Product Configuration Specialist at KCB Bank Kenya

JOB DESCRIPTION

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
• Analysing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from new business or customer requests 
• Support the Channels mobile banking platform upgrades support and closure of audit issues.
• Work with different stakeholders including Technology, Risk, Customer Experience and Operations team in ensuring DFS product delivery standards are adhered to.
• Support channels systems to ensure system health and resolve customer queries raised.
• Maintain good quality documentation of configuration changes made on the platforms including roles and permissions matrix of the platforms
• Support deployment, configurations and support for all digital channels systems.