Vacancies at World Vision Kenya

Job Purpose

Our Promise calls us to “Stewardship that results in a bias for action, Continuous Improvement and Innovation towards future challenges.” The Senior Director of Field Innovation will provide leadership to the Strategic Topic: Field Innovation: Discover, Scale, Harvest and into the area of Continuous Improvement, promoting and equipping staff across the Partnership with the tools and understanding to systematically improve how they and their teams organise and implement their work.

KEY RESPONSIBILITIES

Provide leadership to promote innovation across the organisation and demonstrate focused commitment to field / child-centred innovation in alignment with Our Promise by designing and testing a process to bring promising ideas to scale:

• Refining the framework for field / child-centred innovation including definition, principles and approach, ensuring field empowerment.
• Leverage existing processes to evaluate and scale a simple innovation approach, with a clear pathway and resources to identify, fund and scale field/child-centred innovation.

Provide strategic leadership and thought leadership in the area of Continuous Improvement within World Vision, including the integration of Continuous Improvement and Innovation for mutual reinforcement.  

Supervise and support the Field Innovation and Continuous Improvement Advisor to:  

• Engage with Field Offices, Support Offices and Global Centre, working with leaders, teams and individual contributors to provide mentoring, guidance, coaching, consulting and training for Continuous Improvement.
• Manage, improve and expand day-to-day services linked to certification programmes including White Belt, Yellow Belt, Green Belt and Black Belt programmes. 
• Create and develop reporting systems to measure and track the progress and effectiveness of Continuous Improvement efforts and progress on development of Continuous Improvement capacities across the Partnership.
• Manage, sustain, improve and expand the Continuous Improvement knowledge infrastructure available through multiple channels such as team sites, eCampus training content, wvcentral, etc., to ensure optimal use of the tools, content, training courses, etc. across the partnership.
• Project manage programmes designed to foster a culture of Continuous Improvement, increase awareness, and help individuals and leaders develop and strengthen organisational core competencies for staff and leaders, e.g., agile organisation, and improve and innovate.   

Maintain up to date knowledge of the internal and external environment and current best practice in the fields of innovation and Continuous Improvement for self and others in the team.

Build knowledge management, learning and communication of ideas and results, for internal and external audiences, including an innovation registry (of good practices from the field) tagged by context, need or sector that the field can easily access and learn from each other.

Provide guidelines on how an innovation becomes a best practice or gets mainstreamed into a project approach, model or standard.

Required Knowledge & Qualifications

• At least 10 years senior experience in field-facing ministry (field office and/or regional office), ideally including both development and humanitarian response settings.
• Track record of involvement in innovation, preferably in a leading role.
• Track record of successful implementation of Continuous Improvement.
• Bachelor’s degree in Development, Business Administration, Engineering, Quality, or related subject. 
• Certified Lean Six Sigma Black Belt or Master Black Belt.
• Working from home the norm. Travel domestically and internationally up to 33% of time.  
• Fluent spoken and written English.

Preferred Knowledge and Qualifications

• Master's or higher degree in a relevant subject.
• Formal training in leading innovation.
• Understanding of: Organisational Development; Change Management; Knowledge Management
• Spanish, French or other language(s) in use in WV are an advantage.

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Job Purpose

The Field Innovation and Continuous Improvement Advisor brings a deep, field-based perspective to World Vision’s innovation ecosystem, serving as a vital bridge between global frameworks and frontline realities. With lived experience designing, testing, and scaling contextually grounded solutions in humanitarian and development settings, this role supports the development and uptake of innovation and continuous improvement strategies that are practical, effective, and grounded in community needs. By mentoring field teams, embedding innovation methods, and designing evidence building approaches to drive scale-up, the advisor catalyzes an internal culture of learning, adaptability, and transformational impact.

