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  • Posted: May 20, 2024
    Deadline: May 31, 2024
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    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
    Read more about this company

     

    Finance Business Partner - Mortgage & DFS

    KEY RESPONSIBILITIES

    • Oversee the business planning and budgeting cycle, including budget development as well as periodic reviews with corporate business wide reforecasting. 
    • Prepare budget Management Information and communicate to the respective division leadership team to assist in task prioritization. 
    • Draw reliable and timely financial and non-financial data and information together from a range of sources and provide thorough analysis, insights and options to enable the business to make sound decisions. 
    • Review relevant IFRS 9 model outputs to inform impairment drivers to incorporate in the assigned divisions financial performance. Track risks and opportunities arising from review of corporate impairment drivers. 
    • Summarize actual performance vs. budget with variance analysis and re-forecast of full year performance for the corporate team. 
    • Provide corporate input for bank-wide monthly and quarterly reporting, and external reporting including investor presentations. 
    • Define financial monitoring process for initiatives, sourcing reporting data and generating reporting to enable effective management control. 
    • Together with the business unit leaders, undertake thorough strategic and tactical commercial analysis of business opportunities and threats. 
    • Design and deliver ad hoc performance reporting and analytics for a range of business requirements focused on the key drivers of value in the enterprise. 
    • Building a performance management culture through implementation of robust budgets, metrics and corporate targets.

    MINIMUM POSITION QUALIFICATIONS

    The preferred candidate will meet the below criteria:

    • Hold a Bachelor's degree in any business related field from a recognized institution. A Master's degree is an added advantage.
    • Is a Certified Public Accountant
    • Has at least 8 years work experience in finance field, with specific management experience in the following areas:
      • Finance Business Partnering   
      • Financial Analysis & performance management including expert use of business intelligence solutions.
      • Stakeholder management
      • People management

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    Head, Business Performance

    KEY RESPONSIBILITIES

    • Lead the financial modelling activity for strategic business opportunities, and initiatives using a range of modelling and scenario building tools, ensuring rigorous testing of assumptions and risks to aid high quality decision making by the business. 
    • Develop and implement processes for business planning, enterprise budgeting, enterprise performance monitoring and analysis, financial modelling and post investment review. 
    • Oversee the business planning and budgeting cycle, including budget development as well as periodic performance reviews with business unit wide reforecasting. 
    • Together with the business unit leaders, undertake thorough strategic and tactical commercial analysis of business opportunities and threats. 
    • Draw reliable and timely financial and non-financial data and information together from a range of sources and provide thorough analysis, insights and options to enable the business to make sound decisions. 
    • Design and deliver ad hoc performance reporting and analytics for a range of business requirements, with a focus on the key drivers of value in the enterprise. 
    • Building a performance management culture through implementation of robust budgets, metrics and corporate targets. 
    • Review of IFRS9 model outputs, impairment drivers, and translating these for insights to business teams in a non-technical manner to inform business decisions.
    • Review of investment spend and operating costs for opportunities to extract cost efficient initiatives and inform return on investments. 
    • Ensure timely and quality board and senior management performance packs.

    MINIMUM POSITION QUALIFICATIONS

    The preferred candidate will meet the below criteria:

    • Hold a Bachelor's degree in a business related field from a recognized institution. A Master's degree is an added advantage.
    • Is a Certified Public Accountant
    • Has at least 8 years experience in the finance field, with specific management experience in the following areas:
      • Financial Analysis & performance management, including expert use in business intelligence solutions, eg. EDWH, SQL, SAP BI, Power BI
      • Business Partnering
      • Stakeholder management
      • Managing a team at various levels of finance expertise 

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    Senior Manager, Continual Service Improvement

    Key Responsibilities

    • Management of Continual Service Improvement team and the liaison with all personnel responsible for Problem resolution.
    • Managing Improvement to Technology Services.
    • Employ quality management methodologies to learn from past achievement and mistakes. Ensuring that underlying causes of incidents are identified, and recurrences are prevented.
    • Ownership and management of the Known Error Database (KEDB)
    • Ownership, managing and advancing problems by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, System Monitoring and Configuration management. 
    • Manage the lifecycle of all Technology problems by coordinating major Problem review as per policy.
    • Manage Root Cause Analysis recommendation change requests though change management as required to eliminate known problems. 
    • Ensuring development of final solutions for known errors or temporary solutions (workarounds) are available to incident management.
    • Ensuring that trend analysis of important services or historical incidents is done, improvement initiatives are identified and implemented to avoid incidents or minimizing the impact of unavoidable incidents. 
    • Continuously measuring the service provider's performance, identifying opportunity areas and designing enhancements accordingly to drive efficiency and effectiveness of the Problem Management. 

