Vacancies at Jumia

What you will be doing

• Lead the Incubation phase for all newly acquired sellers ensuring they reach their first sales within their first 30 days on the platform.
• Oversee the Long-tail segment, thousands of small-scale sellers using automated tools, mass communication (Email/SMS/WhatsApp), and scalable support systems.
• Manage a team of Incubation Associates and Longtail account managers, setting clear KPIs for seller activation and retention.
• Drive the adoption of Jumia growth tools (Sponsored Products, Jumia Express) specifically among smaller vendors to boost their visibility.
• Track New Seller Success Rate and Churn Rate using PowerBI and internal dashboards to identify bottlenecks in the seller journey.
• Improve the self-service capabilities of the platform to reduce the need for manual intervention for Longtail sellers

What we are looking for

• 4+ years of experience in e-commerce, operations management, or mass-market business development.
• Proven experience in managing large teams and high-volume operations where automation is key.
• Bachelor’s degree from a top-tier university.
• Analytical Rigor: Ability to manage large data sets in Excel and interpret PowerBI dashboards to drive strategy.
• A “Growth Mindset”: Passionate about empowering small businesses and leveraging technology to scale operations.
• Excellent communication skills in English; ability to simplify complex processes for non-technical sellers

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What you will be doing:

•  Build and maintain strong, long-lasting relationships with C-level executives and account managers of our top brands and distributors in the category. You will be one of the key external representatives of Jumia in this category, alongside the Country Managing Director and CCO.
• Develop and execute strategic plans to drive sales growth and maximize revenue across your portfolio.
• Lead the acquisition of new high-potential brands and large distributors to enrich our assortment and consolidate Jumia’s leadership in your category.
• Identify and unlock monetization opportunities by promoting and selling Jumia’s advertising and visibility services to brands and partners in your portfolio.
• Collaborate with marketing and commercial planning teams to build promotional campaigns tailored to your accounts and the category dynamics.
• Analyze sales performance and market data to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales, inventory, campaign performance, and customer satisfaction.
• Negotiate win-win agreements and long-term partnerships with key accounts, ensuring mutual profitability and sustainable collaboration.
• Stay ahead of market trends, competitor activity, and evolving customer preferences to inform your strategy and recommendations.
• Coordinate closely with internal teams (merchandising, operations, logistics, etc.) to ensure flawless execution and customer satisfaction.