Vacancies at KCA University

DUTIES AND RESPONSIBILITIES:

• Compile and maintain a database of KCA University faculty members’ areas of specialization and research interests to be able to match them to emergent opportunities.
• Continually source for relevant research and grant opportunities and promptly communicate the same to the members of the University research community, according to their areas of specialization and research interest.
• Maintain an up-to date database of all completed and ongoing research projects facilitated by the University.
• Organize of periodic research capacity building activities, such as seminars, workshops and conferences, for the University’s research community.
• Organize seminars and colloquia and any other such events for dissemination of research findings.
• In conjunction with the webmaster, continually update the RIO website with multimedia content on developments and activities of the division.
• Assist KCA University research teams in compiling institutional documentation that might be required by research funders.
• Document all requests for research support from the University community and process them accordingly.
• Ensure all research funding proposals submitted in the name of KCA University conform to the set requirements, including quality assurance and peer review processes.
• Assist the Director (RSD) in preparing policy documents to guide operations in the directorate.
• Coordinate publication of periodic briefs on research in the University.

QUALIFICATIONS AND EXPERIENCE

• A current member of staff of KCA University.
• Holder of a Masters degree in the social sciences.
• At least 3 years of experience in a professional services support environment.
• Prior experience in research management will be an added advantage.
• Proficiency in statistical software, such as SPSS, N Vivo, or STATA.

OTHER SKILLS AND COMPETENCIES

• Excellence interpersonal and communication skills.
• Good analytical and critical thinking skills.
• Ability to work flexible hours.
• Proven passion for research, innovation, and outreach.
• Proficiency in emerging collaboration tools, such as Google Docs and Microsoft 365.

Deadline:  6th March 2022.

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DUTIES AND RESPONSIBILITIES:

• Answer inbound calls in a timely and friendly manner.
• Evaluate and handle customer request, enquiries and complaint and provide relevant solutions to them.
• Respond to the needs of the customers and provide personalized services.
• Boost customer loyalty by offering excellent customer experience over the phone.
• Provide information on the University’s products and services and generate interest in the offer.
• Upsell and cross sell the university’s courses.
• Identify and escalate priority issues and report to the supervisor.
• Routing inbound calls to the appropriate resources when necessary.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of customer interactions e.g. comments, inquiries, complaints and actions taken.
• Complete call logs and reports.
• Manage and update customer database.

QUALIFICATIONS AND EXPERIENCE

• Degree or diploma in a business-related field.
• Minimum of one (1) year relevant working experience.

OTHER SKILLS AND COMPETENCIES

• Prior Call Centre experience is an added advantage.
• Excellent communication skills.
• Ability to maintain customer confidentiality.
• Proficiency in computer applications.
• Team player.
• Computer literate.

Deadline: 28 February 2022.