Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
Understand user requirements and communicate how we can solve their business and technical challenge
Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
Spend time interacting with users by email, phone and Zoom/similar
Optimise our internal and external documentation and processes surrounding a host of products
Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants
What we'd like you to have:
An understanding of technical systems and the ability to translate that knowledge to support merchants
Background/experience working with various switches such as, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc.
A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
The ability to self organize and initiative to identify opportunities for improvement
Previous payments experience is a plus
The ability to foster strong relationships with internal and external stakeholders
Strong business writing and spoken English
An understanding of multiple programming languages, such as Python or JavaScript
Valid work authorisation to work in your country of residence
Gmail
Yahoomail