Vacancies at Marriott

JOB SUMMARY

Specializes in performance development and learning delivery of brand and service-related topics to support the hotel’s human capital development strategy. Plans and executes key learning delivery and leadership development activities.  Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors and leaders.  Is the subject matter expert on brand and leadership development tools and resources, educating all leaders in their resources and assisting in their development as requested/appropriate.  

Monitors compliance of all required training, including training programs for new hires, brand training initiatives, brand related learning audits/checks and working directly with DHR as well as Heads of Departments to drive compliance for all required training. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.    

CANDIDATE PROFILE 

Education and Experience

• 4-year degree from an accredited university in Human Resources, Business Administration, or related major.
• Prior work experience in hotel-based Training, Generalist role or Human Resources Manager role.
• Brand Trainer Certified (Marriott) or an equivalent in adult learning/platform skills certification (external).
• Multi-lingual experience an added advantage.

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JOB SUMMARY

Assists the Learning & Development Manager with identifying and addressing employee and organizational development needs.  The position will assist in ensuring effective training is in place to enable the achievement of desired business results.  Training programs focus on a variety of topics, including company core values, product knowledge, company philosophy, customer service and leadership skills.  Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs.  Supports the Quality & Learning Manager in monitoring and evaluating the effectiveness of training to ensure a return on investment.

PREFERRED QUALIFICATIONS

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
• Certified Trainer or equivalent
• Similar experience preferably in the hospitality industry
• Able to administer tests, carry out needs assessment analyses and relay results