Vacancies at Q-Sourcing Servtec Group

An administrative assist serves as the first point of contact for an organization while providing essential administrative support to ensure smooth daily operations. The role also includes coordinating schedules, managing appointments, and supporting meetings through preparation of documents, booking venues, and taking minutes where required. Overall, the candidate should be highly competent administrator with strong organizational skills, excellent communication and persuasion abilities, and the capacity to manage multiple priorities across administrative, sales, and marketing functions.

Office Administration

• Manage day-to-day office operations to ensure efficiency and smooth workflow
• Maintain office supplies inventory and coordinate procurement
• Monitoring office supplies, coordinating procurement, coordinate travel arrangements and logistics for staff and visitors

Communication & Correspondence

• Handle incoming calls, emails, and correspondence in a professional manner
• Draft, proofread, and distribute internal and external communications
• Act as a liaison between departments, clients, and external stakeholders

Scheduling & Coordination

• Manage calendars, appointments, and meeting schedules for management
• Coordinate meetings, including booking venues, preparing agendas, and taking minutes
• Arrange travel logistics (flights, accommodation, transport)

Document Management

• Prepare reports, presentations, and administrative documents
• Maintain accurate records and databases
• Ensure confidentiality and proper handling of sensitive information

Social Media & Digital Content Support

• Conduct basic market or industry research to support content development
• Create and schedule basic content for company social media platforms
• Provide input for blogs, articles, or website updates where required
• Monitor engagement and provide basic performance feedback (likes, reach, inquiries)

 Support to Management

• Provide administrative support to senior staff and management teams
• Assist in preparing reports and performance data
• Follow up on action points and deadlines

Client & Visitor Management

• Receive and attend to visitors in a professional manner
• Support client onboarding documentation and coordination
• Ensure a positive front-office experience

Compliance & Record Keeping

• Ensure adherence to company policies and administrative procedures
• Support audit processes by maintaining accurate documentation
• Assist in compliance-related administrative tasks

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree/ Diploma in Business Administration & Management, Quality Management, Public relations, Marketing or related field.
• Proficiency in MS Office and quality management software/tools, process mapping and workflow analysis
• Experience in implementing or maintaining a QMS.
• Experience in conducting audits and handling compliance processes is an added advantage.
• Strong understanding of risk management and mitigation practices
• Strong written and verbal communication skills.
• Team oriented, highly motivated, energetic, innovative and enthusiastic.
• A person of Integrity

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Roles and responsibilities

• Legal Advisory & Compliance Oversight    
• Interpret and apply legal frameworks relevant to employment, operations, and regulatory requirements across different jurisdictions.
• Monitor legal and regulatory developments and advise management on changes impacting the business.
• Ensure group-wide legal compliance with applicable laws, including labor, tax, corporate governance, and data protection laws.
• Contract Management & Negotiations    
• Draft, review, and negotiate a wide range of service contracts, vendor agreements, and employment contracts.
• Standardize contract templates and enforce contract approval and risk mitigation processes across business units.
• Implement systems to track key contract milestones, obligations, and renewal timelines.
• Litigation & Dispute Management    
• Manage, coordinate, and oversee all active litigation and dispute matters involving the company.
• Lead strategy and interface with external counsel to safeguard Q-Sourcing’s interests.
• Actively work to reduce exposure to litigation through preventive legal advice and staff training.
• Governance, Policy & Risk Integration    
• Develop and update legal policies and procedures aligned with corporate governance and compliance objectives.
• Collaborate with Risk, HR, and Finance departments to align legal practices with broader business objectives.
• Support internal audit, risk management, and compliance monitoring initiatives.
• Management of External Legal Service Providers    
• Select, evaluate, and manage relationships with external legal counsel across all jurisdictions.
• Ensure cost-effective and high-quality legal services from all outsourced providers.
• Maintain a database of legal service providers, contracts, and performance reviews.

Requirements

Education & Qualifications:

• Bachelor of Law (LLB) from a recognized institution; a Master’s degree in Law or Business is an added advantage.
• Admission to the Bar in at least one operating country; multi-jurisdictional qualification is a strong plus.