Key Responsibilities

• Support and Scale Field-Led Innovation: Identify, document, and amplify field-driven innovations. Facilitate design thinking and co-creation workshops, focusing on scaling solutions with proven impact.
• Lead Continuous Improvement Initiatives: Deliver and enhance the Kaizen Belt Program with a focus on field practitioners. Mentor field teams on applying lean methodologies and lead process improvement projects.
• Advisory & Technical Support: Provide tailored coaching on innovation strategy and continuous improvement to field and regional leadership. Offer input into global tools, methods, and community engagement.
• Learning and Knowledge Sharing: Curate and share grassroots innovations and continuous improvement successes via internal knowledge platforms. Contribute to capacity building of global and regional KM teams.

Required Knowledge & Qualifications

• Bachelor's or Master’s degree in International Development, Social Innovation, Public Administration, or related field.
• Lean Six Sigma or equivalent continuous improvement certification.
• Proven track record leading innovation initiatives in complex field contexts.
• Strong facilitation experience with design thinking, adaptive learning, and systems thinking.
• Demonstrated success leading continuous improvement efforts and embedding change practices.
• Fluency in English.
• Willingness to travel internationally up to 25% of the time.
• Field-friendly; must adapt to basic or resource-constrained environments.
• Normal office requirements with frequent travel to low-resource settings.

Preferred Knowledge and Qualifications

• Experience launching and scaling award-winning community innovations.
• Deep empathy for frontline staff and community realities.
• Skilled at translating global frameworks into field-ready tools.
• Recognized by peers or institutions for innovation excellence.
• Strong interpersonal and coaching skills; adaptive communicator.
• Proficiency in French or Spanish desired.

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Job Purpose

The DMEAL Quality Assurance Director provides strategic leadership to enhance program quality across the entire program life cycle—from assessment and design to implementation and transition. The role ensures that Field Office DMEAL processes are harmonized with global standards and deliver measurable impact for children, communities, and donors. Core priorities include the development and standardization of tools aligned with Transformational Development, Sponsorship standards, and impact measurement frameworks including the NEW DMEAL framework and Our Impact Our Story. The Director also drives DMEAL continuous improvement initiatives, oversees the planning and optimization of DMEAL business processes, and manages senior technical staff responsible for quality assurance and the integration of DMEAL systems across the partnership.

Key Responsibilities

• Develop and maintain simplified, standardized DMEAL tools, processes, and guidance, including business process planning.
• Integrate sponsorship, technical sectors, and grant requirements into DMEAL quality standards.
• Monitor alignment of field-level DMEAL practice with global guidance and frameworks.
• Facilitate quality assurance mechanisms during program design and transition phases.
• Supervise and support quality assurance team including annual performance planning, mid-year and year-end reviews, professional development planning, recruitment & orientation.
• Provide capacity building and technical assistance to Field Offices for quality improvement.
• Collaborate in strategic initiatives (e.g., LEAP framework revision, sponsorship revitalization, Our Impact Our Story).

Required Knowledge & Qualifications

• Advanced degree in international development, public policy, program quality, monitoring and evaluation, or a related field.
• Minimum 10 years of experience in DMEAL or program quality and oversight in international development in field office or support office level. Proven expertise in developing quality standards, tools, and assurance mechanisms across large, multi-sector programs.
• Fluency in English required.
• Willingness to travel internationally up to 25%, including to fragile contexts.
• Standard office environment with flexibility for virtual engagement. Must be able to travel to field locations, which may involve physically demanding environments.

Preferred Knowledge and Qualifications

• Familiarity with World Vision’s DMEAL Framework and systems, Horizon, and IMPAQ.
• Experience integrating sponsorship programming, privately funded, and grant-funded projects into unified quality frameworks.
• Demonstrated understanding of Transformational Development and child well-being frameworks.
• Experience conducting or overseeing quality assurance reviews, evaluations, or program audits.
• Ability to translate complex quality standards into practical tools and guidance usable by Field Offices.
• Supervisory experience. Ability to direct and lead a geographically diverse team. Ability to identify and adapt leadership style to individual team member needs.
• Proficiency in French or Spanish.

