Vacancies at HF Group

Principle Accountabilities

• Support the development and documentation of operational procedures and manuals related to database and backup operations, ensuring consistency and adherence to IT policies.
• Assist in the day-to-day administration of the Bank’s database platforms, including routine monitoring, troubleshooting, patching, and user support.
• Stay informed on emerging database technologies and contribute insights on upgrades or enhancements to maintain efficiency and security of the Bank’s data systems.
• Coordinate with service providers for database, backup, and storage solutions to ensure service uptime and timely support resolution.
• Participate in planning and implementation of assigned IT and database-related projects, ensuring tasks are delivered within scope, time, and budget.
• Support the implementation and testing of Business Continuity Plans and Data Security policies related to database systems to ensure high availability and data protection.
• Promote database usage awareness among staff, offering guidance or training to enhance proper system use and data handling practices.
• Ensure proper monitoring and alerting mechanisms are in place to maintain database uptime during system or power interruptions.
• Log, monitor, and escalate user issues or complaints regarding database access or performance to ensure timely resolution and service satisfaction.
• Collaborate with colleagues and vendors on incidents or projects, contributing positively to team efforts and supporting knowledge sharing.
• Assist in the preparation of regular Management Information System (MIS) reports related to database usage, performance, and incidents.
• Provide input to IT committees and projects where database expertise is required, contributing to discussions on system improvements and strategy.

Key Competencies and Skills

Technical competencies:

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Effective communicator, able to guide and advise clients and business partners.
• Astute at planning for mission critical production activities.
• Proficiency with the following Oracle and Microsoft database technology stack;
• Good understanding of SOA-centric concepts and technologies, authentication and data security.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Knowledge and experience with ITIL as a best practice framework for Systems Development.

General competencies:

• Team Work and Interpersonal skills,
• Leadership Skills
• Demonstrate Integrity and Professionalism
• Good communication Skills both written and Verbal

Minimum Qualifications, Knowledge and Experience

Education:

• University Degree in technology related field – Upper second or equivalent
• Database Management Certification in Oracle is a must.
• Proficiency in project management or ITIL.

Experience:

• At least 2 years' experience in supporting IT systems in general.
• Minimum of 2yrs experience in Database Administration with an OCA certification.
• At least 1 years’ experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
• At least 2 years on Oracle and 1 years on MS-SQL in a high availability environment
• At least 1 years’ experience working in UNIX and windows environment.
• At least 1 years’ experience in Storage and Backup management.
• At least 1 years of experience in Data Warehousing and ETL concepts.
• At least 1 years of experience in Banking Operations is desired
• Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
• Experience in Sybase (or SAP Hanna) will be an added advantage.

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Principle Accountabilities

• Design and document operational manuals and procedures.
• Undertake the day-to-day management of the Bank’s database platforms.
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
• Manage relationships with all technology-based service providers as a way of ensuring that uptimes are optimized.
• Evaluate, plan, implement and maintain the assigned Bank’s information technology and telecommunication system and projects within agreed time and budget constraints.
• Develop and manage a Business Continuity Plan and Data Security Plan for the appropriate systems (including IT Operations) in order to guarantee continuation of services at all times.
• Increase computer awareness and literacy among staff to enhance skills base and productivity.
• Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service.
• Organize, manage and motivate fellow staff members and partners whenever assigned to projects or incidences through establishment of suitable structures and implementing development programs to optimize competence and productivity.
• Ensure appropriate MIS are produced for IT and the bank’s management.
• As a member of various systems related committees and projects, take a proactive role in influencing policy and the strategic direction of the Bank.

Key Competencies and Skills

Technical competencies:

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Effective communicator, able to guide and advise clients and business partners.
• Astute at planning for mission critical production activities.
• Proficiency with the following Oracle and Microsoft database technology stack;
• Good understanding of SOA-centric concepts and technologies, authentication and data security.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Knowledge and experience with ITIL as a best practice framework for Systems Development.

General competencies:

• Team Work and Interpersonal skills,
• Leadership Skills
• Demonstrate Integrity and Professionalism
• Good communication Skills both written and Verbal
• Core Value

Minimum Qualifications, Knowledge and Experience

Education:

• University Degree in technology related field – Upper second or equivalent
• Database Management Certification in Oracle is a must.
• Proficiency in project management or ITIL.

Experience:

• At least 7 years' experience in supporting IT systems in general.
• Minimum of 4yrs experience in Database Administration with an OCP certification.
• At least 2 years’ experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
• At least 4 years on Oracle and 2 years on MS-SQL in a high availability environment
• At least 2 years’ experience working in UNIX and windows environment.
• At least 2 years’ experience in Storage and Backup management.
• At least 2 years of experience in Data Warehousing and ETL concepts.
• At least 2 years of experience in Banking Operations is desired
• Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
• Experience in Sybase (or SAP Hanna) will be an added advantage.

