Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES: 

Technology Resilience & Recovery.

• Mandate the Group-wide Technology BCM and Operational Resilience strategy, ensuring alignment with ISO 22301, global best practices, evolving regional regulatory mandates (e.g., CBK Prudential Guidelines) while integrating modern Cloud-Native resilience patterns, Automated DR Failover Orchestration, and Infrastructure as Code (IaC) for automated recovery. 
• Partner with Group Cybersecurity to design and test specialized "Cyber Recovery Playbooks" (e.g., Ransomware recovery, immutable backups) to defend against and rapidly recover from destructive cyber-attacks. 

DR Failover Simulations Orchestration & Testing. 

• Direct and orchestrate multi-jurisdictional Disaster Recovery (DR) and Cyber Resilience failover simulations for the Group’s Core Banking and Tier-1 applications, rigorously validating strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). 
• Develop technology-related crisis management frameworks and facilitate IT DRP simulation exercises (Tabletop drills) for the Group Technology teams. 

High-Availability (HA) & BIA.

• Challenge Enterprise Architects and system owners on High Availability and redundancy designs; exercise authority to mandate the elimination of Single Points of Failure (SPOFs) across physical data centers and decentralized Multi-Cloud/Containerized architectures.
• Lead Business Impact Analyses (BIA) and IT Threat/Vulnerability assessments to proactively align technology recovery strategies with business demands.

Third-Party Cloud Resilience & Supply Chain Governance.

• Execute resilience audits and risk assessments of critical third-party technology vendors, SaaS/PaaS Cloud Service Providers (CSPs), and FinTech partners to prevent supply chain disruptions and mitigate systemic concentration risks. 

Executive Reporting & Remediation Enforcement 

• Design high-impact Operational Resilience dashboards and present strategic BCM risk profiles and compliance postures to the Group Risk Management Committee and the Board. 
• Mandate and strictly track the closure of critical vulnerabilities, architectural gaps, and lessons learned identified during DR simulation exercises to their logical conclusion. 

 Experience 

• Total Minimum No of Years’ Experience Required 5

Education

• Bachelor’s Degree Computer Science, Information Systems, Information Security or a related IT field
• Master’s Degree Master’s degree in business or IT
• Professional Qualifications Business Continuity / Resilience  CBCP (Certified Business Continuity Professional), AMBCI, MBCI, or ISO 22301 Lead Implementer / Auditor. 
• Technology Governance & Security     CISA, CISM, CISSP, CRISC, or ITIL v4    

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Job Purpose

• The job holder is responsible for executing and driving the bank’s end-to-end digital merchant and partner ecosystem, including hands-on oversight of the mini-apps program. The role actively manages day-to-day relationships with mini-app partners and key merchants, coordinates the development and continuous enhancement of mini-apps and merchant solutions, and ensures smooth technical integration across the bank’s digital channels to deliver a seamless digital experience for merchants and partners.
• The role manages the full merchant and partner lifecycle from acquisition and onboarding to growth and retention, ensuring frictionless payments, simplified transactions, rapid issue resolution, and optimized user journeys. The job holder is also responsible for implementing initiatives that increase platform adoption, engagement, and digital revenue. He/She will deliver new digital experiences and revenue opportunities by executing customer value propositions, targeted growth activities, and high-impact merchant and partner programs.
• Success is measured by the strength of partner relationships, mini-app and merchant performance, increased platform usage, optimized digital experiences, and sustained growth in transactions and digital revenue.

KEY RESPONSIBILITIES: 

• Manage the Merchant & Mini-App Ecosystem: Manage day-to-day operation of the bank’s digital merchant and partner ecosystem, including mini-app partners, ensuring smooth operations, partner support, and continuous growth in platform usage and transactions. 
• Execute Merchant and Partner Acquisition & Onboarding: Carry out onboarding activities for new merchants and partners, ensuring all requirements, documentation, integrations, and setup steps are completed accurately and efficiently.
• Coordinate Mini-App Development & Integration: Coordinate mini-app development and updates, track delivery progress, manage testing and quality checks, and ensure all integrations meet platform and technical standards.
• Deliver Merchant Digital Experience & Product Enhancements: Work closely with product, UX, and engineering teams to implement new features, enhancements, and fixes that improve merchant and mini-app user journeys.
• Manage Merchant & Partner Relationships: Cultivate and maintain strong relationships with new and existing merchants and partners as well as handle day-to-day communication, issue resolution, and operational coordination to support their ongoing needs and ensure strong working relationships.
• Execute Merchant Programs & Growth Activities: Implement merchant programs, promotions, and value propositions in coordination with cross-functional teams to increase the number of mini-apps, drive mini-app adoption and MAU, engagement, and transaction volume across the merchant and partner ecosystem and contribute towards strategy development.
• Monitor Data & Operational Performance: Track merchant and mini-app metrics, analyze traffic and transaction data, identify trends, issues or opportunities, and recommend operational adjustments to enhance the overall digital merchant and partner experience. 
• Collaborate with cross-functional teams: Work closely with other departments and teams to ensure the platform meets security standards and provides seamless, low friction user journeys. 
• Monitor Performance & Communicate Results: Prepare and deliver regular reports on merchant activity, mini-app performance, customer engagement and partner feedback for management and key stakeholders and derive insights for product enhancements. 
• Ensure Compliance and Ethical Standards: Adhere to relevant regulatory policies, and ethical guidelines in the management of all merchant activities and mini-apps operations and lifestyle programs.

