Vacancies at United Nations Office at Nairobi (UNON)

Responsibilities will include

• Assist in developing outreach initiatives, marketing materials, schedules, and Wellness content that engage and inspire clients.
• Providing professional tennis/squash activities that include coaching, teaching classes and program design to United Nations Wellness Centre members and or guests.
• Carrying out tennis/squash coaching services to both members and non-members.
• Responsible for ensuring that tennis/squash courts are clean, ready and suitable for members' use.
• Double-checking that the Admin. Assistants do tennis/squash bookings correctly.
• Promoting tennis/squash lessons to both members and non-members for purposes of increasing sales.
• Recording all the services rendered to members for purposes of accountability.
• Have a client database or profile in his/her record.
• Advice clients on tennis/squash related matters
• Perform other related duties as required.

Qualifications/special skills

• High School Certificate is required.
• A minimum of 1 year experience from a reputable organization/setting is required.
• Certificate in Tennis coaching or related qualifications is required.
• A minimum of 1 year experience from a reputable organization/setting is required.

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• The incumbent will provide specialized support services to help ensure the smooth functioning of the UN Wellness Centre. The UN Wellness Centre is seeking for instructors to provide professional Zumba / Aqua Zumba, Salsa, Rhumba, Yoga, Spin, Tae-Kwando, Pilates, Aerobics, Cross-fit, Acapu Ela, Barre, Aqua Aerobics, Tai Chi fitness classes and program design to United Nations Recreation Centre members and guests. The incumbent works towards creating excellence in the fitness center reporting directly to UNWC Manager. Responsibilities will include;
• Assist in developing outreach initiatives, marketing materials, schedules, and Wellness content that engage and inspire clients.
• The instructors will be teaching special classes like Zumba / Aqua Zumba, Salsa, Rhumba, Yoga, Spin, Taekwondo, Pilates, Aerobics, Cross-fit, Acapella, Barre, Aqua Aerobics.
• The instructor works towards creating excellence in the Fitness Centre reporting directly to UNRC Manager.
• Responsible for preparing exercise classes and ensuring the studio/Aerobics room, are clean, getting it ready suitable for client use.
• Promoting fitness classes to both members and non-members for purposes of increasing or sustaining membership.
• Have a client database or profile in his record for purposes of reference.
• Advice clients on health and fitness related matters.
• Perform other related duties as required.

Qualifications/special skills

• High School Certificate is required. Certificate in Zumba / Aqua Zumba, Salsa, Rhumba, Yoga, Spin, Taekwondo, Pilates, Aerobics, Cross-fit, Acapella, Barre, Aqua Aerobics is required.
• A minimum of 1 year experience from a reputable organization/setting is required in teaching Zumba / Aqua Zumba, Salsa, Rhumba, Yoga, Taekwondo, Pilates, Aerobics, Cross-fit, Acapella, Barre, Aqua Aerobics and any other.
• Qualifications and knowledge of fitness and products and equipment is required.

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Responsibilities

• Within delegated authority, the Senior Information Systems Assistant will be responsible for the following duties: • Reviews and updates KPI quarterly reports aligned with SLA’s and close coordination with Client Service Support and application development team.
• Organizes business analysis meetings, reviews client requirements, and maps them to existing ICTS services in coordination with service owners, leveraging data-driven approaches to capture and analyze stakeholder needs.
• Facilitates the introduction of new clients by aligning identified service needs with ICTS offerings, ensuring an efficient onboarding process supported by business intelligence insights and performance metrics.
• Maintains positive client relationships through structured communication plans, regular feedback mechanisms, and the collection and analysis of client feedback data to inform service improvements.
• Prepares comprehensive reports, dashboards, and data visualizations to convey information to management, summarize key findings, and support strategic decision-making through business intelligence tools.
• Reviews and updates the ICTS Service Catalogue, rate cards, and SLA processes for new and existing clients, integrating data analysis to monitor service performance and identify trends. • Designs, develops, and maintains client-facing documentation for relevant services, systems, and products; oversees updates in line with change management and operational procedures.
• Contributes to the development and improvement of internal processes and standard operating procedures supporting the BRM function, applying business intelligence and data analysis to optimize workflows and enhance operational efficiency.
• Drafts correspondence, outreach campaigns, and communications (including work plan revisions), prepares inputs for periodic reports, and utilizes analytic insights to tailor messaging and track engagement outcomes.
• Keeps abreast of developments in the field, conducts research and benchmarking on new technologies, proposes acquisitions, and supports implementation of new solutions, integrating business intelligence assessments and data-driven evaluations.
• Conducts regular data analyses on service usage, client engagement, and operational metrics to identify opportunities for improvement, predict trends, and deliver actionable intelligence to stakeholders.
• Works collaboratively with cross-functional teams to design and implement business intelligence solutions, ensuring robust data collection, reporting mechanisms, and analytic support for ICTS operations.

Education

Completion of high school diploma or equivalent is required. Additional training and a technical or vocational certificate in information technology, computer science or other related areas is required.

Work Experience

• A minimum of ten (10) years of experience in information systems analysis, data analysis, data reporting, information management, business relationship management, technical writing, customer relations, business intelligence, or a related area is required.
• Experience with Microsoft business intelligence tools such as Power BI, SQL Server Reporting Services (SSRS), or similar platforms; Familiarity with other major business intelligence suites including but not limited to Tableau, QlikView, or SAP BusinessObjects is desirable. Experience with delivering and monitoring service delivery to a diverse client base is desirable.
• Experience using Enterprise Resource Planning System (ERP) systems is desirable. Work experience of one (1) year or more in data analytics or related area is desirable.