Front Office Agent/Cashier at Fairmont Hotels & Resorts

Job Description

We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Proficient in the English Language (verbal & written), second language is an asset
• Previous experience and knowledge of Property Manager is an asset
• Required knowledge of Windows' Office Suite
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Able to stand for long periods, at least 8 hours per shift

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property