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JOB PURPOSE:

• The Senior Manager – Digital Platforms and Infrastructure Applications is responsible for leading the global management, modernisation, and operational support of the organization’s shared digital platforms. This includes Microsoft 365 productivity tools, Box, cloud databases, and legacy systems such as Domino. The role plays a critical part in driving platform consolidation, enabling secure and scalable collaboration services, and supporting digital workplace adoption across both global offices and field offices.
• As a key leader within the Infrastructure & Operations function, this role partners closely with teams across Cybersecurity, Architecture, TBM (Digital Workplace, Governance), Field IT, and Application Support to ensure end-to-end performance, user satisfaction, and modernization of the digital platforms' ecosystem.

KEY RESPONSIBILITIES:

• Oversee the operational delivery and lifecycle management of shared collaboration and productivity platforms including Microsoft 365, Box, cloud-native databases, and Domino servers.
• Drive modernization of the shared application environment, leading efforts to decommission legacy platforms and migrate to scalable, cloud-native solutions.
• Ensure platforms are secure, compliant, and optimized for both field and office environments, in collaboration with the Cybersecurity team.
• Oversee technical operations, system upgrades, licensing, and vendor management across shared applications.
• Partner with Architecture and ITSM teams to ensure platform integration, service reliability, and alignment with governance standards.
• Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
• Collaborate across GTD business units to ensure consistent delivery, platform usability, and continuous improvement.
• Collaborate with the Digital Workplace team (under TBM) to support adoption goals, contribute to platform governance, and ensure operational readiness of roadmap initiatives.
• Coach and mentor teams in Agile ways of working, fostering iterative delivery and platform evolution.
• Provide platform support guidance to regional and field IT teams, ensuring accessibility and functionality in low-connectivity settings.
• Contribute to adoption strategies of the digital workplace in partnership with the TBM team.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 
• Requires experience in supervising and building relationships with people at a variety of levels.
• Typically has 7 to 10 years of relevant IT and business work experience. 
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 
• Strong technical understanding of Microsoft 365, cloud database environments (e.g., Azure SQL), Box, and Domino.
• Demonstrated success in managing platform transitions, system upgrades, and modernization programs.
• Working knowledge of Agile delivery methods and coaching teams in iterative improvement.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
• Security-first mindset with experience in identity, access management, and data compliance.
• Excellent collaboration and stakeholder engagement skills across global, cross-functional teams.
• Experience working in humanitarian or decentralized global organizations is desirable.

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JOB PURPOSE:

The Senior Manager – ITSM and Operations Support provides strategic leadership for the design, implementation, and continuous improvement of IT service management processes in a cloud-centric environment. This role ensures that service delivery across infrastructure, cloud platforms, and applications is standardized, resilient, and aligned with ITIL best practices established by Operational Excellence. Collaborating across global technology functions and regional support teams, the Senior Manager drives operational excellence, service performance, and customer satisfaction. By embedding a culture of continuous improvement and data-driven decision-making, this role ensures that digital services remain responsive, scalable, and mission-aligned for field and office contexts alike.

KEY RESPONSIBILITIES:

