Job Purpose Statement
The Head of Digital Lending position is focused on driving the growth and commercial success of LOOP’s financial ecosystem. The role is responsible for developing and executing strategies that align market opportunities with LOOP’s platform vision, including embedded Financial Infrastructure and Marketplace models. This includes managing and expanding partnerships with financial institutions and stakeholders, overseeing credit and savings business lines and leading a team of growth managers. The role entails designing and implementing commercial strategies, identifying investment-grade opportunities, and driving customer acquisition, revenue growth, and profitability. Additionally, the role ensures regulatory compliance, operational excellence, and team development within the Grow ecosystem.
Key Accountabilities (Duties and Responsibilities)
Strategy & Financial (30%)
- Drive revenue growth by targeting new markets and customer segments.
- Improve gross margins through cost control, pricing optimization, and efficiency.
- Maximize customer lifetime value via retention and expansion initiatives.
- Track ROI on commercial investments across sales, marketing, and partnerships.
- Expand market share through strategic market entry and growth execution.
Internal Business Processes (30%)
- Streamline sales and marketing to enhance customer targeting and acquisition.
- Implement risk management policies to identify and mitigate risks, ensuring compliance.
- Promote cross-functional collaboration to align operations with commercial goals.
- Define and monitor performance metrics, adjusting strategies to meet targets.
Customer (20%)
- Identify and acquire new customer segments with tailored strategies.
- Enhance retention through customer-focused programs and experiences.
- Monitor and act on customer feedback to ensure satisfaction.
Learning & Growth (20%)
- Promote continuous learning to stay current with industry trends.
Job Specifications
Academic:
- A Bachelor’s degree in Computer Science or Business or related fields.
- MBA or a Master’s degree in a business field is desirable.
Work Experience:
- At least ten (10) years' work experience, five (5) of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development initiatives.
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Job Purpose Statement
The Senior Product Manager charts the future direction of the Digital products suite as well as support execution against that long-term strategy to increase our impact. This includes building core product experiences for our customers, as well as product experiences that are critical to our business.
The Senior Product Manager is highly analytical and uses first principles thinking in understanding a new domain. They will not only work alongside developers handling unique challenges for each customer in our pipeline, but also play a critical role in the continuous discovery feedback loop providing insights of opportunities for product and service enhancements. They are passionate about working backwards from direct customer engagement and combine financial industry research and knowledge with our technical expertise to develop leading product strategies.
You’ll love this job if you are excited about building a world-class digital experience, partnering with key stakeholders across the enterprise to prioritize digital experiences that align and add value to the business objectives. You’ll fit in if you are excited about reducing customer pain points and sharing strong thought leadership, best practices and innovative thinking with your peers.
Key Accountabilities (Duties and Responsibilities)
Product Acceleration (15%)
- Take full ownership of your product's performance by optimizing for customer needs—speed, convenience, and access—while managing operational costs and implementation efficiency. Use data and insights to continuously evaluate your product’s alignment with business goals, adjusting where needed by balancing risks, costs, and benefits.
- Be relentless in analyzing customer feedback, research, and data to generate strong product proposals and influence stakeholders. Define clear success metrics and track them consistently to guide data-driven decisions. Break down complex problems, ask critical questions, and use structured thinking to unlock progress and chart a clear path forward.
Product Strategy (30%)
- Deeply understand and evolve the product vision based on user insights. Maintain and refine a prioritized roadmap supported by clear business cases and product requirements. Focus on solving high-impact user needs, building for the future, and delivering quickly.
- Collaborate with senior leadership to craft a bold, clear product direction that supports business growth. Stay attuned to competitive dynamics and emerging trends to spot opportunities. Design a product strategy that includes core, adjacent, and disruptive innovation, while coordinating efforts across teams to manage the full product lifecycle.