    The Person 

    For the above position, the successful applicant should have the following: -

    • Bachelor's degree in a Technology related field.
    • Have both ITIL Practitioner Certification and Project Management Foundation qualifications.
    • 6 years relevant work experience; 4 years’ experience in Technology Environment Management.
    • 2 years in Project Management, Problem and Change Management.

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    Manager, Customer Excellence Systems

    Key Responsibilities:

    •  Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
    •  Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and Customer insights servers and client telephony endpoints.
    •  Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance
    •  Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms
    •  Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms
    •  Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts
    •  Design and oversee new applications and enhancements to existing applications, software, and operating systems. 
    •  Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives
    •  Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
    •  Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability

    For the above position, the successful applicant should have the following:

    • University Degree in Information Technology, Computer Science, or a related discipline.
    • Professional Qualifications: MCSE /MCITP/MCSA/MCP/CCNA
    • At Least 3 years' extensive knowledge and experience of Customer Experience Systems Technologies.
    • At least 3 years' knowledge Knowledge of End User Hardware and Software

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    Relationship Manager, Industrials

    Main Duties & Responsibilities 

    • Implement sector strategy in line with the overall Sector Strategy.
    • Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
    • Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
    • Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
    • Ensure strong cross- selling of existing and new products to existing and new clients.
    • Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
    • Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
    • Relationship Management of Key Sector Customers and Stakeholders.
    • Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank 

    Academic and Professional Qualifications

    • A Bachelors’ degree in Business Management with a bias in Commerce, Accounting, Economics or Finance
    • Possession of MBA/ MSc. in a relevant field will be an added advantage 
    • Professional qualifications (CPA, ACCA, AKIB)  will be an added advantage  

    Desired work experience: 

    • Seven (7) years’ banking experience in the Financial/banking sector, five (5) of which should be in Relationship Management.
    • Credit and Financial Analysis 
    • Client Portfolio Management 
    • Experience in relationship management and service delivery
    • Previous management experience in a sales or operational role
    • Experience in customer service and value chain Finance products
    • General Branch Banking Operations
    • Experience in relationship management and service delivery
    • Proficient in Ms Office Suite – Ms Word, Power Point, Ms Excel

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    Cybersecurity Architect, Infrastructure & Technical Security

    KEY RESPONSIBILITIES:

    • Security Chapter Leads: Leading security (application security specialists and DevSecOps analysts) teams in technology-driven tribes as per the Digital Centre of Excellence (DCoE) organisation.
    • Security Design: Identify, design, and support implementation of advanced security systems that meet enterprise-class standards.
    • Security Reference Architecture Design: Develop security architecture elements and reference architectures, to effectively mitigate emerging threats. They will lead the planning, research, and design of robust security architectures for all technology domains across the group and ensure new security solutions can effectively integrate with the existing technology systems
    • Architecture Review and Enhancement: Evaluate existing and proposed architectures for security gaps and recommend enhancements.
    • Policy Development and Enforcement: Define and enforce Bank’s security policies and standards, provide guidance to security and technology teams on the same as a cybersecurity architecture Subject Matter Expert.
    • Research and Development: Research and monitor cybersecurity trends and proactively identify emerging cybersecurity use cases and drive adoption opportunities. Stay informed about the technology and security landscape, internal and external threats, regulatory requirements, policy changes and other sources to help in creating new and/or reviewing existing security standards, guidelines and polices within the Bank.
    • Threat modelling: Perform threat modelling to identify, quantify, and address security risks within the IT environment across the group.
    • Technology Integration: Ensure that there is seamless integration for new security solutions into the existing technology environment and vice-versa.
    • Stakeholder engagement: Work closely with technology and business stakeholders in designated projects and initiatives as the security subject matter expert.
    • Reporting: Provide regular updates to the IT leadership and other stakeholders on the current state of security architecture across the group and the journey towards achieving the desired security architecture and posture.

