Vacancies at Family Bank Ltd

Job Purpose:

The Structured Trade Finance Manager-Middle office will provide strategic management of the bank’s structured trade finance portfolio and products, focusing on middle office functions to ensure efficient, compliant, and risk-controlled processing of structured trade finance transactions. The role will act as a bridge between front office relationship management and back-office operations, ensuring that all trade finance deals are accurately documented, executed, and monitored throughout their lifecycle. This position will also drive process improvements, implement controls to mitigate operational and credit risks, and ensure adherence to regulatory, compliance, and internal policy requirements, while supporting business growth and customer satisfaction.

Key Responsibilities:

• Monitor the movement of stock under Collateral Management Financing Arrangements to ensure full control and compliance.
• Act as the primary liaison between the Bank and the Collateral Manager.
• Maintain and reconcile stock cards on daily basis against Collateral Manager warehouse receipts.
• Facilitate and manage release orders in coordination with the Collateral Manager.
• Ensure timely receipt of export documentation in line with the approved Collateral Management Financing structure.
• Track shipping documents and maintain continuous follow-up with the Trade Finance Back Office to ensure prompt receipt of payments.
• Monitor and support other structured trade finance products, including dealership transactions.
• Manage structured trade finance loans, including reconciliation and ongoing monitoring.
• Oversee relationship management across the import and export ecosystem, including logistics firms, warehouses, collateral managers, export agencies, and other partners.
• Ensure implementation and adherence to all Compliance, Anti-Money Laundering (AML), and
• Sanctions requirements as defined in policies, procedures, and processes, including trade finance product audits.
• Build and maintain strong working relationships with internal stakeholders such as Business Units,
• Branches, Trade Finance Front and Back Office, Compliance, Audit, Credit, Product, and Legal teams to ensure alignment and effective execution.
• Ensure all trade finance products comply with applicable regulatory requirements.
• Align product execution with approved processes and procedures to deliver high-quality and efficient service standards.
• Support training and capacity-building initiatives on trade finance solutions across the bank network in collaboration with the Trade Finance Front Office.
• Align structured trade finance activities with the overall Trade Finance and Bank strategy.
• Support and drive trade finance digitalization initiatives.
• Collaborate with Marketing, Trade Finance Front Office, and Customer Service teams to develop go-to-market strategies and support campaigns aimed at increasing product adoption.
• Continuously identify gaps in the trade finance product value proposition and contribute to product enhancement and revamp initiatives.
• Conduct market research to identify customer needs, industry trends, and competitive insights
• Any other official duty that may be allocated from time to time.

Qualifications/Experience:

• Bachelor’s degree in commerce or business-related field
• Minimum Banking experience of at least five (5) years
• Experience in Trade Finance back office or middle office role for a minimum of 3 years
• Certified Trade finance specialist an added advantage
• A customer-focused professional with strong analytical capabilities
• Proven ability to build and manage high-value corporate relationships.

Competencies/Attributes:

• Strong business acumen with a deep understanding of trade finance solutions.
• Strategic leadership skills
• Ability to work in a fast-paced environment and deliver results under pressure.
• Excellent communication and interpersonal skills to engage with corporate and trade finance clients.
• Proficiency in computer use including MS Office tools and banking systems

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Job Purpose:

• Handling SME credit applications by conducting thorough appraisal while mitigating credit risk and ensuring compliance with the laid down bank lending policies and procedures

Key Responsibilities:

• Responsible for credit underwriting, proper loan structuring, applicant interviewing, and perceptive character judgment.
• Conduct thorough analysis of financial statements and assessment of corporates credit applications, including new clients & existing clients.
• Present analysis, findings, and recommendations to Credit Department, especially findings that involve a borrower’s ability to repay
• Develop and prepare spreadsheets and models to support analysis of new and existing corporate credit applications.
• Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – MSME.
• Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
• Ensuring Credit Policies, Product Profiles and set timelines are adhered to in appraising corporate credit facilities.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
• Adhere to the bank’s policies, standard operating procedures, and central bank regulations
• Ensure high audit rating is attained.
• Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
• Ensure high audit rating is attained.
• Any other official duty that may be allocated from time to time.