• Lead the implementation and adoption of ITSM processes such as incident, problem, change, and service level management in alignment with frameworks defined by the Operational Excellence team.
• Oversee end-to-end service delivery across infrastructure, cloud platforms, and application teams to ensure consistent performance and user satisfaction.
• Drive operational maturity through the implementation of service level management, change control, incident, and problem management frameworks.
• Collaborate across GTD business units to ensure alignment of service processes with cybersecurity, architecture, cloud, and field IT teams.
• Collaborate with the Operational Excellence team to provide field-level insights and feedback that inform ITSM process evolution and continuous improvement efforts.
• Champion a customer-centric approach to IT services, ensuring support is responsive to the needs of both field and office staff.
• Utilize data and analytics to identify trends, track KPIs, and inform service improvements and resource planning.
• Lead service governance and manage escalations to ensure timely resolution of critical service issues.
• Promote and coach Agile and Lean practices to support adaptive, iterative delivery of service improvements.
• Support global operations and regional service teams to ensure scalable and context-sensitive delivery in diverse environments.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Demonstrated proficiency in written and verbal communication in English.
• Proven leadership in ITSM and service operations within complex, cloud-enabled IT environments.
• Deep knowledge of ITIL and practical experience implementing service management frameworks at scale.
• Strong analytical and service performance monitoring skills, with ability to interpret data into actionable insights.
• Demonstrated success in cross-functional collaboration, particularly across infrastructure, cloud, application, and cybersecurity teams.
• Experience supporting distributed global teams, with understanding of the challenges in field and humanitarian settings.
• Familiarity with Agile and Lean principles, with a focus on iterative service improvement and operational efficiency.
• Effective communication and stakeholder engagement skills across technical and non-technical audiences.
• Security-first mindset and awareness of compliance requirements in global IT operations

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JOB PURPOSE:

The Senior Manager – Endpoint Security and Network Management is accountable for the global security, performance, and availability of endpoint devices and network infrastructure across the organization. This role leads the development and execution of strategies that ensure secure, reliable, and efficient connectivity for staff in both office and field environments. Working closely with cybersecurity, infrastructure, and field IT teams, the role is critical in safeguarding digital access, managing cyber threats, and enabling resilient operations in diverse connectivity contexts.

KEY RESPONSIBILITIES:

• Manage endpoint security platforms, patching, threat detection, and response.
• Oversee global network operations, performance monitoring, and firewall configuration.
• Implement and monitor zero-trust, VPN, and secure remote access solutions.
• Coordinate network and security support to field office IT teams and remote locations.
• Ensure policy compliance and lead remediation efforts in collaboration with InfoSec and GTD Governance under TBM.
• Provide support, guidance, and collaboration to field office IT staff across all regions.
• Coach and mentor teams to adopt Agile ways of working as the standard approach for delivering value and driving continuous improvement, working collaboratively across all GTD business units.
• Provide strategic and operational leadership in the delivery, optimization, and continuous improvement of assigned IT services.
• Set direction for service delivery and operations teams, ensuring alignment with organizational priorities, FinOps principles, and GTD Governance frameworks.
• Lead cross-functional collaboration efforts across GTD units, ensuring shared ownership and accountability for success.
• Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
• Oversee service-level performance, compliance, and vendor engagement, ensuring optimal value and risk management.
• Champion field-focused support and ensure digital service reliability for all global regions, including low-connectivity environments.
• Provide leadership in aligning cybersecurity, ITSM/GSM, and operations standards across all platforms under your domain.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 
• Requires experience in supervising and building relationships with people at a variety of levels.
• Typically has 7 to 10 years of relevant IT and business work experience. 
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 
• Expertise in endpoint protection, network security, and secure connectivity.
• Strong hands-on and troubleshooting capabilities.
• Experience in stakeholder engagement across technical and non-technical groups.
• Security-first mindset with value-driven service delivery.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.

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JOB PURPOSE:

The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business/Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and products. 

KEY RESPONSIBILITIES:

Agile Practice Leadership

• Lead the adoption and scaling of Agile practices across the Digital organization.
• Serve as a transformation leader, building agile mindsets and capabilities at all levels.
• Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.

Change Management

• Design and implement an GTD wide change management strategy.
• Ensure that change is effectively led, communicated, and embedded throughout the organization.
• Support various GTD units in change readiness, stakeholder engagement, and resistance management.

Centres of Excellence (CoE) Evolution

• Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.
• Define and implement frameworks, best practices, and KPIs to measure performance and maturity.
• Drive continuous improvement and innovation in delivery methods and outcomes.

Integration Strategy

• Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.
• Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.
• Oversee integration architecture planning, governance, and execution.