    Academic & Professional

    Education

    • BSc. Information Technology / Computer Science / Telecommunications / Engineering (Electrical, Electronic) RQ

    Professional Qualifications  

    •  Information Security certification such as CISA, CISM, CISSP, Security+, GSE, GSEC, CRISC, SSCP    

    At least one RQ

    • Certification in System / Network administration    

    At least one RQ

    • Information Security Testing and DevSecOps certification such as CDP, CSSLP, CEH, OSCP, CPT, GPEN, GWAPT, eJPT, eWAPT, eMAPT AA
    • Certification in Enterprise Security Architecture, Information Security Management, or Information Security Standards such as SABSA, ISC2 ISSAP, ISC2 ISSEP , SANS GDSA, ISO27001 AA 
    • Master’s Degree    MBA/MSc    AA

    Experience

    Total Minimum No of Years Experience Required  

    5 years 

    Detail    Minimum No of Years    Need Type5

    • Experience in Cybersecurity    3    ES
    • Experience in Operating Systems (Windows, UNIX and Linux), Network, Database or Cloud Platform Administration    3    ES
    • Experience in security systems administration or engineering or design or deployment    2    ES
    • Experience in financial services    1    DE
    • Experience in security architecture    1    DE

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    Product Configuration Specialist

    JOB DESCRIPTION

    • Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
    • Analysing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from new business or customer requests 
    • Support the Channels mobile banking platform upgrades support and closure of audit issues.
    • Work with different stakeholders including Technology, Risk, Customer Experience and Operations team in ensuring DFS product delivery standards are adhered to.
    • Support channels systems to ensure system health and resolve customer queries raised.
    • Maintain good quality documentation of configuration changes made on the platforms including roles and permissions matrix of the platforms
    • Support deployment, configurations and support for all digital channels systems.

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    Quality Assurance Engineer

    KEY RESPONSIBILITIES

    • Contributes towards strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation and other testing preparation activities.
    • Work with Quality Assurance Analysts in development and reviews of test plans, designs, and requirements documents with cross-functional teams.
    • Perform effort estimates for projects QA activities and tasks and develop plans and schedules based on the estimates.
    • Implement Test Automation leveraging test automation frameworks.
    • Perform API Testing for systems integration and mock interfaces in collaboration with software engineers and solution architects
    • Conduct Performance, load and stress testing on applications and interfaces to ensure that they meet the required benchmarks.
    • Executes and reports on planned tests, report and manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems and develop new test automation solutions as needed.
    • Design, implement and manage automated suites of black-box and white-box test scripts.
    • Utilize tools such as code coverage tools to assess the coverage of test suites and make recommendations for additional test cases.
    • Research, Develop and/or Recommend tools to assist QA Analysts in test planning, execution, and reporting.
    • Management and maintenance of Test Environments.

    MINIMUM POSITION QUALIFICATION REQUIREMENTS

    Academic & Professional

    Education 

    • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study    RQ

    Professional Qualifications 

    •  ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ  (Certified Manager of Software Quality)    AA     
    • Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     

    Experience

    Detail    Minimum No of Years    Need Type[5]

    • Software Quality Assurance    3    RQ
    • Software Development Experience    2 AA
    • Software Test Automation    2    AA
       

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    Senior Manager – Digital Innovations, Digital Financial Services

    KEY RESPONSIBILITIES

    •  Responsible for the collection and funneling of partnerships and new ventures pitches from internal & external stakeholders; concepts & Ideas collection from customers, employees & partners across the group through both virtual and physical channels. Provide an open web portal for acceptance of innovation suggestions and formal submission of innovation pitches by customers and partners.
    • Responsible for creating structure and guidance in new ventures management process; Provide guidance templates for business cases across all approval gates (Level 0 – for cost implications modelling and 1 for full GTSC review) prior to Group Technology Steering Committee (GTSC) presentations. Leverage innovation panel sessions split into internal & external. For external, invite product owner support (ensure right resources assigned to drive delivery). Provide an aggregated one portal view of all group innovation projects within the three-year innovation deployment pipeline. 
    •  Drive new ventures management best practice sharing;  market & customer behavior research reviews, innovation best practice dissemination, innovation case studies, knowledge base management. Stewardship of knowledge base to Post Implementation Review.
    • Ecosystem engagement – Fintechs proposals reviews & Elite club build, hackathons, VC unicorn partnerships & funding opportunities to scale innovations including social efforts & governance for large partners e.g. MasterCard etc
    •  Scheduling new ventures and partnership panel meetings; leverage the gate process to optimize and rationalize Digital Financial Services (DFS) Innovation pipeline portfolio. Review new product / services concept pitches and maximize the banks innovation opportunities, enable effective cross or upselling of the existing product portfolio and define opportunity gaps for development based on customer needs, organization capability, market trends, and competitor activity amongst others 
    • Serve as secretariat to the DFS Innovation Panel, ensuring all activities and initiatives align with the Group Innovation policy and process. 
    • Guide internal & external new ventures partners on ideation and pitching of all new business propositions, business case development, scheduling of innovation panel presentations & preparing teams for Digital Centre of Excellence (DCoE) & GTSC presentation
    • Work with the internal stakeholder teams on new ventures panel funneling and business case development of aligned products/services.
    • Support product development teams internally and externally by ensuring guidance and clarity in development of business cases and business requirement documents (BRDs) presented at GTSC & DCOE
    • Ensure compliance with all DFS policies and processes in the execution of all tasks by self and team