Daily Responsibilties

• Collaborate with internal teams to define technical and commercial requirements for new merchant, partner, and mini-app features, ensuring solutions are delivered effectively and enhance customer engagement.
• Drive mini-app and merchant feature adoption by using data insights, user feedback, and continuous experimentation to implement improvements and resolve performance gaps.
• Act as the internal advocate for the merchant journey, ensuring mini-app submissions, onboarding processes, and solution management are intuitive, efficient, and aligned with merchant needs.
• Coordinate with merchants, technical partners, platform teams, and payment providers to support seamless deployment, perform quality checks, and ensure all integrations meet technical and operational standards.
• Monitor daily transactional performance across merchants and partners, quickly identifying issues and working with support and technology teams to resolve platform or merchant-related problems.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor's degree from a recognized university.  
• Member of a relevant professional body e.g. CIM / Product Management / Project management is an added advantage.
• Master’s degree in Business Administration (MBA) / Marketing / Any Related Field is an added advantage. 
• At least 5 years’ work experience in the same or related role, with at least:
• 5 years’ work experience in developing digital financial platforms e.g. financial services, banking, payments & investment platforms. 
• 4 years’ work experience in merchant/partner management. 
• 3 years’ work experience in engagement, retention and churn reduction
• 5 years work experience in driving revenue growth and commercial acumen
• 2 years’ work experience in Go-To-Market strategies 
• 3 years work experience in customer service and value management 
• 3 years work experience in data analytics and business intelligence is desirable. 
• 3 years experience in service design, user experience and customer journeys optimization
• 2 years experience in digital marketing / product management

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Key Responsibilities:

• Develop and execute funding and investment strategies for the mortgage portfolio, including REITs, bonds, blended finance, tenant purchase schemes, security-based lending structures, and other innovative financing models.
• Lead capital raising initiatives and establish strategic funding partnerships to support sustainable growth of the mortgage business.
• Drive the development and implementation of affordable housing financing and delivery solutions across public and private sector developments.
• Structure, evaluate, and monitor real estate investments and development projects, ensuring commercial viability and effective risk management.
• Manage a portfolio of projects, providing leadership in project planning, execution, monitoring, reporting, and stakeholder management.
• Monitor housing market trends, policy developments, and emerging opportunities to inform business strategy and investment decisions.
• Provide leadership to multidisciplinary technical teams responsible for project management, valuation, construction, and real estate advisory services.
• Develop and implement policies, frameworks, and risk management strategies that support housing and property-related investments.
• Build and maintain strategic relationships with government agencies, county governments, investors, development partners, and other key stakeholders within the housing ecosystem.
• Provide expert advice and strategic insights to senior management on housing development, real estate investment, funding strategies, and market opportunities.

Qualifications & Experience

Education & Professional Qualifications

• Bachelor’s degree in architecture, Quantity Surveying, Building Economics, Construction Management, or a related field from a recognized university.
• Professional certification in Project Management, Real Estate Finance, Sustainability/Green Finance, Fundraising, Capital Raising, or a related discipline.
• Master’s Degree (MBA, MSc, MA, or equivalent) will be an added advantage.

Experience

• Minimum of 8 years’ relevant experience, including at least 5 years in affordable housing, real estate development, project management, housing finance, investment management, or a related field.
• Proven experience in capital raising, transaction structuring, real estate funding, or development finance.
• Demonstrated success in portfolio management, business development, and leading multidisciplinary teams.
• Strong understanding of affordable housing programmes, housing finance, real estate markets, and relevant regulatory frameworks.
• Demonstrated knowledge of the Kenyan housing sector, including market, economic, social, and demographic trends.
• Excellent analytical, stakeholder management, communication, and strategic leadership skills.

Key Competencies

• Strategic and commercial mindset.
• Strong leadership and people management capability.
• Excellent project and portfolio management skills.
• Innovative problem-solving and solution design.
• Strong financial, investment, and analytical capability.
• Ability to build and manage high-level partnerships and stakeholder relationships.
• Results-oriented with high levels of integrity and professionalism.