Job Purpose:
This role is responsible for leading the Bank’s operations across all three areas, driving growth and profitability. This role involves developing strategies to acquire and retain merchants, enhance card products, and improve online customer experience, ensuring compliance with regulatory requirements and achieving business goals. A seasoned leader with extensive payments industry experience, the Head will manage card business performance, foster continuous improvement, and oversee new program development. Additionally, the role focuses on enhancing the digital strategy and driving e-commerce sales growth, aligning with the bank’s broader business objectives.
Key Responsibilities
Strategic Leadership:
- Develop and implement the strategic plan for the acquiring, card issuing, and e-commerce sectors, ensuring alignment with the bank’s overall goals.
Business Development:
- Identify new opportunities and partnerships to expand the acquiring network and drive growth in card and e-commerce businesses.
- Strengthen merchant relationships to secure larger business and increase market share.
Operational Management:
- Oversee daily operations for acquiring, card issuing, and e-commerce, ensuring compliance and excellent service delivery.
- Manage acquiring business through POS, e-commerce, and mobile channels.
Team Leadership:
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.
Financial Oversight:
- Manage financial performance, including budgeting, forecasting, and reporting for acquiring, card issuing, and e-commerce.
- Ensure 100% revenue collection and minimize costs through efficient management.
Risk Management:
- Identify and mitigate operational risks, ensuring compliance with regulations and internal policies.
- Keep fraud levels minimal through ongoing training.
Stakeholder Engagement:
- Build strong relationships with merchants, partners, and regulatory bodies to support strategic initiatives.
Product Development & Management:
- Drive new product development and innovation, conducting market analysis to maintain a competitive edge.
Commercialization:
- Secure larger market share through partnerships, monitor performance, and drive success for new product launches.
Sales & Marketing:
- Segment markets, identify opportunities, and lead growth campaigns to increase card uptake and usage.
Controls & Risk Management/Governance:
- Ensure robust controls, compliance with policies and regulations, and timely escalation of issues.
- Address audit findings and maintain an updated risk register.
Qualifications, Experience
- Bachelor’s degree in business administration, Finance, or a related field. An MBA or equivalent advanced degree is preferred.
- At least 10 years of experience in the payments or banking industry, with a minimum of 5 years in a leadership role.
- Proven ability to propose, negotiate, and close deals to attract new clients and expand existing relationships.
- Strong team management skills and the ability to collaborate with colleagues to achieve team success
- Highly developed marketing and organizational skills, with a customer-centric approach.
Key Competencies & Skills
- Good Marketing acumen and proven track record of accounts and business growth
- Good relationship management skills
- Basic technical skills and Operations functionalities
- Knowledge of using bank cards systems
- Excellent communication and presentation skills
- Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization.
- Leadership skills and excellent team player
- Fluency in English with strong business writing skills
- Working knowledge of Merchant Acquiring, E-Commerce and Card business
- Basic knowledge of Fraud Management and Risk Assessment of Merchants.
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Job Purpose:
The role is responsible for driving Equity Bank’s strategic positioning in the Blue Economy by fostering business development, market expansion, and strategic partnerships. This includes collaborating with the Commercial Director and group teams to develop corporate strategies, engaging external stakeholders, and ensuring alignment with the African Recovery and Resilience Plan. The role also involves conducting market intelligence, capacity building, and implementing key performance indicators to track sector growth. Additionally, it supports business sustainability through value offerings, policy compliance, and performance reporting while enhancing customer relationships and brand positioning.
Key Responsibilities
Strategy Development
- Collaborate with Commercial Director and Group commercial teams in developing group wide corporate strategy to support the positioning of the bank as a key player in the Blue Economy transformation.
- To develop strategic activities to support banks with links with external stakeholders and partners including Governments and development partners.
- To undertake business development activities including marketing activities to potential and existing customers, value offerings development and customers retention.
- To Build strategic relationships with customers, potential investors, government agencies, and development partners with a view to positioning the Bank as a key player in the Port Sector.
- Continuously conduct and advise market intelligence to identify new markets’ customer trends, government directives and changes in the policy.