    The successful candidate should meet the following minimum criteria:

    • Have a Bachelor’s degree preferably in Computer Science; Technology, business or related field from a recognized institution.
    • At least seven years managerial experience in leading new ventures and managing teams
    • At least five  years relevant work experience with specific experience in:
      • New Ventures management in a digital financial services organization  .
      • Experience in business development and sales and marketing
      • Delivery of mobile financial products and services in a high growth environment
      • Building relationships, networks & Managing teams
      • Project Management and Relationship Management.
      • Experience in a Mobile Money or Payments or Lending Platform Support.

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    Senior Manager, Payments Systems

    KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

    • Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
    • Plan, direct, coordinate and review the work plan for Payments Application Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods, and procedures. Meet with staff to identify and resolve problems. 
    • Contribute towards the development and implementation of the Clearing and Payment Systems strategy.
    • Implement system changes through automation, process change, management solutions and training. 
    • Participate in execution of projects and initiatives for systems withing payments and clearing systems.
    • Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans, and other related information on assigned application analyses. 
    • Responsible for staff growth by ensuring staff are fully engaged, trained and motivated, ensuring optimum use of human capital allocated to the division.
    • Recommend new clearing systems/products, improvements to current systems beneficial for all stakeholders. 
    • Responsible for organizing and conducting disaster recovery readiness drills in consultation with the IT teams, BCP management representative and other departments involved.
    • Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
    • Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
    • Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

    DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

    • Managing the Bank’s Payments Application Support Team including the planning, coordination and review of work plans for applications support staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes.
    • Analyzing business systems to determine effectiveness, identifying inadequacies, inefficiencies and problems.
    • Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
    • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced customer experience. 
    • Troubleshooting and providing 3rd level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.
    • Providing leadership, guidance and coaching of payment systems support staff to deliver quality focused outcomes
    • Accountable in ensuring platforms and services are operated according to internal standards, external accrediting agency standards and legal requirements.
    • Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.

    CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

    The complex nature of the systems and dependencies such as on infrastructure does prove a challenge when troubleshooting as you must apply in-depth knowledge of the environment in which the Applications operate, notwithstanding that such systems require to be restore to normalcy within minimal time to reduce financial impact and reputation risk.

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    Senior Manager, Data Engineer

    KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

    • Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
    • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
    • Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
    • Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
    • Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
    • Create and maintain documentation as it relates to system configuration, mapping, and processes.
    • Create and maintain best practice policies and procedures for business users; ensuring that there are adequate controls around that all data improvements are managed effectively and meet the needs of the organization.
    • Responsible for designing and implementing ETL architecture to meet corporate data management needs and business functional requirements, ensuring that solution designs address operational requirements such as scalability, maintainability, extensibility, flexibility, and integrity.
    • Recognize and adopt best practices in reporting, analysis, ETL data integrity, test automation, data quality validation and documentation.
    • Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale.

    DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

    • Design and implement efficient data management systems
    • Develop, maintain, and test infrastructures for data generation and storage into an enterprise data warehouse.
    • Ensure digital databases and archives are protected from security breaches and data losses.
    • Troubleshoot data-related problems and authorize maintenance or modifications during ETL process.
    • Maintain the integrity and validity of data throughout the ETL processing cycle by implementing data reconciliation processes and error handling based on source to target data comparisons.

    CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB​​​​​​​

    • The big number of Technology systems may at times present a huge requirement of user interventions especially around uniform tasks like Audit issues closure and BCM requirements.
    • The current data extraction tools have deficiencies that at times affect timely provision of reports. This presents a challenge with prompt business data reconciliation demands and continuous systems’ availability increasing by the day.
    • As such, downtimes and late submission of reports is a challenge that requires continuous management through proactive intervention and monitoring of processes to ensure timely availability.
    • An accelerated learning rigor is required for this role due to the number of systems assigned and which the assignee might be encountering for the first time.

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    Senior Quality Assurance Analyst

    KEY RESPONSIBILITIES:

    • Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
    • Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
    • Develop, document, and maintain manual and automated functional testcases, non-functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts.
    • Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements.
    • In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
    • Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
    • Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing.
    • Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes. 
    • Works with business units to perform post deployment sanity and regression tests and post-implementation reviews within defined period to confirm that the deployed solution works as per the business requirements. 
    • Participates in formulation and Implementation of Software process improvement policies and strategies for IT division.

