Vacancies at The Social Health Authority (SHA)

QUALIFICATIONS

• Fifteen (15) years cumulative experience, three (3) of which should have been at the level of assistant director or in a comparable position in the public or private sector.
• Bachelor’s degree in any of the following disciplines: - Human Resource Management or equivalent qualifications from a recognized institution.
• Master’s degree in any of the following disciplines: - Human Resource Management, Administration, Business Administration, qualifications or equivalent qualification from recognized institution.
• Postgraduate/Higher Diploma in Human Resource or Certified Human Resource Practitioners or Equivalent qualifications;
• Member of a professional body in good standing;
• Management course lasting not less than four (4) weeks at a recognized institution.
• Demonstrate a clear understanding of the SHI Act, 2023, and other laws relevant to SHA operations.
• Fulfil the requirements of Chapter Six of the Constitution of Kenya.

Key Competencies and Skills

• Ability to think strategically and innovatively
• Proven intellectual leadership in managing people and financial resources
• Excellent interpersonal, management and communication skills
• Excellent organizational skills and highly confident
• Computer literacy and familiarity with standard office computer applications
• Ability to mobilize resources
• Negotiation skills

Responsibilities:

• Provide professional leadership in the development and implementation of human resources plans and budgets, outlining activities to be undertaken, resource requirements, key performance measures and indicators as well as expected outcomes
• Conduct workforce analysis, determine optimum staff requirements and design organizational structure that maximizes synergies across functions to support the implementation of the SHA strategic plan
• Analyze organizational structures, business processes and workplace relationships in order to eliminate hierarchical layers and strengthen opportunities for increased collaboration through flexible work teams
• Conduct job analysis in order to develop Job Specifications and competency profiles to facilitate human capital planning, staff recruitment and selection, performance management, training and development, job evaluation and pay structure design as well as career planning
• Coordinate the recruitment and selection process in order to ensure that SHA has a critical mass of qualified human resources with the required competencies necessary for implementation of departments strategic management plans
• Develop and coordinate the implementation of staff induction and on the job orientation programmes aimed at providing new staff with relevant information about the technical and social aspects of their work
• Assess training needs analysis and baseline attitude surveys in order to design and implement relevant training programmes aimed at building capacity by equipping staff with the necessary knowledge, skills and behavior characteristics in line with the strategic plan
• Coordinate the implementation of the performance management system and ensure that individual and team performance is continuously monitored and measured against realistic but challenging targets aligned to the strategic direction by clearly defining performance measures and indicators, expected timeframe as well as resource requirements.
• Oversee the implementation of an effective human resource management information system for monitoring, tracking and evaluating employee activities including staff training, performance management, medical, pension and welfare programmes
• Oversee proper maintenance, storage and security of officers records to ensure integrity of data and information related to human resource development programmes
• Coordinate resolution of employee grievances and disciplinary cases, recommending appropriate action to resolve problems as well as assisting employees to find satisfactory solutions to personal problems through counseling services
• Administer provision of employee medical and insurance packages including workers’ compensation through the appropriate benefit schemes such as SHAand other employee welfare programmes
• Develop and implement human resource policies and procedures aimed at enhancing workplace relations in order to gain employee commitment and improve morale by ensuring that employees are treated fairly, uniformly and equitably
• Confer with relevant professional bodies and government agencies on the interpretation and application of particular human resource management regulations that apply to a public sector organization
• Developing, implementing and evaluating staff career and succession plans, and development to ensure staff attraction, retention, motivation and job satisfaction.

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JOB PROFILE

The Deputy Director, Administration, will provide strategic leadership in administrative services to ensure efficient operations and optimal resource utilization within the Social Health Authority (SHA). This role oversees office administration, facilities management, transport and logistics, records management, and general support services. The position is responsible for developing and implementing administrative policies, enhancing operational efficiency, and ensuring compliance with regulatory requirements. Additionally, the role supports business continuity, security management, and the alignment of administrative functions with SHA’s overall objectives.