- To develop appropriate training and capacity building programs for continuous improvement of blue economy initiatives in the Port Sector
- Developing materials/ resources suitable to open the opportunities and disseminate to the key internal stakeholders critical to development and implementation of the strategy.
- To ensure alignment and implementation the Blue Economy initiatives to the African Recovery and Resilience Plan.
- To build capacity for key roles in EBKL to appreciate the opportunities in the Blue Economy and support growth & development.
- To develop and position key value offerings customers and clients in the blue economy sector.
- To develop and support implementation of appropriate KPIs for relevant regions/ branches to track performance of the Blue Economy sectors.
- To develop and implement performance reporting framework for the Blue Economy Sector.
- Work collaboratively with Bank subsidiaries supporting business development eg the Foundation, Insurance, technology, Health etc
- To prepare quarterly/annual and other periodic performance reports for management to ensure groupwide visibility of sector performance.
- Originate, build and sustain strategic business partnerships.
- Position Equity Bank Kenya as a preferred Bank.
- Ensure full adherence to the Bank’s customer service chatter.
- Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.
- National Credit Committee as and when required.
- Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
- Ensure audit and risk rating for the sector and is within set thresholds as per the key performance indicators.
- Submission of reports to key stakeholders to aid in decision making.
- Any other duties may be assigned by the line manager
Qualifications, Experience
- Master’s degree in business/ economics.
- More than 15 years’ experience in management, strategy development, implementation monitoring and evaluation relevant Blue Economy sectors.
- Professional qualifications in areas such as Maritime Management, Governance, Sustainability or Finance
Key Competencies & Skills
- Understanding of Kenya banking sector including key regulatory requirements.
- Proven competency in business development in commercial services sectors.
- Strong analytical and communication skills.
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Job Purpose Statement
Supports the Manager in executing IT Audit strategies to evaluate the effectiveness, security, and compliance of the organization’s IT systems and processes. The role also supports the Manager in closure of Audit Exception
Key Accountabilities
- Assist in the review and updating of IT Governance, Risk, and Compliance (GRC) policies, procedures, and standards, including areas like Change Management, Access Controls, and Cybersecurity.
- Support planning and execution of IT Audits and internal control self-assessments, focusing on assessing internal controls, risk management practices, and regulatory compliance.
- Collaborate with various teams to gather information, document audit findings, and follow up on implementation of recommended controls.
- Provide support to IT teams in implementing governance processes and addressing compliance requirements.
- Assist in the coordination of internal and external audit activities, ensuring proper documentation and timely follow-up on action items.
- Prepare draft reports summarizing audit findings, risks identified, and recommendations for improvements for management review.
- Support the liaison function between business and technology teams during IT and Information Security audit engagements.
- Report any identified control deficiencies promptly to management.
- Assist in tracking remediation efforts and verifying closure of audit findings.
- Support initiatives aimed at improving processes and alignment between Risk, Compliance, Internal Control, and Technology teams.
- Stay informed of relevant regulatory updates and guidelines impacting IT and Information Security.
- Manage the access control lifecycle ensuring that user access to systems and data is appropriately granted, monitoring and revoked based on the principle of least privilege
- Collaborate with various stakeholders to assess IAM risks, monitor compliance with access policies.
Qualifications, Experience
Knowledge & Skills
- Bachelor’s degree in information technology, Computer Science, or related field.
- Working towards relevant certifications (e.g., CISA, CRISC, CISM) preferred.
- 1-3 years of relevant experience or internship in Information Technology, with exposure to governance, audit, compliance, risk, or security activities.
- Understanding of basic IT controls and frameworks; experience in financial services is a plus.
- Familiarity with Agile methodologies such as Scrum/Kanban beneficial.
Key Competencies & Skills
- Strong report writing, documentation, and organizational skills.
- Basic understanding of Legal, Risk, Compliance, and Cybersecurity concepts.
- Analytical thinking and problem-solving capabilities.
- Effective verbal and written communication skills.
- Ability to collaborate effectively within cross-functional teams.
- Proficient in MS Excel, MS Word, and MS PowerPoint.
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