​​​​​​​Financial Services Support

• Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.
• Ensure transformation initiatives align with regulatory requirements and customer needs.
• Champion customer-centric design and delivery of financial products.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

Required Professional Experience

• Bachelor’s or Master’s degree in Business, Technology, or related field.
• 15+ years in digital transformation, agile delivery, or enterprise program management.
• Proven experience in leading agile transformations and change initiatives at scale.
• Strong knowledge of financial services, digital platforms, and integration technologies.
• Experience managing and maturing Centres of Excellence.

Key Skills & Competencies

• Agile methodologies (SAFe, Scrum, Kanban, etc.)
• Change Management (e.g., PROSCI, ADKAR)
• Strategic thinking and execution leadership
• Excellent stakeholder engagement and communication skills
• Ability to influence and lead cross-functional teams
• Strong understanding of digital ecosystems and product delivery

Preferred Certifications

• Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)
• Change Management certification (e.g., PROSCI)
• PMP or PRINCE2
• ITIL or equivalent service management knowledge

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Job Purpose:

Reporting to the Global Director, Corporate Communications, this senior manager oversees a team working to raise World Vision’s brand—via media relations, on digital channels, and at key events—as an industry leader whose best-practice and life-changing programming brings about life in all its fullness for vulnerable children in the most challenging contexts.

The senior manager has a dual role: to themselves promote World Vision’s field impact, policy calls and technical expertise across our core sectors and key ministries to key grant donors, policy-makers and other institutional audiences; while also ensuring team members are doing the same. Collating and monitoring all metrics related to the work of their team the Senior Manager will also ensure the team’s goals and objectives are dovetailed into and in support of priority Global Centre and Partnership strategies.

Key Responsibilities:

Managing the Impact & External Engagement Communications team

• Manage a team of communications staff, ensuring they are clear about strategic goals and objectives; that any blocks to success are removed; and that staff members are able to grow and flourish in their career at World Vision
• Ensure that team members work effectively; individually but also as a unit, and that the efforts and impact of the teamwork is monitored and reported on.

Boosting brand and reputation, positioning the organisation and SMEs for income growth and policy change

• Amplify the organisation’s programming and policy evidence of impact, policy insight, and thought leadership to priority audiences, at the global level and beyond
• Encourage and support the organisation’s best SMEs/leaders to develop as thought leaders and to raise their profile externally – all in support of key thematic areas

Supporting the organisation’s engagement with priority partners to achieve common goals

• Undertake communications work that enables or that directly supports staff to collaborate with priority partners, e.g. produce videos with joint branding
• Work together with priority partners on campaigns or initiatives with shared aims, and that benefit the brand and reputation of both.

Ensuring the production of engaging, high quality, brand aligned content

• Work with Global Centre teams and priority thematic working groups so that priority research, reports, infographics, website content is all jargon-free, impactful, high quality and, as far as possible, newsworthy.

Gather and analyse data-driven insight into the impact of brand-building communications

• All engagement with the communications products and other activities will be tracked using data gathered from media, social media and surveys
• Contribute to Global Marketing and Communications engagement efforts that build team unity, collaboration and trust.

Required qualifications:

• A Masters degree in English, Journalism, Communications, a related field, or equivalent experience.
• Twelve years’ experience in communications or public policy/advocacy fields, ideally with experience of working in a not-for-profit.
• Seven years’ experience managing staff in person and/or remote, preferably in a range of countries and cultures.
• Exceptional command of written English, grammar, syntax, and style. With the proven ability to edit complex, technical, or sensitive content into accessible and engaging language. Professional fluency.
• Experience of commissioning and/or producing a range of communication products, all aligned to brand and to deadline.
• Familiarity with a range of communications KPIs and metrics, and software used to monitor and report on them.
• Strong project/time management skills with the ability to manage multiple priorities under deadlines.
• Comfortable working in a fully remote, digital environment.
• Ability to travel to/within domestically and internationally as needed, though likely no more than 5-10% annually
• Work hours can occasionally be in excess of 12 hours per day during difficult periods
• Given the international nature of the organisation, the senior manager will need to be willing to work out of regular working hours when required

