Technical Engineering Manager at Peach Payments

Your Mission

• Collaboratively lead the pods to be the best version of themselves.
• You see your pods’ health and output as your primary focus
• You own the delivery of product commitments and are always looking to improve productivity

Role expectations: 

Technical Standard Accountability

• Accountable for the technical standard and direction of the team and for the successful delivery of technology objectives (OKRs) and key performance indicators (KPIs).
• Collaborate with the Tech Lead to uphold high technical standards, guiding architectural decisions, and ensuring alignment with the organization's goals and engineering strategy.
• Articulate the rationale behind technical decisions and maintain a detailed understanding of the team's prioritized technical work. 
• Advocate for the prioritization of technical debt in collaboration with the Product Manager to ensure system robustness and longevity.
• Provide support for maintaining and attending to the team's technical roadmap.

Merchant & Stakeholder Management

• Serve as the lead technical advisor for merchants, assessing their technical requirements and landscape, thus guiding the sales team by strategically aligning Peach's technical solutions with customer needs.
• Lead technical discussions with stakeholders, partners, and merchants, serving as the primary technical point of contact during incidents and support queries.
• Develop and deliver training to up-skill Application Engineers, enabling them to handle more complex and technical support queries for the pods.
• Promote transparency and continuous improvement by ensuring the visibility of the team's technical KPIs to stakeholders and leadership.

Hands on Support

• Engage directly in the software development lifecycle by reviewing pull requests and guiding the deployment process in collaboration with the Tech Lead.
• Lead and engage in sprint ceremonies such as planning and refinement sessions by providing technical guidance on complex tasks and informed input on ticket estimations.
• Provide support to the Product Manager for better roadmap planning by providing technical insight, estimations and by running Technical Discovery on new tasks.
• Facilitate the decomposition of high-level ideas into actionable, high-value deliverables.
• Support the Tech Lead in mentoring and upskilling less-senior engineers, contributing to their technical development.
• Identify and mitigate risks that may impact delivery, quality and performance and develop associated contingency plans. 
• Stay current with industry trends and best practices to drive relevant innovation within the team.
• Capable of stepping into the Tech Lead role when necessary.

Own the process

• Ensure work across the pod is balanced and reasonable.
• Promote transparency and continuous improvement by ensuring the visibility of the team's velocity and predictability to stakeholders and leadership.
• Own people management responsibilities: performance management, hiring, conflict resolution, providing feedback, mentoring, career mapping and coaching.
• Ensure the pod is adequately staffed for long-term health.
• Develop and maintain a succession plan for key roles within the pod to ensure continuity and resilience.
• Propose and facilitate internal mobility.