Vacancies at Tropical Heat

A highly capable Head of Talent Management to lead talent management, performance, learning, leadership development, and organisation effectiveness across the business. This role will strengthen our people capabilities and ensure we have the right talent, systems, and structures to support our next phase of growth.

Key Responsibilities

• Lead talent strategy, succession planning, and workforce capability development.
• Oversee recruitment strategy and support high-quality hiring across all functions.
• Build strong onboarding, performance management, and leadership development programmes.
• Drive culture, engagement, and internal communication initiatives.
• Develop training plans, competency frameworks, and career pathways.
• Support organisation design, job clarity, and team effectiveness.
• Oversee HR systems and ensure accurate people data for decision-making.
• Work closely with the HR Manager on policies, compliance, and employee relations.

Requirements

• Minimum 7 years of progressive HR experience, with strengths in talent, performance, and organisational development.
• Strong understanding of capability building, culture, and leadership development.
• Experience designing and implementing people systems and frameworks.
• Strong communication, collaboration, and project management skills.
• Organised, detail-oriented, and solutions-focused.
• Technology-savvy and very proficient in using google sheets, google docs and HRMIS systems & tools. 

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Key Responsibilities

Prospecting and Relationship Management:

• Identify and approach new business opportunities within the HORECA sector.
• Build strong relationships with purchasing managers, chefs, F&B managers, and business owners.
• Conduct regular visits to clients to understand their needs and provide product solutions.

Sales Execution and Target Achievement:

• Meet or exceed monthly sales & new accounts targets for the assigned territory or account list.
• Implement sales strategies and promotional campaigns tailored to the HORECA channel.
• Follow up on leads, prepare quotes, and negotiate terms to close deals effectively.

Account Management:

• Ensure timely deliveries and monitor stock levels in client outlets.
• Resolve any issues related to product quality, delivery, or payment promptly.

Market Intelligence and Reporting:

• Gather and report feedback on market trends, competitor activities, and customer needs.
• Provide insights to the marketing team to support HORECA-specific initiatives.
• Submit regular reports on sales performance, pipeline status, and key account updates.

Collaboration:

• Coordinate with the sales, logistics, finance, and marketing departments to ensure seamless service delivery.
• Support trade marketing activities such as sampling, product demos, and promotions in HORECA outlets.

Qualifications and Skills

Education:

• Diploma or Bachelor’s degree in Sales, Business, Hospitality, or a related field.

Experience:

• 2–5 years of sales experience, preferably within the food & beverage, hospitality, or FMCG sectors.
• Prior experience working with or selling into the HORECA channel is highly preferred.

Skills:

• Strong negotiation, communication, and interpersonal skills.
• Good understanding of the foodservice industry and consumer trends.
• Proficiency in Microsoft Office and CRM tools.
• Ability to work independently and manage time effectively.

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This role is a key pillar to support Company Operations by ensuring adherence to established quality parameters by every department and enforcing world class quality standards across the company. Accountable for management of customer complaints with a vision to set systems and controls to reduce the number and frequency of the complaints. Regular review of quality parameters and standards and ensuring continuous improvement. Responsible for testing raw materials and products and discovering opportunities for improving working conditions and executing the Companies Health & Safety programs. Create a culture of continuous improvement and discipline, waste elimination, a lean resource structure and adhere to safety standards at all times.

Key Responsibilities

• Ensuring zero major customer complaints & putting controls in place to reduce existing minor complaints.
• Responsible for making sure that there is a safe working environment across all departments. Goal is zero work related accidents & injuries.
• Management of all staff in the Quality Assurance team. Including, but not limited to supervision, evaluations, trainings, Job descriptions review, appraisals, performance management.
• Ensuring that the legal and government regulations on Occupational Health and Safety, Environmental issues, KEBS, NEMA, US FDA, UKAS etc are met. Waste management and control / NEMA / Energy Audits management.
• Customer complaints: Leading communication across all relevant departments to ensure that all the customer complaints regarding quality of products are attended to and resolved satisfactorily and on time.
• Understanding customer expectations of needs from a product.
• External audit of both new and existing suppliers.
• Use of ERP efficiently and effectively for smooth flows in communication and report generation. Implementation of improvements and simplifications on the ERP system.
• Recording and reporting quality control evaluation results to the top management.
• Identification and correction of gaps in the processes including data accuracy.
• Develop new, and review existing Standard Operating Procedures (SOP’s) and quality control processes for production and hygiene requirements in consultation with the relevant departments, and ensuring that the developed operating procedures are adhered to at all times to consistently achieve the set quality standards.
• Responsible for implementation and execution of current ISO standards and certifications including the Food Safety Systems Certifications (FSSC). And also ensuring certifications and ISO standards are to the newest versions.
• Training in Food safety, and conducting internal as well as external audits.
• Help in Kaizen, energy management implementation and other change programs.
• Review and improve critical control points, including allergen management.
• Evaluating product recalls and conducting mock recalls.
• Ensuring plant cleanliness at all times and managing the cleaning & sanitisation departments, including the Effluent Treatment Plant (ETP).
• Managing hygiene standards including Covid-19 Awareness and Control within the company.
• Be an integral part of new product developments and product trials along with all relevant departments.
• Supervision of on-line quality tests and advising the relevant personnel on corrections or corrective actions where the products or processes are found to be non conforming. Rejection of products that fail quality standards.
• Designing product specifications for all new products and reviewing existing specifications with the relevant departments.
• Conduct intra & inter departmental trainings.
• Approval of chemical and microbiological tests on all the raw materials and finished products to ensure that they meet the company and other relevant statutory standards.
• Inspecting and approving all the incoming materials, materials that are work in progress & finished goods according to company specifications.
• Developing company standards on the raw materials and end products in consultation with the Research and Development Manager.
• Evaluating warehousing and distribution conditions on shelf life of the company products.
• Development of SOP for QA and external contractors, Security issues.
• Ensure that all machines comply with all statutory issues/calibration.

Key result areas: (Key Performance Indicators, that that determine the effectiveness of the role in the company)

• Zero major Quality Defects.
• Minimize Customer Complaints & Quality Defects.
• Continuous improvement through operational excellence.
• Cost reductions whilst maintaining quality.
• Plant hygiene & Plant safety to achieve zero work related accidents & injuries.
• Waste reduction from processes.
• Evaluation of incoming and outgoing materials like raw material, packaging materials, work in progress, finished goods, sanitisation and cleaning materials.
• Ensuring training and compliance to all statutory and legal requirements like the following, but not limited to Occupational health and safety, waste disposal and management, ISO requirements.
• Updating of SOPs and ensuring they are implemented, understood and being followed.

Qualifications:

• Bachelor’s degree in Food Science
• Master’s Degree an added Advantage
• In depth knowledge of modern Quality Management Systems and Processes.
• Working Knowledge of regulatory legislations on Safety, Health and Environment management

Experience:

• Minimum of 5 years’ experience of which 2 must be in a similar role.
• Experience in a Food Manufacturing Industry is preferred.

Competencies and Character traits:

• Hard work and honesty.
• Energy and Passion.
• Attention to detail.
• Team spirit.
• Positive attitude.
• Excellent interpersonal and communications skills.
• Proactive approach & proactive reporting
• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
• Should be presentable & well kept at all times.
• Good and positive outlook towards job.