Preferred Experience,  Knowledge and/or other Qualifications

• Strategic approach to reputation, positioning and communications planning and knowledge of audience engagement.
• Demonstrated success in understanding audience and stakeholder needs and channel management.
• Excellent written and verbal communications skills to deal with the highest level of organisation/business representatives.
• Experience in commissioning, editing and publishing news and/or magazine articles.
• Experience across a range of communications approaches and products.

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Job Description:

• The Statistical Modeler will design and implement advanced statistical models to analyse Annual Impact Measurement (AIM) data, extracting meaningful insights to inform decision-making at the Global level and Field Office level. Responsibilities include performing robust statistical modelling, interpreting results, and delivering actionable recommendations through reports and dashboards. The role also involves ensuring data accuracy, enhancing methodologies, and collaborating with stakeholders to support impactful, data-driven strategies.

MAIN RESPONSIBILITIES

Analyse large and complex datasets from Annual Impact Measurement (AIM) surveys at the global level and the field office level using advanced statistical modelling techniques (e.g., regression, GLM, causal inference, propensity score matching, etc.):

• Design and automate data transformation workflows and computational rule applications to streamline indicator calculation and improve reproducibility.
• Monitor and troubleshoot computational rule outputs to ensure data quality and consistency across reporting cycles. 
• Prepare clear and impactful descriptive summaries of AIM data trends and related recommendations to inform decision-making. 
• Support stakeholders in navigating dashboards and interpreting indicator figures generated through automated computations. 
• Perform exploratory data analysis to understand the structure and content of AIM datasets.
• Clean and preprocess datasets to ensure accuracy, consistency, and readiness for analysis.
• Conduct hypothesis testing guided by sector leads and key stakeholders’ programmatic decisions.
• Apply advanced statistical models (e.g., regression, GLM, causal inference) to uncover meaningful patterns, relationships, and impact drivers in AIM data.
• Develop and implement predictive models (e.g., time series analysis) to forecast trends and support data-driven decision-making.
• Collaborate closely with data analysts from the AIM team to ensure insights are shared and address complex data challenges.

Create and maintain dashboards and reports to communicate findings to stakeholders:

• Design and implement interactive, user-friendly dashboards that present key results.
• Draft clear, concise, and visually appealing summary reports for diverse audiences, including internal teams and external stakeholders.
• Update dashboards and reports regularly to reflect the latest data and analysis results.
• Develop presentation materials that effectively convey findings and insights to both technical and non-technical audiences.

Interpret and translate statistical insights into actionable recommendations for non-technical audiences:

• Simplify complex findings into accessible narratives using clear language and visuals (e.g., charts, infographics, and diagrams).
• Facilitate workshops or training sessions to help stakeholders interpret data and apply findings to decision-making.
• Create guidance documents or user manuals for dashboards and reports to ensure continued usability by stakeholders.
• Work closely with Research departments to provide insights on prioritised business needs for analysis and reporting

REQUIRED KNOWLEDGE, QUALIFICATIONS, AND SKILLS

• Minimum 6-8 years of experience in statistical modelling with a track record of delivering actionable insights.
• Master’s or Ph.D. in Statistics, Data Science, Economics, or a related quantitative field.
• Proficiency in statistical programming languages such as R or Python for data analysis and modelling
• Expertise in SPSS for advanced statistical analysis and reporting
• Strong understanding of causal inference techniques
• Familiarity with data visualization tools, Power BI, for creating intuitive and interactive dashboards.
• Experience with survey design and data collection tools, KoboToolbox, to support high-quality data gathering and management.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to effectively present complex analyses and insights to both technical and non-technical audiences.
• Effective in written and verbal communication in English.
• Available for travel up to 15% of the time.