QUALIFICATIONS

• Fifteen (15) years cumulative experience, three (3) of which should have been at the level of assistant director or in a comparable position in the public or private sector.
• Bachelor’s degree in social sciences or administration/management from a recognized institution;
• Master’s degree in social sciences or administration/management from a recognized institution;
• Membership to a professional body, where applicable;
• Management course lasting not less than four (4) weeks at a recognized institution.
• Demonstrate a clear understanding of the SHI Act, 2023, and other laws relevant to SHA operations.
• Meet the requirements of Chapter Six of the Constitution of Kenya

Key Competencies and Skills

• Operational problem-solving skills
• Ability to develop long term integrated and cross functional operational plans
• Ability to operationalize strategy into action for the organization as whole
• Strong leadership and management skills
• Strong Negotiation skills 
• Ability to drive change and innovation 
• Strong analytical and interpretative skills

Responsibilities:​​​​​​​

• Devising and implementing security procedures and policies;
• Planning of office accommodation/lay-out to ensure proper usage of space and providing means of effective work flow;
• Participating in reviewing and developing procurement policies and procedures for office supplies;
• Facilitating overall general office services;
• Maintaining office equipment and disposing of unserviceable equipment through approved procedures and policies;
• Ensuring general cleanliness;
• Controlling the location and movement of equipment;
• Coordinating security services of the Authority;
• Overseeing maintenance and provision of transport;
• Ensuring organization assets are safeguarded;
• Overseeing provision of transport, logistics, security, and other support services;
• Liaising with stakeholders on security matters;
• Coordinating investigations of all security incidences;
• Recommending rental management; ensuring smooth operations of administrative services; and
• Ensuring safe custody and proper handling of Authority’s vehicles and other resources, among others.

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JOB PROFILE

• The Deputy Director, Corporate Communications, will provide strategic leadership in managing the reputation, brand, and public image of the Social Health Authority (SHA). This role is responsible for developing and implementing communication strategies, stakeholder engagement, media relations, crisis communication, and public awareness campaigns. The position ensures effective internal and external communication, promotes transparency, and enhances SHA’s visibility and public trust. Additionally, the role oversees digital and social media strategies, corporate branding, and compliance with relevant communication policies and guidelines.

QUALIFICATIONS

• Fifteen (15) years relevant work experience, three (3) of which must be in the grade of Assistant Director, Customer experience   or in a comparable position in public service or private sector;
• Master’s degree in any of the following disciplines: Public Communication, Public Relations, or Mass Communication Marketing or its equivalent qualification from a recognized institution;
• Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, Marketing or its equivalent qualification from a recognized institution;
• Management course lasting not less than four (4) weeks at a recognized institution;
• Be a registered member of a relevant professional body;
• Proficiency in computer application; and
• Demonstrated integrity, professional competence, and management capabilities as reflected in work performance and results

Key Competencies and Skills

• Ability to think strategically and innovatively
• Proven intellectual leadership in managing people and financial resources
• Excellent interpersonal, management, and communication skills
• Excellent organizational skills and highly confident
• Computer literacy and familiarity with standard office computer applications
• Ability to mobilize resource
• Negotiation skills

Responsibilities:​​​​​​​

• Formulating and implementing corporate communication policy;
• Controlling the usage of audio-visual equipment;
• Participating in welfare activities as and when required;
• Coordinating publishing of authority’s newsletters and journals;
• Promoting the corporate image of the authority;
• Maintaining channels of communication;
• Placing advertisement or announcement articles in print media;
• Ensuring proper coverage of authority activities;
• Ensuring safe custody of equipment in the department;
• Reviewing corporate communication budget; and
• Reviewing publication and submission of SHA annual reports, among others.
• Lead the development, implementation, and evaluation of strategic, tactical, and operational customer engagement plans, programs, and initiatives to align with the organization’s strategic plan 
•  Advise Management on customer satisfaction measures, Customer Experience   strategies, programs, initiatives, and emerging issues to enable customer-centric strategic decision processes and major or critical issues response 
•  Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers
•  Lead and/or direct specific customer research programs, dialogue, and other forms of engagement to understand key concerns and issues and inform review and enhancement of Customer experience s and service delivery models 
•  Drive the development of a Customer experience culture across the organization, supported by effective policy and process frameworks and responsive Customer Experience    systems to embed best practice customer-centric behaviors
•  Identify opportunities for enhanced service delivery through the use of technology to optimize customer experience

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JOB PROFILE

The Deputy Director, Finance and Accounts will be responsible to the Director, Fund management for coordination and management of the Finance and Accounts functions.

