Vacancies at Fairmont Hotels & Resorts

Job Description

We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Proficient in the English Language (verbal & written), second language is an asset
• Previous experience and knowledge of Property Manager is an asset
• Required knowledge of Windows' Office Suite
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Able to stand for long periods, at least 8 hours per shift

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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Job Description

 We are looking to grow our team and engage a highly motivated and passionate Chief Steward who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

Reporting to the Executive Chef, the Chief Steward, will be primarily responsible to fulfill the duties of a Steward, but also work with other Stewards in your section to ensure highest kitchen standards are met among other responsibilities which include :

• Supervises, coordinates and participates in the activities of steward personnel engaged in dishwashing, ports and pans washing, silver polishing, kitchen cleaning, garbage and bottle disposal and equipment storage.
• Engage activities with the Executive Chef related to event, outdoor catering and function to full technical buffet, BBQ, BOH areas insuring fully stocked and team efficiency
• Trains personnel in proper in proper handling of machinery and equipment, tableware kitchen utensils, chemicals, etc.
• Coordinates with other Food & Beverage sections regarding needed supplies, preparation and service
• Inspects performance of personnel, condition of machinery and equipment and cleanliness and orderliness of work areas.
• Plans and schedules work of his section and personnel taking into consideration such things as workloads and events orders.
• Schedules preventive maintenance work and coordinates with engineering.
• Initiates requisitions, misconduct reports, work and maintenance orders, and maintenance and sanitation reports. Keeps logbook of personnel performance, complaints, problems and daily activities.
• Conducts inventory of tableware, kitchenware; and utensils and in coordination with cost control; prepares report.
• Performs duties as may be assigned.

Qualifications

• Minimum 2 years’ experience in a similar position
• Proficient in English.
• Excellent leadership and communication skills, flexible working hours, ability to work in a fast- paced, high-pressured environment.
• Great attention to details, administration and knowledge of safety procedures
• Good knowledge of HACCP best practice and hygiene
• Strong multicultural awareness and ability to work with people from diverse cultures.
• Physical ability to work for long periods of time.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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Job Description

 We are looking to grow our team and engage a highly motivated and passionate Guest Service Agent (Chinese Speaking) who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

We are seeking a skilled Guest Service Agent (Chinese Speaking) with proficiency in Chinese to support our team in various administrative tasks and provide translation services as needed. The ideal candidate should be detail-oriented, organized, and possess strong communication skills in both English and Chinese.

Responsibilities: MUST BE ABLE TO TRANSLATE CHINESE LANGUANGE

• Translate documents, emails, and other communication from Chinese to English and vice versa.
• Provide real-time interpretation during Check In Check out and guest activities and other interactions.
• Ensure accuracy and cultural sensitivity in all translations.
• Act as a liaison between English-speaking and Chinese-speaking guests at the hotel.
• Facilitate effective communication between parties who speak different languages.
• Provide language-related support to enhance cross-cultural collaboration.
• Demonstrate fluency in both written and spoken English and Chinese.
• Possess a strong understanding of cultural nuances to ensure accurate and contextually appropriate translations.
• Prioritize and manage multiple tasks efficiently to meet needs of different Chinese clients.
• Assist in the coordination of travel arrangements and itineraries.

Qualifications:

• Bachelor's degree in Hospitality or  Communications with level 4 or level 5 Chinese language certification.
• Previous experience in translation and interpretation in a busy environment is highly desirable.
• Proficiency in both English and Chinese (spoken and written)
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Attention to detail and accuracy.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property