Vacancies at Fanisi HR Solutions

Key Roles & Responsibilities

• Developing and implementing operational policies and procedures to ensure efficient and effective operations.
• Work cross-departmentally with the Customer Service and Compliance Team Managers to optimise systems and processes, define best practices and ensure that all operations are aligned with organisational objectives.
• Managing the day-to-day operations, handling and monitoring all escalations and providing guidance and decisions on escalated matters.
• Ensuring that organisational processes remain legally compliant with regulations and standards.
• Working directly with the CEO and CFO to manage budgets, forecasting and allocating resources to help meet business and strategic goals.
• Work closely with the CEO in the strategic planning process and ensure key performance indicators (KPIs) are in place and targets are met.
• Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring operations KPIs and metrics.
• Owning relationships with all third-party partners (pay in/out) to monitor performance, seek performance improvements, and ensure partners are meeting defined SLAs.
• Analysing data and trends to identify opportunities for process improvement and cost savings.
• Develop product initiatives to support efficient processes and continuously improve operational efficiency.
• Leading the internal communications and services updates to ensure all Frontline Operations teams are informed about product changes, services, and process updates regularly. 
• Leading the Frontline management meetings to review overall Frontline performance metrics, troubleshoot problem areas, and drive process improvement and innovations.
• Overseeing Operations staffing plans and supervising, hiring and training new employees.
• Monitoring the performance and productivity of the operations team as well as overseeing the performance of the Customer Services and Compliance teams, providing coaching, training and feedback to improve performance.
• Using strong communication skills to foster a culture of innovation and productivity in the workplace

Required Qualifications:

• Bachelor’s degree in Business or related discipline from a reputable university
• At least 3-4 years leading operations role.
• Desirable experience in fast-paced environments/ Fintech/Payments space.
• Strategic leadership and analytical thinking skills.
• Strong leadership, supervision, and training skills

go to method of application »

We seek to hire an Entrepreneur Program Lead. The individual is mandated to run its flagship transformational entrepreneurship program and help entrepreneurs unlock the best-fit strategy for their businesses. The person will be involved in leading clients through strategy creation, design and build of new business systems and processes, through helping clients integrate and operationalize them.

Key Duties and  Responsibilities

Strategy Responsibilities

• Lead entrepreneurs towards developing organizational strategies using a customized tool
• Facilitate or lead training sessions
• Conduct business coaching following training sessions
• Manage relationships with key clients with a focus on strong and lasting relationships
• Conduct high-level research and analysis on client performance
• Create correct root cause analysis for the development of action plans for clients to execute
• Measure project progress and client benefits
• Lead a team of coaches, business development executives and strategy consultants

Business Development

• Identify new business opportunities in order to generate revenue
• Responsible for all aspects of Business Development
• Client Prospecting, contracting and bringing client business on-board
• Accountable for strategic growth and commercial success of a division; deliver assigned revenue targets
• Network and establish fruitful partnerships
• Assist in the preparation of tenders
• Oversee the RFP preparation, filling, and submission of EOI
• Participate in contract negotiation and contract management

Leadership and Team Management:

• Motivate and empower team members to achieve project goals.
• Foster a collaborative and productive work environment.
• Develop team members’ skills and capabilities, mentor and coach the team
• Ensure correct processes are followed (especially project management, client delivery engagements (e.g coaching)
• Provide quality assurance (i.e. end to end QA) for outputs from direct reports
• Run team meetings and provide insights for improvement within the functions.
• Authenticate and authorize departmental requisitions
• Updating of Bitrix

Required Specifications

• Degree in Business Administration, Entrepreneurship, or a related field; master’s is an added advantage
• Recognized professional certification
• A minimum of 6 years of experience in entrepreneur-centered programs or strategy development and business consulting for SMEs or any other related field
• Excellent understanding of strategy and strategy development
• Experience working with entrepreneurs is mandatory
• Superior training and facilitation skill
• Team management skills and empowerment mindset
• Project management skills with excellent communication skills
• Demonstrated leadership experience
• Deep understanding of various industries/sectors (Multi-Sector knowledge)
• Competent in planning and administering projects and departmental budgets responsibly
• Person of impact and influence, able to build, grow and sustain effective networks
• Structured, logical thinker, proactive and an independent worker