Experience:

• Minimum of 8–10 years’ post-qualification experience, with at least 5 years in a leadership role.
• Proven experience advising on employment law, commercial contracts, and regulatory compliance across Africa.
• Strong background in managing legal matters within a service-based or outsourcing environment is highly desirable.
• Experience working with external counsel and managing legal vendors.

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KEY ROLES AND RESPONSIBILITIES

• Consolidate, track, and report on staff annual leave with assistance from business units/line managers.
• Ensure the proper and timely filing and retrieval of all HR-related documents.
• Support the HR & Administration Manager with new staff onboarding, including induction and orientation.
• Foster a positive employee relations environment by addressing grievances, conducting investigations, and providing guidance on conflict resolution to maintain a harmonious work environment.
• Implement disciplinary procedures in accordance with employment and company policy.
• Coordinate with project administrators to ensure medical cover through insurance or on-site services for all staff and outsourced clients, in accordance with service level agreements.
• Requisition staff IDs as approved by the HR Manager.
• Prepare and share monthly HR analysis reports with the HR Manager.
• Ensure legal compliance, including maintaining a legal dashboard and meeting statutory requirements.
• Assess training needs and coordinate learning and development initiatives in collaboration with respective line managers, ensuring effective communication for implementation.
• Design and implement a comprehensive training and development program to enhance employee skills and competencies, aligning with organizational goals and individual career development plans.

QUALIFICATIONS AND EXPERIENCE:

• Degree-level education in Human Resource Management.
• Postgraduate Diploma in HR would be of added advantage.
• At Least 3 years of generalist Human Resources Experience.
• HR professional membership is desired
• Consultancy industry and business awareness
• Excellent planning & Organisation skills.
• Knowledge of payroll management, basic accounting  and proficiency in Excel is desired
• Excellent interpersonal skills.

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The Sales Growth Executive is responsible for defining and driving QSSK’s growth strategy with a focus on revenue generation, market expansion, and business development. The SGE will work closely with the Sales Growth Manager and other executive leaders to identify and capture new opportunities, build a resilient sales pipeline, forge strategic partnerships, and expand QSS market share in Kenya.

Core Responsibilities

Growth Strategy and Market Expansion

• Strategic Planning: Develop and execute a robust growth strategy that aligns with QSSG’s mission and vision, driving sustainable revenue growth
• Market Penetration: Identify and prioritize new market opportunities, establishing and executing market/ sector entry strategies that enhance QSSK’s competitive positioning.
• Revenue Optimization: Lead initiatives to maximize revenue streams, diversify service offerings, and expand the customer base across target regions.

Business Development and Sales Leadership

• Pipeline Development: Build and oversee a high-quality sales pipeline to drive continuous business growth and ensure the achievement of revenue targets.
• Client Acquisition and Retention: Design and implement client acquisition and retention strategies to enhance customer lifetime value and satisfaction.
• Partnership Management: Establish and manage high-impact partnerships with government entities, multinational corporations, and regional partners to support business development and market expansion

Data-Driven Growth and Market Insights

• Market Intelligence: Leverage data analytics and market research to gather insights on customer needs, competitive landscapes, and emerging trends, adjusting growth strategies accordingly.
• Performance Metrics: Establish and track agreed key performance indicators (KPIs) to monitor the effectiveness of growth initiatives, ensuring alignment with revenue and Kenyan market share goals.
• Customer Segmentation: Use advanced segmentation to target priority customer groups, optimizing marketing and sales efforts for maximum impact.

Cross-Functional Collaboration

• Marketing Alignment: Partner with the Marketing Officer (MO) to ensure alignment between growth and marketing strategies, achieving consistency in brand messaging and effective customer acquisition.
• Product Innovation: Collaborate with the Technology Officer (TO), Customer Officer (CO) and People Officer (PO) to introduce new services and solutions tailored to Kenyan market demands, staying competitive and relevant.
• Financial Integration: Work with the FO to establish financial models and forecasts that support sustainable growth and efficient resource allocation.