    MINIMUM POSITION QUALIFICATION REQUIREMENTS:

    Academic & Professional

    Detail    Specific Field or Qualification    Need Type[4]

    • Education     Bachelor’s degree     Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ
    • Professional Qualifications    ISTQB / ISTQB Agile Tester Certification / Certified Test Engineer (CSTE) / Certified Software Quality Analyst (CSQA) / Certified Associate in Software Testing (CAST) / CMSQ (Certified Manager of Software Quality)    RQ     
    • Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
    • Master’s Degree    Business Administration or Project Management     AA     

    Experience

    Detail    Minimum No of Years    Need Type[5]

    • Software Quality Assurance    5    RQ
    • IT Projects     4     ES 
    • Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc)     2     DE 
    • Software Applications & Support     2    DE 
    • Software Development    2    DE 

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    Head of Sustainable Finance

    KEY RESPONSIBILITIES 

    • Lead, develop, and deliver the bank’s green lending / finance strategy, as well as green bonds and sustainable lending/ financial instruments. 
    • Drive the achievement of sustainable finance targets & financed emissions reduction targets.
    • Design and oversee the commercialization of sustainable finance products in liaison with product teams, business units, cross functional teams, and subsidiaries.
    • Deliver best-in-class input on execution of sustainable finance opportunities whilst providing high quality service to internal and external clients.
    • Collaborate with relationship management teams to deliver sustainable propositions to the clients, balancing client needs with the risk and returns priorities of the Bank.
    • Identify, assess, and recommend sustainable investment opportunities, including green bonds, impact investments, and sustainable financial products.
    • Support corporate banking business origination team by providing insight into sustainable finance structures, environmental /social risks and regulations.
    • Work closely with Group corporate affairs team to build internal / external stakeholder strategy promoting green lending while ensuring consistent messaging to internal and wider market.
    • Design and implement the Bank’s green lending framework, policies, processes, and procedures.
    • Performance monitoring and evaluation: Establish key performance indicators (KPIs) and metrics to track green lending progress. Regularly monitor and evaluate the effectiveness of green lending initiatives, identify areas for improvement, and implement corrective actions as needed. 
    • Develop and maintain productive strategic working relationships with key stakeholders (GMC, EXCOM, Line Managers, ESG Consultants, partners among others).
    • Prepare and deliver reports on green lending performance, progress, and achievements to internal and external stakeholders. Develop communication materials to raise awareness and engage employees, customers, and the public.
    • Develop a deep understanding of sustainable finance market practice, particularly transaction structuring, ESG analysis of corporate clients, complex structures to ensure opportunities maximization and risk mitigation. 
    • Manage risks within the regulatory and compliance framework of the Bank and ensure compliance with Bank’s policies, procedures, and regulatory requirements.
    • Lead, motivate, and continuously develop a credible high performing team. 

      QUALIFICATIONS/EXPERIENCE 

    Academic:

    • A Bachelors’ degree in Sustainable development or related field.
    • Masters degree in Sustainability, environmental studies, development economics, finance, law, international relations will be an added advantage 

    Professional qualifications in any of the below areas will be an added advantage

    • Project Management/Programme Management
    • Environmental and Social Certification 
    • Global Reporting Initiative (GRI) 
    • Carbon Accounting

    Desired work experience: 

    • At least 10 years’ experience Sustainability and environmental management.
    • Experience in strategic planning, implementation, monitoring, policy and governance
    • Demonstrable experience and understanding of the sustainable finance solutions, sustainable lending / green funding,  Climate Risk Management and green taxonomy
    • Strong interpersonal skills, people management, stakeholder engagement and partnership management skills
    • Outstanding written communication skills to write senior and complex correspondence, reports, presentations, policies, procedures, processes and strategy papers
    • Excellent IT / computer skills including use of Microsoft Office Outlook, Word, Excel and PowerPoint.

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    Agile Coach

    KEY RESPONSIBILITIES: 

    Program Increment (PI) Planning Facilitation

    • Gain an understanding of product roadmap and priorities for the team for upcoming PIs.
    • Use dashboards to track, verify & report content readiness against priorities and baseline capacity of teams. Collate the dashboards across scrum teams with scrum masters for a global view of all initiatives that are under execution.
    • Facilitate meetings between Product owners, scrum masters and Technology teams if required to address impediments regarding content readiness.
    • Manage stakeholders outside the scrum through constant engagements and communication on status of all the initiatives.
    • Facilitate the PI planning for Product Area and Technology teams on the day of PI planning.
    • Support the team by resolving queries related to PI planning process or tooling.
    • Participate in PI planning management reviews to ensure dependencies are being understood and resolved.
    • Work with Product Owners to schedule delivery plans of initiatives across the enterprise.
    • Conduct a PI Planning retrospective and record and track key actions from retro.

