Head of Digital Lending, Telcos at NCBA Group

Job Purpose Statement

The Head of Digital Lending position is focused on driving the growth and commercial success of LOOP’s financial ecosystem. The role is responsible for developing and executing strategies that align market opportunities with LOOP’s platform vision, including embedded Financial Infrastructure and Marketplace models. This includes managing and expanding partnerships with financial institutions and stakeholders, overseeing credit and savings business lines and leading a team of growth managers. The role entails designing and implementing commercial strategies, identifying investment-grade opportunities, and driving customer acquisition, revenue growth, and profitability. Additionally, the role ensures regulatory compliance, operational excellence, and team development within the Grow ecosystem.

Key Accountabilities (Duties and Responsibilities)

Strategy & Financial (30%)

• Drive revenue growth by targeting new markets and customer segments.
• Improve gross margins through cost control, pricing optimization, and efficiency.
• Maximize customer lifetime value via retention and expansion initiatives.
• Track ROI on commercial investments across sales, marketing, and partnerships.
• Expand market share through strategic market entry and growth execution.

Internal Business Processes (30%)

• Streamline sales and marketing to enhance customer targeting and acquisition.
• Implement risk management policies to identify and mitigate risks, ensuring compliance.
• Promote cross-functional collaboration to align operations with commercial goals.
• Define and monitor performance metrics, adjusting strategies to meet targets.

Customer (20%)

• Identify and acquire new customer segments with tailored strategies.
• Enhance retention through customer-focused programs and experiences.
• Monitor and act on customer feedback to ensure satisfaction.

Learning & Growth (20%)

• Promote continuous learning to stay current with industry trends.

Job Specifications

Academic:

• A Bachelor’s degree in Computer Science or Business or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least ten (10) years' work experience, five (5) of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development initiatives.