Vacancies at Peach Payments

Your Mission

• Collaboratively lead the pods to be the best version of themselves.
• You see your pods’ health and output as your primary focus
• You own the delivery of product commitments and are always looking to improve productivity

Role expectations: 

Technical Standard Accountability

• Accountable for the technical standard and direction of the team and for the successful delivery of technology objectives (OKRs) and key performance indicators (KPIs).
• Collaborate with the Tech Lead to uphold high technical standards, guiding architectural decisions, and ensuring alignment with the organization's goals and engineering strategy.
• Articulate the rationale behind technical decisions and maintain a detailed understanding of the team's prioritized technical work. 
• Advocate for the prioritization of technical debt in collaboration with the Product Manager to ensure system robustness and longevity.
• Provide support for maintaining and attending to the team's technical roadmap.

Merchant & Stakeholder Management

• Serve as the lead technical advisor for merchants, assessing their technical requirements and landscape, thus guiding the sales team by strategically aligning Peach's technical solutions with customer needs.
• Lead technical discussions with stakeholders, partners, and merchants, serving as the primary technical point of contact during incidents and support queries.
• Develop and deliver training to up-skill Application Engineers, enabling them to handle more complex and technical support queries for the pods.
• Promote transparency and continuous improvement by ensuring the visibility of the team's technical KPIs to stakeholders and leadership.

Hands on Support

• Engage directly in the software development lifecycle by reviewing pull requests and guiding the deployment process in collaboration with the Tech Lead.
• Lead and engage in sprint ceremonies such as planning and refinement sessions by providing technical guidance on complex tasks and informed input on ticket estimations.
• Provide support to the Product Manager for better roadmap planning by providing technical insight, estimations and by running Technical Discovery on new tasks.
• Facilitate the decomposition of high-level ideas into actionable, high-value deliverables.
• Support the Tech Lead in mentoring and upskilling less-senior engineers, contributing to their technical development.
• Identify and mitigate risks that may impact delivery, quality and performance and develop associated contingency plans. 
• Stay current with industry trends and best practices to drive relevant innovation within the team.
• Capable of stepping into the Tech Lead role when necessary.

Own the process

• Ensure work across the pod is balanced and reasonable.
• Promote transparency and continuous improvement by ensuring the visibility of the team's velocity and predictability to stakeholders and leadership.
• Own people management responsibilities: performance management, hiring, conflict resolution, providing feedback, mentoring, career mapping and coaching.
• Ensure the pod is adequately staffed for long-term health.
• Develop and maintain a succession plan for key roles within the pod to ensure continuity and resilience.
• Propose and facilitate internal mobility.

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How you'll add value to this team

• Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
• Understand user requirements and communicate how we can solve their business and technical challenge
• Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
• Spend time interacting with users by email, phone and Zoom/similar
• Optimise our internal and external documentation and processes surrounding a host of products
• Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants

What we'd like you to have:

• An understanding of technical systems and the ability to translate that knowledge to support merchants
• Background/experience working with various switches such as, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc.
• A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
• The ability to self organize and initiative to identify opportunities for improvement
• Previous payments experience is a plus
• The ability to foster strong relationships with internal and external stakeholders
• Strong business writing and spoken English
• An understanding of multiple programming languages, such as Python or JavaScript
• Valid work authorisation to work in your country of residence