Preferred Knowledge and Qualifications

• Familiarity with machine learning techniques and their application in impact measurement or predictive modelling.
• Knowledge of survey methodology and best practices in data quality assurance.
• Understanding of impact frameworks and their alignment with statistical analysis.

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JOB PURPOSE:

The Cloud Database Administrator (Cloud DBA) is responsible for the performance, integrity, and security of cloud-based databases across global systems. This role supports both operational and strategic initiatives, ensuring that database services are scalable, resilient, and optimized to support humanitarian and development programs worldwide.

KEY RESPONSIBILITIES:

• Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
• Manage and maintain cloud-based databases (e.g., Azure SQL, Amazon RDS, PostgreSQL, MySQL) across production and non-production environments.
• Implement and monitor backup, high availability, and disaster recovery strategies.
• Optimize database performance through indexing, tuning, and automation.
• Ensure database security and compliance with organizational and regulatory requirements.
• Collaborate with developers, architects, and infrastructure teams to support application performance and scalability.
• Implement Infrastructure as Code (IaC) practices for consistent and automated database deployments.
• Conduct proactive monitoring and capacity planning using ITOM tools.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in programming/systems, computer science, information systems, or mathematics, specialized training, certification or equivalent work experience.
• Has a broad level of understanding surrounding information systems and application and/or web standards.
• Preference will be given to candidates with experience in Terraform and Azure DevOps. Familiarity with GitHub Actions, Ansible, or scripting tools such as PowerShell or Python is highly desirable.
• Security-first mindset is essential in all aspects of cloud infrastructure and operations.
• Strong understanding of IT Operations Management (ITOM) and database observability.
• Experience with public cloud platforms (Azure, AWS) and cloud-native database services.
• Problem-solving skills with a value-driven mindset, focusing on service optimization and reliability.
• Customer-centric approach—understanding how database performance impacts end-user experience and business outcomes.
• Strong scripting and automation skills (e.g., PowerShell, Terraform, Python) for DevOps integration.

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JOB PURPOSE:

The Service Desk Manager leads the global IT service desk function, ensuring consistent, responsive, and high-quality support for users across multiple regions and time zones. This role defines service performance standards, manages regional support teams, and fosters a culture of accountability and customer care. By leveraging best practices in ITSM, user experience, and incident management, the manager ensures timely resolution of issues, supports continuous improvement initiatives, and strengthens end-user satisfaction across field and office environments.

KEY RESPONISBILITIES:

• Manage and improve service desk processes, SLAs, and knowledge base quality.
• Coordinate multilingual and regional service desk support models.
• Analyze ticket trends to drive improvement and training initiatives.
• Ensure high user satisfaction through timely and effective communication.
• Collaborate across Global Technology & Digital (GTD) business units with TBM and ITSM leads to ensure service desk alignment with digital workplace adoption.
• Provide support, guidance, and collaboration to field office IT staff across all regions.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Demonstrated proficiency in written and verbal communication in English.
• Proven experience leading global IT support or service desk teams.
• Customer-first mindset with operational excellence.
• Hands-on with service desk platforms and reporting tools.
• Strong communication, leadership, and people development skills.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.

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Overview

The Senior Marketing Manager, Child Sponsorship Offer & Experience will be a strategic marketing leader who will partner closely with Support Offices to shape, align, and strengthen the child sponsorship product and sponsor experience.  This role fosters global collaboration, shares emerging practices, and ensures consistent yet locally relevant implementation informed by shared learning and industry insights.

By championing the voice of the sponsor while balancing field realities, the role guides strategic decisions and innovations that enhance the experience for both children and sponsors. A digital-first mindset, a test-and-learn culture, and strong partnership with Support Offices will be central to driving the continued evolution of the sponsorship product—improving the marketing offer, refining product messaging, and enriching the overall sponsor journey. 

This work is key to increasing the relevance and appeal of the sponsorship product, improving sponsor satisfaction and retention, and driving growth in sponsor engagement and revenue.