    Support PI Execution

    • Track PI progress using dashboards and help team to prepare for PI steerco.
    • Lead periodic synchronization events within Product Area such as Scrum of Scrums/ART sync, iteration demos and System demos.
    • Lead backlog refinement for Product area teams.
    • Promote DevOps and continuous delivery.
    • Coordinate planning efforts with other Product Areas teams. This entails technology capacity assessment/determination and communicating the same to product owners.

    Coaching and Mentoring

    • Coach the Product and Tech teams in agile and PI process.
    • Help increase adoption of Scrum practices (e.g. Lean, Kanban, Scrum, XP, DevOps, SAFe, LeSS etc) within organisation.

    Continuous Improvement

    • Seek feedback from various stakeholders in PI.
    • Continuously look for opportunities to improve the process to make it lean and efficient.
    • Use metrics effectively to identify trends and improvements areas and work with teams on improvements.

    The Person 

    For the above position, the successful applicant should have the following: -

    • Bachelor's degree from a recognized institution.
    • Any one qualification from the list: Any Agile or Scrum certification or SAFe® Release Train Engineer Certification (RTE) or Agile Coach certifications or Scaled Agile.
    • 5 years’ relevant work experience. 
    • 3 years’ successful project implementation experience using Agile and Scrum methodology; with the ability to track and monitor health of a planning interval quantitatively and qualitatively.
    • 2 years’ experience in coaching and mentoring teams in agile and SAFe. 
    • Experience in working in an Agile development environment with the ability to identify risks and issues and escalate appropriately.
    • Hands-on experience of working as a Release Train Engineer or Agile coach within an organization that has 50-150 people within squad/tribes is desirable.
    • Experience in stakeholder engagement/management and communication.

    go to method of application »

    Marketing Manager- Business Functions

    KEY RESPONSIBILITIES

    • Oversee and lead the execution of comprehensive Brand Plan strategy supported and co-created with assigned business units, whilst ensuring alignment with the KCB Group brand strategy, KCB Group marketing policies and procedures, leveraging market insights and trends to drive business growth.
    • Lead the commercialization of new products and services, overseeing product launches, pricing strategies, and promotional activities to maximize sales and market penetration in markets KCB Group has presence.
    • Work with product owners and assigned business teams to develop appropriate and responsive systems and tools to market bank products and services within the Business Functions.
    • Ensure appropriate application of brand usage guidelines, group marketing policies in the marketing of Banks products and services as developed by the Business functions; work with marketing managers across the Subsidiaries to ensure consistency in the marketing of products and services across the Group whilst attending to local uniqueness. 
    • As part of the marketing team center of excellence, provide expert support to Group Subsidiaries in developing effective marketing strategies for relevant Business Functions within the Subsidiaries.
    • Utilize data-driven insights and metrics to evaluate marketing performance, identify areas for improvement, and optimize strategies for maximum Return on Investment.
    • Develop appropriate metrics and dashboards to measure impact of marketing activities to the bottom line.
    • Cultivate and maintain strong relationships with key stakeholders eg agencies supporting own area and challenge the agency to ensure best possible output on the brand/s by ensuring the attainment of innovative media plans and creative material, which exhibit clear understanding of brand values, consumer motivation and competitive context. 
    • Effective management of the marketing budget allocated to own area. 
    • Provide guidance, mentorship, and direction to the marketing team, fostering a collaborative and high-performance culture focused on achieving results. 

    MINIMUM POSITION QUALIFICATION REQUIREMENTS 

    Academic & Professional 

    Education   

    • Bachelor of Commerce – Marketing, Business Management or any other related field  RQ 

    Professional Qualifications 

    • CIM/related certification AA 
    • Master’s Degree  Business Administration  AA 

    Experience 

    Total Minimum No of Years Experience Required 

    8 years 

    Detail Minimum No of Years  Need Type5 

    • Marketing/Brand Management 8 ES 
    • Marketing campaigns 6 ES 
    • Leading Teams 6 ES
    • Stakeholder engagement 6 ES
    • Relationship management 6 ES
    • Product development 5 ES 
    • Digital marketing 4 ES 
    • Market research and analytics 4 ES
    • Marketing agency management 4 ES
    • Communications  4 ES 
    • Budget management 4 ES
    • FMCG or Other Sector Experience 3 DE

