Vacancies at Ericsson

We are looking for a Senior Integration Engineer to maintain our high-traffic integration backbone. You will be responsible for a diverse environment that spans from TIBCO’s enterprise-grade messaging to Node.js microservices running on OpenShift.
Your responsibility is to ensure that data flows seamlessly across the organization, whether it’s through a traditional MFT process, a Kafka stream, or a GraphQL endpoint.

What you will do :

Support the following systems and functions:  

• Hybrid Integration Management: Develop and support complex integration patterns using both TIBCO BWCE/BW6 and Node.js microservices.
• API Ecosystem Ownership: Manage our API surface area using TIBCO Mashery, ensuring secure, throttled, and well-documented access for internal and external consumers.
• Cloud-Native Operations: Deploy, scale, and monitor services within Kubernetes and OpenShift environments, utilizing Docker for consistent delivery.
• Data Stream Orchestration: Build and maintain high-throughput, event-driven architectures using Kafka for real-time system synchronization.
• Secure File Transfer: Manage enterprise-level secure data exchanges using TIBCO MFT, ensuring compliance and reliability.
• Full-Stack Observability: Use the ELK Stack to create dashboards, alerts, and tracing for proactive system health management.
• Automated Delivery: Maintain and enhance CI/CD pipelines to ensure code moves from CLI to production with zero manual intervention.
• Coordination with IT/network teams to resolve any operational or functional issues.
• Deploy CRs on production environments and ensure smooth system performance.
• Follow ITIL processes and exhibit expertise in incident, problem and change management.
• Ensure SLA compliance for application and trouble tickets.
• Coordinating with project teams, vendors, and business teams during the incidents.

What you will bring :

• Education: BSc in Telecommunications, Computer Science or equivalent.
• 8-12 years of relevant experience in TIBCO container edition products.
• The TIBCO Suite: Deep expertise in BWCE, BW6, Mashery, and MFT.
• Container Orchestration: Advanced hands-on experience with Kubernetes and OpenShift.
• Development: Proficiency in Node.js for building lightweight, scalable microservices.
• Messaging & APIs: Expertise in Kafka (pub/sub) and GraphQL (schema design and implementation).
• Systems Skills: Expert-level CLI skills (Linux/Unix shell) and a strong grasp of Docker networking/volumes.
• Monitoring: Experience configuring ELK (Elasticsearch, Logstash, Kibana) for distributed tracing.
• Analytical and communication skills to understand the requirements of the customer.
• Good understanding on the concepts of SOA, ESB and API driven integrations.
• Knowledge of SSL certificates and configuration in TIBCO environment.
• Strong debugging skills and problem-solving approach.

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About this opportunity :

We are looking for an BSS L2 SME. This role is responsible for advanced support, incident and problem management, deep troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms. You will ensure that billing and charging services are continuously available, accurate, and performing within agreed SLA/OLA targets.

What you will do :

Production Support & Incident Management

• Act as L2 SME for NetCracker Convergent Billing & Rating.
• Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
• Perform root cause analysis (RCA) and produce post-incident reports.
• Provide expert-level support for complex rating, billing and charging defects.
• Ensure SLA/OLA compliance for application availability and ticket resolution.

Troubleshooting, analyzing and resolving issues across :

• Product charging
• Event summaries
• Apply payments & adjustments
• One-time charges
• Discounts (event & product level)
• Taxation & itemization
• Late payment generation
• Bill details & formatting
• Troubleshoot CDR ingestion, mediation, rating, billing and invoice generation issues.
• Validate data consistency across Product Catalog, Product Offering (PO), Product Structure (PS), Rating Engine and Billing Engine.
• Support complex scenarios such as split charging, bill shock, taxation errors and discount misapplication.

Monitoring & Proactive Operations

• Monitor production systems for performance, stability and data integrity.
• Act on alerts from monitoring tools and traffic anomalies between upstream and downstream systems.
• Proactively identify recurring issues and drive permanent fixes.

Stakeholder, Vendor & Team Coordination

• Act as the onshore escalation point for L1 and offshore L2/L3 teams.
• Coordinate with IT, network, mediation and integration teams.
• Work with NetCracker product support for defect resolution and patches.
• Interface with business teams during major incidents and billing cycles.
• Participate in CAB, incident review and service governance meetings.

Change, Release & UAT Support

• Validate configuration changes, hotfixes and patches.
• Support UAT, regression testing and production releases.
• Ensure adherence to ITIL-based change and deployment processes.

Documentation & Knowledge Management

• Maintain runbooks, SOPs and known-error databases.
• Document RCA findings and troubleshooting procedures.
• Mentor and upskill L1 engineers.

What you will bring :

• Education: BSc in Telecommunications, Computer Science or equivalent.
• 8+ years of experience in Telecom BSS and NetCracker Convergent Rating & Billing.
• Hands on experience in Product Catalog, Product Offering (PO), Product Structure (PS), Rule Engine, Discounts & Promotions, Rating Engine, Billing Engine, Bill formatting & invoice lifecycle
• Deep understanding of Event analysis, Split charging, Bill shock, Taxation module, Adjustments & corrections
• Experience supporting end-to-end Order-to-Cash (O2C) flows.
• Strong debugging and problem-solving skills.
• Experience with REST/SOAP APIs, mediation, and ESB layers.
• Ability to read and analyze NetCracker logs and CDR flows.
• Strong Unix/Linux skills; shell scripting knowledge.
• Basic–intermediate SQL for data analysis and issue diagnosis.
• Scripting in Java and JavaScript.
• Knowledge of SSL certificates and security configuration. 
• Strong understanding of ITIL processes (Incident, Problem & Change).
• Proven experience handling P1/P2 production incidents.
• Experience with tools such as ServiceNow, Remedy, or JIRA.