- Be the connector in cross-functional environments, facilitating alignment and driving informed decisions. Maintain a working knowledge of your product’s technical and operational components to make sound, pragmatic choices. Clearly define and communicate requirements to engineering and design teams.
Customer (30%)
- Identify areas where your product can make the greatest impact. Assess opportunities based on customer value and business outcomes, and implement winning strategies efficiently. Develop commercial models that grow revenue, reduce costs, and enhance the product experience.
- Gain deep understanding of your market ecosystem, including competitors and user needs. Partner closely with Go-to-Market and Services teams to maximize both customer value and business success.
People (25%)
- Inspire your team by recognizing individual strengths and fostering resilience. Promote positive team dynamics that continuously drive performance. Create an environment of trust through effective communication across squads and stakeholders.
- Shape and lead initiatives around recruitment, learning, performance management, and culture to attract and retain top talent within the product organization.
Job Specifications
Academic and Professional Certifications:
At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience. MBA or a Master’s degree in a business field is desirable.
Professional
Product and Ecosystem Design, Project Management, Marketing and Service oriented certifications desirable.
Desired Experience
- At least 10 years’ work experience, 5 of which should have been in a senior management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.
- Familiarity with the latest technologies and trends in the industry and the ability to work closely with engineers to ensure the feasibility and technical soundness of product ideas
- Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
- Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
- Have strong technical competence, with experience and track record of success in building high-velocity, low-latency, high-availability services with beautiful API design
- Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
Ability to influence multiple stakeholders without direct authority.
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Job Purpose Statement
The UX/UI Designer at LOOP DFS is responsible for creating intuitive user interactions and visually appealing interfaces for mobile and web applications to ensure a seamless user experience.
The role requires collaborating with product managers, user researchers and software developers to define and implement innovative solutions for product direction, visuals and experience. Using UX/UI design principles, the designer will be responsible for conceptualizing original ideas that bring simplicity to complex user interactions ensuring ease of use, executing all visual design stages from concept to final hand-off to software developers.
Key Accountabilities (Duties and Responsibilities)
UI Design 60%
- Design all the screens that make up a digital user interface that users will interact with, including layouts – visual patterns and hierarchies that make for an intuitive user experience, for web and mobile applications
- Design the UI elements featured on the screens such as buttons, icons, sliders, forms, scrollbars and other custom features
- Using comprehensive understanding of colour theory, colour harmony, iconography, typography theory and typesetting in designing the interactivity of each UI element
- Establishing and maintaining a UI style guide (design system) to be used throughout the application, ensuring consistency and familiarity for the user
- Collaborating with software developers on solutions and design handovers.
Prototyping 30%
- Showcase visual designs in action to demonstrate suitable user interaction and make design improvements through prototyping
- Develop Low fidelity wireframe, clickable prototypes and high-fidelity prototypes of the target application to effectively communicate interaction and design ideas before development
- Conduct user research and analysis to understand how users might expect the product to look and behave based on their experience with similar products
- Establish and promote design guidelines, best practices and standards
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders
- Handing designs off to developers
Learning & Growth 10%
- Increase knowledge base, keep up with the emerging trends and best practice in UX Design field, and conduct knowledge sharing sessions.
Job Specifications
Academic
- BSc. in Human-Computer Interaction, Interaction Design or related
Professional
- Certification in UX/UI Design
Desired work experience
- Proven UI experience
- Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
- Excellent visual design skills with sensitivity to user-system interaction
- Solid knowledge and experience of Figma, Adobe XD, InVision
- Understanding of typography, colour, layout and motion design principles
- Knowledge and experience of user experience design principles - heuristics principles, the latest UI trends, techniques, and technologies
- Domain knowledge of Android, iOS and web software development platforms
- Knowledge and understanding of information architecture
- Knowledge and understanding of responsive design
- Knowledge and understanding of how to design for inclusivity and accessibility
- Experience working in Agile/Scrum, SDLC development process
- 2-3 years of relevant professional experience
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