Qualifications & Experience

• Hold a bachelor’s degree in business, Accounts, Finance or related field.
• Professional Credit or Accounting qualifications a plus.
• Have a minimum Banking experience of at least five (5) years
• Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
• Proven ability to build and manage high-value corporate customers
   

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Job Purpose:

The Relationship Manager will be responsible for developing and managing a portfolio of MSME clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize MSME revenue.
Key Responsibilities:

• Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of MSME clients while ensuring the bank becomes the choice for their Investment and Banking.
• Identify and pursue new business opportunities to expand the MSME portfolio.
• Drive sales of MSME Banking products, including lending, deposits, and investment solutions.
• Develop and maintain a pipeline of potential clients and actively convert leads into business.
• Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Leverage existing client relationships to cross-sell the bank’s full range of financial products.
• Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
• Performing to plans as agreed, to drive profitability and increase market share.
• Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
• Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
• Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
• Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
• Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
• Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
• Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – MSME.
• Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
• Any other official duty that may be allocated from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications/Experience:

• Bachelor's degree in finance, business Administration, organizational development, or related field.
• Minimum 7 years of experience in MSME banking, with at least 5 years in a business development role.
• Strong knowledge of credit analysis, risk assessment, and structured financing.
• A master’s degree qualifications and experience are an added advantage.
• Proven ability to build and manage high-value MSME relationships.

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Job Purpose:

• The incumbent will be responsible for the overall management and development of the Chinese business in the bank.

Key Responsibilities:

• Drive profitable revenue and volume growth with a focus on new acquisitions, deepening existing customer relationships and cross-selling.
• Achieve agreed sales targets for new accounts, assets and liabilities by establishing/recruiting new banking relationships, managing and growing existing banking relationships with our Chinese customers and Business Club members.
• Train staff on Chinese banking services to create customer product awareness.
• Keep current on business trends and competitor offerings by gathering market intelligence to maintain a competitive edge.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
• Manage Chinese customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Develops, coach, motivates and manages the performance of individuals and teams within Chinese,
• Diaspora & Business Club segment to achieve success in career and business goals.
• Actively provide leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback with the Head of Retail Banking to maximize the overall performance and wellbeing of the department.
• Role Model the Brand and Corporate Values of the Bank in the internal and external market environment
• Marketing of Diaspora and Business Club services to our customers.
• Planning the Calendar of events for the Chinese and Business Club banking members.
• Planning and management of the international Business exposure trips for the Business Club members per year.
• Developing an annual learning program for the Chinese and Business Club members making sure we adhere to offering one seminar every quarter for the members.
• Ensure Chinese Credit file documentation standards are adhered to.
• Monitor the approval, disbursal and updating process, periodic credit reviews, and deductions or repayments by diaspora customers.
• Reviewing daily loan disbursement with reference to current policies, procedures and the booking of correct product code under Chinese and Business club
• Ensuring quality service delivery for customers to achieve agreed service levels in coordination with the
• Branches Management and Chinese as well as Diaspora Banking Unit.
• Ensuring that all new business is in line with KYC and CTF laws and regulations and customer information is regularly updated
• Any other official duty that may be allocated by management from time to time

Qualifications:

• Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
• Proficiency in Chinese language- Oral and Written.
• Have a minimum of two (2) years practical experience with proven result-oriented track record in Chinese business.
• Experience in banking background is a plus.
• Honest and with high integrity.

go to method of application »

Job Purpose:

• The Relationship Manager will be responsible for developing and managing a portfolio for corporate clients, identifying business opportunities, and ensuring seamless delivery of banking solutions. The role demands a strong focus on business development, portfolio growth, risk management, and cross-selling to maximize revenue.

Key Responsibilities:

• Maintain a high level of client satisfaction in generating, managing and servicing a portfolio of corporate clients while ensuring the bank becomes the choice for their Investment and Banking.
• Identify and pursue new business opportunities to expand the corporate portfolio.
• Drive sales of Corporate Banking products, including lending, deposits, and investment solutions.
• Develop and maintain a pipeline of potential clients and actively convert leads into business.
• Responsible for sales, self-management, credit analysis, proper loan structuring, applicant interviewing, and perceptive character judgment.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Leverage existing client relationships to cross-sell the bank’s full range of financial products.
• Ensure exceptional client service by addressing client needs and providing tailored financial solutions.
• Performing to plans as agreed, to drive profitability and increase market share.
• Monitor portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds.
• Work in close co-operation with Business Intelligence, Credit and Risk teams to ensure that impairments and losses are kept at a minimum
• Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets.
• Ensure full compliance with KYC, AML, and regulatory requirements, maintaining up-to-date client records.
• Adhere to the bank’s policies, standard operating procedures, and central bank regulations.
• Managing your own portfolio and ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria.
• Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head – Corporate and Trade Finance.
• Work in close co-operation with the Credit teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to drawn down.
• Any other official duty that may be allocated from time to time

The Person:

• The ideal candidate must possess the following:

Qualifications/Experience:

• Bachelor’s degree in commerce or business-related field
• Minimum Banking experience of at least five (5) years
• Experience in business development for a minimum of 3 years
• Strong Knowledge in Credit and Risk Analysis, risk assessment and structured financing.
• Marketing Qualifications and experience are an added advantage.
• Proven ability to build and manage high-value corporate relationships.