QUALIFICATIONS

• Fifteen (15) years cumulative experience, three (3) years of which should have been at senior management level or in a comparable position in the public or private sector. 
• Bachelor’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, Business Administration or its equivalent qualification from a recognized institution; 
• Master’s degree in any of the following disciplines: Commerce (Accounting/Finance option), Economics, Mathematics, Statistics, Auditing, Business Administration or its equivalent qualification from a recognized institution;
• Management course lasting not less than four (4) weeks at a recognized institution.; 
• Be a registered member of the relevant professional body;
• Fulfilled the requirements of Chapter Six of the constitution;
• Proficiency in Computer application; and
• Demonstrated merit and ability as reflected in work performance and results

Key Competencies and Skills

• Conversant with Finance/Accounting Application/Software.
• Strong analytical and reporting skills
• Ability to interpret long term plans, programs and budgets developed senior management level 
• Project management skills
• Ability to develop plans, programs, SOPS, and coordination of workflows
• Project management skills
• Strategic management skills
• Strong leadership and communication skills
• Decision making

Responsibilities:​​​​​​​

• Advising the Director of Funds & Financial Management on the strategic direction of financial Health of Authority.
• Coordinating annual estimates and the overall budget preparation for the Authority.
• Preparing and reviewing annual work plans for Finance and Accounts.
• Consolidate annual work plans for the Authority
• Developing and implementing reforms in budget processes for Finance and Accounts.
• Ensuring accurate maintenance of the Financial accounting records and adherence to approved financial policies and procedures.
• Coordinating responses to queries raised in audit management reports/letters for all Finance and Accounts.
• Preparing and submitting quarterly and annual accounts for SHA in accordance with approved guidelines.
• Ensures maintenance and regularly updating general ledgers.
• Ensuring timely preparation and distribution of accurate financial reports.
• Performing accurate and timely reconciliations of accounts.
• Ensure preparation of periodic cash flows reports /projections 
• Implementing financial management and accounting regulations, systems and procedures as per the PFMA;
• Coordinating responses to queries raised in audit management reports/letters for the Authority.

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QUALIFICATIONS

Must have at least twelve (12) years cumulative work experience, three (3) of which should have been at the level of a Principal Officer or in a comparable position in the public or private sector;

• Bachelor of Laws degree from a recognized institution;
• Master’s Degree in a relevant field from a recognized Institution is an added advantage. 
• Postgraduate Diploma in Law from the Kenya School of Law;
• Admitted as an Advocate of the High Court of Kenya;
• Member of the Law Society of Kenya;
• Management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications
• Demonstrated merit and ability as reflected in work performance and results
• Fulfill the requirements of Chapter Six of the Constitution.

Key Competencies and Skills

• Strong analytical skills
• Communication skills
• Strategic and innovative thinking
• Strong interpersonal skills
• Ability to mobilize resources
• Negotiation skills

Responsibilities:

• Cascading of Divisional targets and monitoring the same;
• Providing legal guidance on contractual and statutory obligations binding to the Authority;
• Providing and interpreting legal information, conducting training and disseminating appropriate legal requirements to staff;
• Safeguarding the Authority’s interests and ensuring that they are adequately defended before the courts;
• Managing, reviewing, and monitoring the progress of all outstanding litigation and post-litigation outcomes;
• Issuing instructions, liaising with the Authority’s appointed Advocates with a view to ensuring they act in the Authority’s interest while handling cases on its behalf;
• Ensuring compliance with constitutional, regulatory and all relevant laws in force through the provision of legal advisory services and contractual risks are efficiently managed;
• Undertaking an extensive review of different requests for approval, licenses both internal and external for purposes of ascertaining legal soundness, making appropriate recommendations and ensuring proper implementation;
• Document and maintain a record of all enforcement and compliance assignments undertaken by the Authority’s officers and develop legal accountability structures in relation to enforcement assignments;
• Establish and manage the Authority Register of Regulations, Rules, Guidelines and By-Laws
• Legal drafting of the Authority’s, regulations, rules, guidelines, and by-laws;
• Continuously manage, review and update all the Authority’s regulations, rules, guidelines, and by-laws for consistency with each other, and also compliance with the National and County Legal Frameworks.
• Manage and Supervise the Authority’s Alternative Dispute Resolution Mechanism;
• Developing the Authority’s proactive and preventive legal policies and strategies aimed at forestalling disputes, controversies and litigation;
• Continuously engage and build the capacity of the Authority’s ADR Mechanism;
• Liaising with the National and International ADR Mechanisms and Resources for application to the Authority;
• Risk management on all the Authority’s internal legal and regulatory matters and liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action are taken;
• Facilitate Legal Compliance Audits;
• Prepare review and modify contractual instruments to assist and support various business activities, and negotiate, review and draft documentation for business transactions;
• Prepare and advise on necessary regulatory checklists to be adopted to ensure information and documentation is uniformly, accurately and timeously submitted to the Authority;
• Conduct Legal Due Diligence on all prospective Lessees, Licensees, Partners or other third parties with whom the Authority is to enter a legal relationship with;
• Establish and manage the Lease Register and License Register;
• Monitor and review agreements, licenses, leases and similar instruments;
• Developing and vetting policy papers and instruments with legal implications for approval by the Authority;
• Advising the Authority and coordination with the functional areas in relation to various legal requirements which must be complied with a and the legal obstacles which must be overcome in order to obtain the Authority’s targeted results;
• Responsibility for the timely release of legal advice to assist the Authority in making an informed decision;
• Ensuring timely compliance with rules and regulations affecting the Authority, including the Code of Conduct and Ethics;
• Attending to all legal matters of the Authority including advising, vetting and drafting of legal agreements in relation to the Authority’s operations; and
• Liaising the functional units on queries or legal matters that should arise that relate to the Authority’s affairs.
• Initiating and progressing the enactment of the legislation proposed by the Authority through the Attorney General’s Chambers and the Ministry of Health
• Attend Board meetings in the absence of the Director and Deputy Director;
• Provide effective team leadership by setting clear expectations, fostering collaboration, and resolving conflicts

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QUALIFICATIONS

• Twelve (12) years cumulative work experience, three (3) of which should have been at the level of a Principal Officer or in a comparable position in the public or private sector;
• Bachelor’s degree in medicine and surgery, from a recognized institution
• Master’s degree in a relevant field from a recognized institution is an added advantage;
• Management course lasting not less than four (4) weeks at a recognized institution.
• Proficiency in computer applications.
• Membership to a professional body where applicable and in good standing; 
• Demonstrated merit and ability as reflected in work performance and results.
• Demonstrate a clear understanding of the SHI Act, 2023, and other laws relevant to SHA operations.
• Fulfill the requirements of Chapter Six of the Constitution.

Key Competencies and Skills

• Strong analytical skills
• Communication skills
• Strong interpersonal skills
• Negotiation skills

Responsibilities:​​​​​​​

• Participate in strategic and operational planning for claims management, defining the Health Care Benefits including health needs assessment, risk assessments and monitoring progress against strategic objectives;
• Formulate and implement policies and strategies for effective and efficient clinical management;
• Reviewing, processing and validating medical claims from healthcare providers and healthcare facilities;
• Oversee Issuing of pre-authorizations for access to healthcare services based on the benefit package;
• Appraising medical claims based on the benefit package;
• Coordinate quality assurance surveillance and claims adjudication in respect of claims;
• Establishing systems and controls for detecting and identifying fraud appropriate to the Fund’s exposure and vulnerability in collaboration with other departments
• Oversee Sensitization of claimants on the consequences of submitting false and fraudulent claims;
• Coordinate collecting and analysing data for purposes of claim management in collaboration with other departments. 
• Participate in collaborations with relevant entities in the Health Needs Assessment for clinical interventions and other technologies;
• Oversee preparation of reports on claims.
• Effective implementation and continuous improvement of Claims management information systems, ensuring they support efficient operations and member satisfaction in collaboration with the relevant entities in collaboration with other departments. 
• Establish and refine robust internal claims management controls to safeguard the sustainability, affordability, and integrity of benefits packages for all stakeholders. 
• Ensure compliance with local and international standards in Claims Management (as prescribed in the Act), fostering alignment with globally recognized best practices and enhancing the Authority’s reputation.
• Ensure the development and execution of policies and strategies for business process re-engineering, driving innovation and efficiency in Claims Management.
• Provide expert guidance in Claims management on reviewing and amending the Social Health Insurance Act, ensuring responsiveness to the evolving healthcare landscape and adherence to quality standards.
• Provide effective team leadership by setting clear expectations, fostering collaboration, resolving conflicts and maintaining a high performing team