: 

The Process Modeler will be responsible for the development, documenting and implementing all Procedure Manuals processes related to Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders. The Process Modeler gathers and analyses information from a variety of sources (SMEs, documentation, and technical) to create business process models within the process modeling methodology framework, using specified Visio templates. In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models. Also, the process modeler will be expected to produce written documentation and procedures to support their models. In this role, they are expected to have competency as a technical writer.

Key Responsibilities/ Accountabilities 

• Document, review and align all Group operations procedure manuals after delivery of processes from the BPI team
• Develop and deliver procedure manuals in relation to all digital initiatives
• Analyzing (As-is) core business procedures, identifying gaps and proposing measures (to-be) to achieve process improvements
• Manage both automated and non-automated business processes to achieve consistent, targeted results aligned with organization’s strategic goals thereby improving business performance outcomes and operational agility.
• Ensure procedure manuals are aligned to meet the short- and long-term business objectives.
• Engage/ coordinate with all key stakeholders during development and update of procedure manuals
• Create training packs and quick reference guides for the procedures
• Participate in escalating matters related to the development of Group operations procedures to the relevant stakeholders.
• Ensure full compliance with all values, policies, and procedures of the company at all times
• Preparation of progress reports for the management use
• Translate subject matter expert and stakeholder discussion into process flows and procedures.
• Facilitate the project management support of the development of Process Models
• Learn and stay updated on process modeling methodology (training is provided)
• Learn Visio template usage, structure, and metamodel (training is provided)
• Learn how to use the process management system (training is provided)
• Serve as a modeling subject matter expert and point of contact to support functional and cross-functional stakeholders.
• Know when to escalate process issues and seek resolution
• Collaborate with subject matter experts globally to ensure appropriate stakeholders are included in the development and revision of process models.
• Provide regular status updates to business customers to achieve goals and meet deadlines.
• Establish timelines and report regularly on progress, obstacles, and execution to the designated representative.
• Work with communication, training, and other project team members in the formulation of particular plans and activities to support project implementation.
• Facilitate process workshops in small or large groups

Qualifications

Education and Experience required: 

• Experience in Business Process modeling
• Expertise in Business process management
• Understanding of Process and Performance Optimization
• Certification in Lean Six Sigma is an added advantage
• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling
• Experience with project management approaches, tools and phases of the project lifecycle.
• Prior experience in process management systems a plus
• Prior experience as business analyst or business/systems architect a plus
• Expertise writing technical documentation a plus

Key Skills and Competencies: 

• Excellent Leadership and interpersonal skills: Relationship management
• Analytical thinking and judgment
• Strong business communication and Presentation skills
• Effective planner and ability to prioritize workloads
• Facilitation Skills – must be able to work with a variety of stakeholders and gather information
• Process Mapping- Able to translate discussion into process flows and process documentation.
• Exceptional communication skills – both written and verbal.
• Excellent active listening skills.
• Excellent analytical and abstraction reasoning skills, as well as problem solving ability
• Able to work effectively at all levels in an organization.
• Strong analytic and critical thinking skills
• Must be a team player and able to work with and through others.
• Ability to facilitate teams toward a common vision or goal.
• Advanced skill level with Microsoft Visio
• Intermediate skill level in Microsoft Project, Word, and suite of Microsoft tools
• SharePoint knowledge desirable