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    Senior Business Analyst - T24 Core Banking System

    KEY RESPONSIBILITIES

    • Work closely with business SMEs and product analysts to understand and document functional and non-functional requirements and leads the requirements elicitation, analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable. 
    • Perform Technical requirement analysis and design for all interfaces/integrations and generate the necessary detailed work products including T24 Interface requirements and specifications documents.
    • Work closely with solution architects and other business/product/technical SMEs to perform low level solution, process and product designs and participate in design and architecture reviews and recommend improvements to existing T24 technical, business processes and products to meet the bank’s requirements in accordance with enterprise architecture road map.
    • Work with the partners and internal development teams to implement modules & product configurations and customizations in T24 CBS as per functional and Technical specifications based Temenos implementation standards.
    • Work with the implementation partner, development teams and Quality Assurance and Testing teams in developing and reviewing test scripts and scenarios for all test types including Integration Tests and System Acceptance Tests to ensure accuracy, coverage, and conformity to requirements.
    • Participates in the management and execution of various levels of solution testing including unit testing, system integration testing, user acceptance and regression tests and post implementation sanity tests.     
    • Promote proper release planning, guaranteeing adherence to business needs and priorities and keep stakeholders constantly up-to-date on progress; 
    • Manage requirements traceability information and track requirements status throughout the project. 
    • Manage business relationships with different business functions and stake holders, and participates in the prioritization of initiatives based on business needs and requirements.
    • Review the current deployment approach and evaluate / propose / expose opportunities for enhancing the deployment model for new and existing solutions. 

    MINIMUM POSITION QUALIFICATION REQUIREMENTS

    Academic & Professional

    Detail    Specific Field or Qualification    Need Type[4]

    • Education     Bachelor’s degree     Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study    RQ
    • Professional Qualifications    ITIL Foundation, Certified Business Analysis Professional (CBAP), TOGAF Certification    RQ     
    • Project Management    PRINCE II (Practitioner) / AgilePM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM)    AA     
    • Master’s Degree    Business Administration or Project Management     AA    

    Experience

    Detail    Minimum No of Years    Need Type[5]

    • Progressive experience in Information Technology     5    RQ
    • Business analysis and architecture.     3    RQ
    • T24 System Support & Maintenance     2    RQ
    • Experience with  Temenos T24 Core Banking system Implementations/Upgrades/Enhancements    3    RQ
    • IT Projects     4     ES 
    • T24 design and architecture, product upgrades, configurations/parameters required for customizing the T24 to accommodate business requirements.    2    DE
    • Accounting & Finance behavior of T24 and experience and supporting GL  reconciliation/corrections    2    DE
    • Temenos T24 Design Studio, Integration & interaction frameworks, TAFC/TAFJ run time environments and Temenos Web Services (TWS/IRIS).    2    DE
    • Knowledge of Temenos Implementation Methodology and agile methodology    2    DE
    • Demonstrated knowledge and understanding of Linux/Unix Operating Systems.    2    DE
    • Experience working in a fast-paced agile environment.    2    DE

    go to method of application »

    Marketing Manager - Brand Experience

    KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

    • Deliver the sports sponsorship strategy through execution of Rally, Golf, KCB Sports teams and other sports platforms ensuring assets are optimized for brand love and commercialization. 
    • Develop brand experience strategies to increase brand visibility, engagement, and revenue across key priority customer value propositions. 
    • Integrate Brand Experiences across multiple touchpoints in the business to ensure high levels of visibility, interaction, and engagement internally and externally.
    • Provide technical expertise and tool kits to Group Subsidiaries in developing and executing effective brand experience strategies with a smart nexus between Group-wide and localized branding.
    • Ensure that all branding and marketing activities, including events and market activations, embed the desired brand identity and experience.
    • Ensure execution of all sponsorships, events and partner interactions comply to the KCB brand strategy and group brand management policies; maintain proper governance and compliance.
    • Develop event and partnerships budget forecasts based on pre agreed deliverables; ensure adherence to budgets, reputational risks by engaging widely and building in mitigations.
    • Design and develop effective tools and intelligence needed to track, monitor, and measure performance of the brand experience strategy as well as document lessons and case studies to develop best practice. 
    • Conduct effective consumer research and insights that reveal hidden and unhidden customer insights on the brand and develop effective brand engagement metrics that shall be used to measure the brand fitness across all channels of communication; includes metrics for tracking brand funnel from awareness to advocacy.
    • Provide leadership, coach and inspire Sports Sponsorship and Activation team members ensuring brilliant execution across all projects. 

