Vacancies at Valley Hospital

Job Description

Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services. We are seeking to recruit a Claims Officer to join our Finance Department. 

This role is essential in ensuring timely and accurate preparation, submission, and follow-up of medical claims. The position supports the hospital’s revenue cycle by minimising claim rejections, reconciling payments, and maintaining proper documentation in compliance with payer and hospital policies. 

Requirements

Minimum Qualifications 

• Bachelor’s Degree in Insurance, Business Administration, Healthcare Management, Finance, or a related field. 
• Minimum of three (3) years’ experience in a similar role within a medium to large organization. 

 Skills Required 

• Strong understanding of medical claims procedures, billing, and coding
• Proficiency in claims management and hospital information systems
• Excellent attention to detail, accuracy, and documentation
• Analytical skills with the ability to resolve claim discrepancies
• Strong communication and coordination skills 

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Key Responsibilities

 Client Engagement and Relationship Management 

• Act as the primary point of contact for patients, families, and external clients; 
• Maintain regular communication with clients to understand their needs, gather feedback, and ensure satisfaction with hospital services; 
• Build and nurture long-term relationships, enhancing patient retention and fostering loyalty; 

Issue Resolution and Support 

• Address patient and client concerns or complaints swiftly, working to resolve issues to ensure a positive experience; 
• Coordinate with other departments to ensure that patient and client needs are met; 
• Follow up on unresolved issues, ensuring that clients feel heard and supported throughout the process; 

Service Improvement and Reporting 

• Gather feedback from patients and clients to identify opportunities for service improvements or new offerings; 
• Collaborate with line manager hospital leadership and various departments to recommend changes or improvements based on client feedback; 
• Provide regular reports on client satisfaction levels, trends, and areas for improvement to the Customer Experience Team Leader; and,  
• Any other responsibilities that may be assigned to the job holder by the line supervisor from time to time. 

Requirements
Minimum Qualifications

• Diploma in Healthcare Management or Business Administration or Communications, or a related field. 
• Minimum of three (3) years’ experience in a similar or related role within a busy healthcare environment

Skills Required

• Proficient in using CRM systems to track client interactions, manage follow-ups, and maintain comprehensive client profiles. 
• Understanding of hospital services, billing systems, and insurance coverage to effectively address client queries and concerns. 
• Ability to assess and resolve client complaints or concerns promptly, balancing both client needs and hospital policies. 
• Skilled in managing difficult conversations while maintaining professionalism and a calm demeanor. 
• Excellent Communication Skills. 
• Empathy and Compassion. 
• Sensitivity to patients’ emotional states, making sure they feel heard and valued during their hospital experience. 
• Attention to Detail and Organizational Skills. 

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Job Description

Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services and is seeking to recruit Business Development Executive (BDE) to support our outreach and growth across targeted neighbouring counties.

The BDE will be responsible for identifying new business opportunities, building and managing stakeholder relationships, and promoting hospital services. This role is central to enhancing brand visibility, growing patient referrals, and strengthening the hospital’s presence through community and institutional engagement.

Requirements

Minimum Qualifications

• Diploma in Marketing, Business, or a related field.
• Minimum 3 years of experience in sales, marketing, or business development, preferably in the healthcare sector.
• Good understanding of insurance and corporate health schemes.
• Willingness to travel extensively within the assigned counties.

Key Competencies

• Strong networking and relationship-building skills.
• Target-driven, self-motivated, and able to work independently.
• Excellent communication and presentation skills.
• Ability to analyse market trends and implement strategic outreach initiatives.
• Proficiency in planning and executing community engagements, CMEs, and medical camps.
• Skilled in preparing business reports and competitor analysis.