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Principle Accountabilities

• Reviewing and identifying accounts NPL and recommending the best plan of action for resolution.
• Implementing approved remedial plans and monitoring performance of accounts to ensure that the allocated portfolio is rehabilitated.
• Ensuring that NPL accounts are rehabilitated and adverse risk classification is reduced.
• Conducting customer call visits to access business performance for SMEs and Corporate clients and filing call visit reports for management use.
• Ensure accurate Recoveries Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed per prescribed frequency.
• Reduction of monthly loan provisioning amounts from current average as prescribed.
• Coordinating with external service providers e.g. brokers, auctioneers, valuers and insurance companies on the recovery process for assigned accounts where applicable as per TAT.
• Receiving, reviewing and filing all loan related documents for continuous usage and access.

Key Competencies and Skills

Technical competencies:

• IT Skills
• Basic principles of banking and lending

General competencies:

• Analytical
• Communication skills
• Interpersonal skills
• Team player
• Core Credit Skills competencies – Credit Administration, Portfolio monitoring and Evaluation.
• Well conversant with all the credit function roles.

Minimum Qualifications, Knowledge and Experience

Education:

• University degree Upper 2nd Class Honors or 3.0 GPA in Credit management or Business related field.

Experience:

• 5 years’ experience, 3 of which should be in credit / lending in a debt management / Recoveries functions or credit analysis.

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Principle Accountabilities
Financial

• Responsible for the achievement of Recoveries portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
• Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of, strategy, e.g. Settlement proposals, etc.
• Responsibility of negotiating and recommending settlement proposals of all NPL loans, including recommending write offs to the appropriate authority
• Lead proactive formulation and implementation of strategies on recoveries/ managed exits.
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.
• Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank
• Act as a reference point for Recoveries and credit teams for discussions on specific cases
• Ensure appropriate recovery is achieved and generally provide pragmatic and effective legal support to general management and business functions on impaired debts of the bank
• Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.

Internal business processes

• Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
• Manage the provisioning process in line with Bank and Regulatory policy for the Recoveries portfolio.
• Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
• Ensure that all NPL files are properly maintained and have up to date file notes.
• Ensure data integrity is maintained.
• Manage relationships with external service providers such as liquidators, executors, Auctioneers Lawyers, messengers of court, accountants, receivers, judicial managers, valuators etc. who provide services to matters in Recoveries.
• Progress the recovery of debts on NPL classified Recoveries accounts and ensure their compliance with local regulatory requirements and the bank’s internal procedures.
• Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
• Develop network of contacts internally and also with local external professionals in order to maximise effectiveness in assisting customers
• Ensure satisfactory internal and external audits.
• Transfer account responsibility out of team when appropriate.

Customer

• Work closely with clients and RM's with a focus on the recovery of each vulnerable account or exposure in the NPL portfolio.
• Make customer visits and attend meetings held at/off Bank premises where appropriate.
• Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.

Key Competencies and Skills
Technical competencies:

• Excellent knowledge of data analysis and forecasting models,
• Solid analytical and decision-making skills, Leadership abilities
• Advanced computer software skills, including Excel and financial reporting software
• Knowledge of MS Office and core banking system
• Strong performance in recoveries especially of Special Asset portfolio
• Good negotiating and influencing skills
• Good credit risk and analytical skills
• Good relationship management skills
• Strong communication skills with emphasis on good listening skills.
• Strong planning, coordination and time management skills
• Strong commercial skills.
• Proven capabilities in problem solving, situational analysis, creativity, negotiation and decision making.
• Strong knowledge of banking laws and regulations, Central Bank prudential and risk management guidelines.
• Strong financial analysis and loan underwriting and project management skills.
• High level of technical competence in conducting financial analysis.
• Maintain a thorough knowledge of credit services and a complete understanding of Credit Policy and Procedures.
• Ability to work as a team on a number of simultaneous projects.

General competencies:

• Performance Oriented
• Goal driven and results oriented
• Personal Ethics
• Excellent written and verbal communication skills,
• Report/proposal writing skills and presentation skills.
• Great interpersonal skills with ability to interact with key stakeholders.
• Must be a self-starter with ability to see, grasp and advice on opportunities, recommending areas of improvements.

Minimum Qualifications, Knowledge and Experience
Education:

• Bachelor’s degree in a business management discipline in either of Finance, Business, and Economics, Mathematics / Statistics or related field from a reputable institution.
• Master’s Degree in Finance, Economics, Commerce, Accounting or any other equivalent and relevant qualification from a recognized university added advantage

Experience:

• 10 years’ experience in financial environment with three in management level
• Comprehensive banking background and extensive experience in credit appraisal and loan portfolio management.
• Experience in engaging C-level management and senior executives in facilitating decision-making and reporting.