    MINIMUM POSITION QUALIFICATION REQUIREMENTS

    Academic & Professional

    Education 

    • Bachelor’s Degree Marketing, Advertising or Business Management. RQ

    Professional Qualifications

    • CIM AA
    • Masters Degree MBA AA

    Experience

    Total Minimum No of Years’ Experience Required

    8 years

    Detail Minimum No of Years  Need Type5 

    • Brand Management     8 ES 
    • Agency/partnerships management    6 ES 
    • Brand Experience Management – Sports/Sponsorship /Activations Management     4 ES
    • Budget management  4 DS
    • Marketing Strategy 4  ES
    • FMCG/Telco Experience 2 DE

    go to method of application »

    Manager, Data & Insights

    KEY RESPONSIBILITIES

    • Implement an effective knowledge management system and management information systems as a single and central source of truth for all programmes and administrative performance data for the Foundation.
    • Develop and maintain standard operation procedures and/or processes to guide all Foundation programmes and projects on the management of the Foundation data throughout the data lifecycle.
    • Analyze local, national, regional and global trends relating to the KCBF domain and share the insights and recommendations with management and programme leads to improve KCBF overall performance and impact.
    • Be in charge of KCBF data quality assurance as well data cleaning, ensuring consistency, accuracy and overall integrity of data and KCBF performance metrics.
    • Design and maintain performance dashboards for various programmes/projects with independent data sources.
    • Translate programme requirements into logical data models that can establish measurable performance metrics.
    • Ensure at all times the Foundation is equipped with relevant and responsive data management tools.
    • Work with the Data analytics function of the KCB Group and other business Functions to optimize on synergies across the various data points within the Group that are helpful to the Foundation mandate as well as sharing meaningful insights across the Group ecosystem.
    • Prepare pertinent reports and conduct topical presentations to KCBF stakeholders as may be necessary on the knowledge and insights generated from the data synthesis. 
    • Build capacity for programme and administrative teams on data management to enhance quality and utilization of data captured into the data management systems.

     MINIMUM POSITION REQUIREMENTS.

    Academic & Professional

    Education

    • Bachelor’s Degree gained from a recognized institution.    RQ
    • Professional Qualifications    Business Analysis/Data Analysis Tools     RQ     
    • Master’s Degree    A Master’s Degree in any related field is an added advantage.     AA     

    Experience & Proficiencies.

    Total Minimum No of Years’ Experience Required

    5 years 

    Detail Minimum  No of Years Need Type

    • Data/business analysis 5    ES
    • Advance data management tools (Tableau, Power BI, Advance Excel, etc) 3    ES
    • Performance management 3    ES
    • Project management 3    DE
    • Donor project reporting 3    DE
    • Research, monitoring & evaluation 3    ES
    • Stakeholder management 3    ES
    • Banking/Financial Services 2    DE
    • Enterprise development 2    DE
    • Planning/strategy formulation 2    DE

    go to method of application »

    Operational Risk Manager

    KEY RESPONSIBILITIES:

    • Develop and maintain Operational Risk Management Framework (ORMF) that is
      consistent with Group Operational Risk policies and procedures.
    • Planning, scheduling, and conducting Risk and Control Self-Assessment (RCSA) for business and support functions, products, and projects.
    • Develop and maintain Group risk registers for risk entities, ensuring that
      ownership, action plans are clear, and the progress of action plans is being made in accordance with the remediation plan.
    • Develop Key Risk Indicators (KRIs) in liaison with the risk entities and escalate any KRI breaches.
    • Review new products/processes/geographies in line with the New Products Approval
      Process Policy.
    • Plan and conduct New Process/Product/Geographies Post Implementation Reviews (PIRs).
    • Establish comprehensive and a continuous training program on various risks that the bank faces so as to embed knowledge of policies and procedures and a robust risk culture across the business.
    • Engage Risk Champions on emerging risks, long outstanding risk issues, and RCSA review needs.
    • Sustain risk momentum through Risk dialogues and reporting within the business units.
    • Develop control standards and control self-assessment to mitigate the identified risks for use by the Business units.

    MINIMUM POSITION REQUIREMENTS.

    • Bachelor's Degree in a business related field from a recognized University.
    • Master's degree in a business related field is an added advantage.
    • Professional risk management certifications. i.e. CISA, CRISC, IRM, FRM, PRM, GARP
    • 6 years’ experience in risk and compliance management in a financial services or banking sector.
    • Excellent communication and project management skills
    • Strong leadership skills with demonstrated competences in stakeholder management. 
    • Sound knowledge of bank operations & prudential risk management regulations

    Method of Application

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