Vacancies at KCB Bank Kenya

Main Duties & Responsibilities 

• Source, expand and retain existing client relationships so as to increase market share and profitability.
• Ensure financial and business growth targets assigned are achieved.
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Responsible for managing existing portfolio of clients through continuous reviews and identification of client needs.
• Provide service to customers with regard to account information, and queries raised.
• Facilitate problem resolution with specialized units.
• Contract review and negotiation with current and potential clients.
• Source and prepare tenders / presentations for potential business opportunities.
• Ensures all client KYC/AML documentation is up to date.
• Identify and manage the risks associated with custody services business. 
• Provide a service focused, knowledgeable and experienced point of contact for new and existing clients.
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
• Work closely with the Client investment committees and Fund secretaries so as to bolster good working relationship.
• Ensure that all Custody Reports are submitted to clients as per SLA timelines. 
• Responsibility for resolution of audit matters for custody services clients. 
• Ensure billing and collection of revenue for custody services rendered
• Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Experience and Education

• University Degree from a recognized institution.
• Capital Markets Program Certification, at least CISI -1
• Five (5) years’ banking experience in the financial/banking sector, three (3) of which should be in Relationship Management in Investment/Custodial Services.
• Excellent banking operations skills 
• Excellent problem-solving skills.
• Excellent emotional intelligence skills 
• Strong persuasion, management, and communication skills
• Strong organizational skills 
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions

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KEY RESPONSIBILITIES

• To execute on the Corporate Coast Region Business strategy in line with the overall Corporate Banking Strategy in order to optimize both customer experience and profitability for the bank and the business.
• To grow and retain a high portfolio of high value Corporate Banking relationships by performing proactive and value-adding portfolio management.
• Drive sustainable growth through the delivery of innovative and customized financial solutions to meet identified customer needs.
• To build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions and revenue growth for the Coast Region portfolio.
• Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank (Ecosystem Leads, Retail Banking, Treasury and Digital Financial Services) 
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Maintain a detailed and current understanding of the key economic drivers in the Coast Region including emerging opportunities and risks to ensure that that opportunities are realized, and the risks are mitigated and proactively managed.
• Facilitate timely submission of quality credit proposals in conformity with the Credit Policy and in conjunction with Sector Heads
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Prepare and maintain a detailed Account Plan for each client to facilitate execution of developed client strategies

REQUIREMENTS:

The desirable candidate for the role will meet the following requirements, skills and competencies:

• University Degree from a recognized institution. 
• Professional qualifications (CPA, ACCA and AKIB) will be an added advantage.
• A minimum of seven (6) years’ experience in Financial Services/Banking sector, four (4) of which should be in Relationship Management.
• Good Knowledge of the Corporate Banking Business in the Coast Region will be an added advantage.
• Good understanding and awareness of the business operating environment including economic and regulatory environment
• Excellent understanding of Credit Policy and Financial Analysis
• Knowledge of Corporate Banking Products and Solutions including Trade, Cash Management, Asset Finance and Investor Services.
• Good analytical capabilities, presentation skills and strong organizational skills with ability to handle pressure and tight deadlines
• Strong and demonstrable track record in networking, sales, marketing and stakeholder management (internally and externally)
• Team player with good interpersonal skills

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MAIN DUTIES AND RESPONSIBILITIES

• To develop and lead the implementation of the Infrastructure & Energy Sector strategy in line with overall Corporate Banking Strategy
• Deliver on Sector Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Oversee the execution of client deals in line with the developed strategic client plans.
• Ensure strong cross-selling and development of ecosystem banking of existing and new products to existing and new clients.
• Develop and align detailed client marketing plans and drive the client’s pricing and ROE (including relevant drivers e.g. risk grade and industry outlook). Ensure overall client profitability.
• To conduct ongoing review of client base for potential high-risk clients.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Spearhead the implementation of client strategic plans.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Lead, Develop and Direct the relationship management team to deliver the department’s financial and non-financial performance targets.
• Responsible for the recruitment, development and retention of relevant skills and resources in order to meet the business needs.
• Responsible for performance management of relationship management team – Monitor and Manage the performance and development of staff within relationship management team. This includes regular one-on-one feedback sessions, coaching, conducting mid-year and final performance appraisals, as well as moderation.

JOB REQUIREMENTS

• University Degree from a recognized institution. 
• Master’s degree in finance or Business-Related Field will be an added advantage
• 8 years’ experience (in well-established organization) in Banking/Financial institutions with at least 6 years in senior management positions relevant to the Infrastructure & Energy sectors in Corporate Banking.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Demonstrable cross-cultural, people and relationship management skills, team motivation and leadership competence.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Effective communication and interpersonal skills.

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Main Duties & Responsibilities

• Serve as the primary point of contact for trust clients, beneficiaries, and related stakeholders, providing expert advisory support on trust structures and fiduciary services.
• Build, maintain, and strengthen relationships with settlors, beneficiaries, and advisers to effectively meet client needs and fulfill trust purposes.
• Own the full client lifecycle, from onboarding to ongoing portfolio reviews, ensuring high levels of client satisfaction and retention.
• Drive financial performance and growth of the trust portfolio, including revenue generation, billing, and collections. 
• Ensure timely execution of trustee duties, including distributions, reporting, and accurate record-keeping in accordance with trust deeds, governing documents, and fiduciary obligations.
• Maintain up-to-date client and beneficiary information to support prudent fiduciary decision-making.
• Ensure all trusts are administered in compliance with applicable laws, regulations, and KCB policies and procedures.
• Conduct regular compliance, KYC, and AML reviews, and ensure timely resolution of any identified issues.
• Manage and mitigate risks associated with trust services and ensure audit readiness at all times.
• Support internal and external audits and ensure timely resolution of audit findings.
• Identify and pursue new business opportunities in collaboration with internal teams (Retail and Corporate Banking).
• Prepare periodic portfolio reports, client updates, and management reports.
• Facilitate trust meetings, including preparing documentation and ensuring effective communication with all stakeholders.
• Attend client meetings and deliver presentations as required.
• Maintain high ethical standards, integrity, and professionalism in all dealings.
• Support team development, including mentoring, motivation, and self-development.
• Perform any other duties as may be assigned. 

Essential: 

• University Degree in Law, Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution. 
• CISI (Wealth Management) or CIFA certification  
• Strong understanding of trust services, wealth management, private banking, fiduciary services and regulatory frameworks

Work experience & Skills:

• Five (5) years’ experience in trust administration, private banking, or wealth management  
• Five (5) years’ experience in client relationship management and business development.
• Five (5) years’ experience dealing with investment, pension and insurance products within the Kenyan market. 
• Knowledge of trust law, succession planning, fiduciary responsibilities, and regulatory frameworks (RBA, CMA, IRA, Trustees Act).
• Strong persuasion, management, and communication skills
• High level of professionalism, integrity and fiduciary responsibility.
• Excellent stakeholder management skills 
• Strong risk management skills and problem-solving skills