Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years Sharia banking experience
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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KEY RESPONSIBILITIES:

• Acquisition of goods and services required by the user departments by selecting the most optimal sourcing approaches, publishing and managing tenders. 
• Negotiations with suppliers to deliver the best value for the Bank on costs and supply terms 
• Mapping the key stakeholders and managing them to guarantee seamless execution of requests. The stakeholders include the Branch Managers, Heads of Departments, Suppliers and regulator
• Performing benchmarking exercise and analysing data on market trends to provide insights for category decision making
• Implementing standards, controls, processes or regulatory determined procedures for the assigned Category 
• Review Suppliers Performance for the assigned Category, data collation and analysis for Service Level Agreements, participate in review meetings.
• Tracking and responding to customer enquiries, complaints and resolution of issues within set service level agreements
• Follow-up and expediting of deliveries with Vendors

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Business Related/Social Sciences/ Supply Chain Management    RQ
• Practising License     Valid Practising License from Kenya Institute of Supplies Management (KISM)    RQ     
• Professional Qualifications    Member of Kenya Institute of Supplies Management (KISM)     RQ
• Member of Chartered Institute of Purchasing and Supply (CIPS) or equivalent    AA          
• Master’s degree    MBA /Business Related     AA     

Experience

• Total Minimum No of Years Experience Required    3
• Purchasing Experience    2    ES
• Customer Service    2    ES
• Commercial Experience (negotiation, market analysis & knowledge)    2    ES
   

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KEY RESPONSIBILITIES: 

• Strategic Demand Planning – preparation of the category procurement plan, executing category plans to meet category objectives.
• Market analysis and insights generation – carry out market analysis for the category assigned.
• End to end management process of the category requests for proposals, quotations and information as per the agreed turnaround timelines.
• Negotiation with suppliers to obtain the best value for the Bank through preparations, communications and strategic engagements. 
• Contract Management – collaborate with the Legal Division, end users and vendors on contract lifecycle management to support the Bank’s goals and mitigate against risks. Manage the process of renewal or termination of contracts on a timely basis. 
• Stakeholder Management – identify all the relevant stakeholders both internally and externally and develop clear communication and engagement channels to manage risks and to successfully deliver on projects in alignment with the Bank’s objectives.  
• Supplier Relationship Management – Manage key relationships of the assigned category, conduct regular supplier performance reviews to drive optimal performance.
• Drive collaboration - Managing team performance to deliver value for the Bank.

Academic & Professional

• Education     Bachelor’s Degree    Business, Social Science or Applied Sciences     RQ
• Professional Qualifications    Member, Kenya Institute of Supplies Management (KISM)    RQ     
• Valid practising license from Kenya Institute of Supplies Management (KISM)    RQ          
• MCIPS or equivalent    AA          
• Postgraduate/master’s degree    Business     AA     

Experience

• Total Minimum No of Years’ Experience Required    6
• Detail    Minimum No of Years    Need Type[1]
• Supply Chain Management Experience    5    ES
• Stakeholder Management    5    ES
• Commercial Experience (negotiation, market analysis & knowledge)    5    ES
• Contracting and Contract Management    5    ES
• People management and Presentation skills    5    ES
• Project management experience -   Relevant to sourcing for construction and power systems projects     3    DE