Key Responsibilities

Global Product Strategy & Positioning

• Co-develop and uphold a global framework for the child sponsorship product that aligns with World Vision’s mission, child impact outcomes, and sponsor expectations.
• Support consistency in product messaging and experience across markets, while enabling flexibility for local contextualization.
• Learn from SO case studies to develop a pricing strategy to maximise acquisitions and revenue

Product Evolution and Innovation

• In collaboration with SO Marketing leaders, continuously improve the Child Sponsorship product enhancing how it is communicated, delivered, and experienced.
• Test, identify and scale proven best messaging and marketing offer to improve acquisition.
• Facilitate SO product innovations that can support acquisition and retention goals, including new formats, storytelling methods, or engagement approaches.
• Ensure the integrity of the core product offer while helping the organization adapt to shifting donor expectations, behaviours, and technologies.
• Drive the shift to a digital-first sponsor journey by identifying and scaling technologies and platforms that enhance sponsor engagement, retention, and personalisation—especially in mobile and social touchpoints

Partnership and Enablement

• Collaborate with Support Offices and co-develop experience design strategies, storytelling frameworks, and sponsor engagement tactics.
• Create and curate adaptable tools, templates, and messaging resources that offices can use to support the sponsor journey.

Research and Insights

• Facilitate global research initiatives to understand sponsor needs, motivations, and responses to different product expressions.
• Monitor industry and donor trends to identify new directions for experience design and value communication.

Support Offices (SOs) Collaboration and Capacity Building

• Intentionally build Sponsorship marketing capabilities across the Partnership
• Enable connection and learning across the partnership with shared learning, peer exchange, and problem-solving (e.g., through working groups, learning calls, and knowledge hubs).
• Build a collaborative global community focused on innovating and strengthening the child sponsorship product.
• Act as a consultative partner to Support Offices by listening, co-designing and leading workshops and providing strategic advice to meet context-specific sponsor experience needs while ensuring alignment with the global sponsorship product framework.

Continuous Improvement

• Partner with Insights, Field Operations and other key partners to assess the effectiveness of product elements through sponsor engagement and satisfaction data.
• Promote a test-and-learn culture by piloting sponsor engagement strategies and product innovations in collaboration with SOs, incorporating feedback and performance data to iteratively refine approaches.
• Support an iterative, feedback-driven approach to product development, grounded in insights gathered from Support Offices and sponsors.
• Collaborate with key teams to define key experience KPIs, track progress, and guide ongoing product and strategy refinements

Knowledge, Skills and Capabilities

Required Skills and Experience

• Bachelor’s or Master’s degree in Business, Marketing, or related field.
• Advanced education, certification or equivalent experience in fundraising, customer experience design and digital marketing, an advantage
• 5+ years of experience in product marketing, ideally with charity sector experience
• 5+ years managing large, complex projects with multiple stakeholders in a global environment.
• Strong understanding and experience in customer experience design
• Excellent written and verbal communication skills
• Experience defining and using success metrics (e.g., NPS, retention, digital engagement) to drive continuous improvement in product marketing and donor experience
• Strong in the use of data and insights to drive marketing decisions
• Experience with marketing tools and technology
• Highly relational with ability to effectively collaborate and influence globally
• Process simplification to drive efficiency and effective end-to-end experiences
• Active Christian faith and alignment with World Vision’s mission and values
• Excellent written and verbal English is required.

Preferred Skills and Experience

• 10+ years of proven success in employing cross-functional partnerships to increase effectiveness of marketing.
• Knowledge of and experience working with World Vision Support Offices

Travel and Work Environment

• 15% international travel
• As expected for a virtual office environment with the addition of frequent travel and the need to accommodate work across multiple time zones.

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JOB PURPOSE:
As a Cloud FinOps Analyst, you will serve as the strategic nexus between Finance, IT, and engineering teams, driving financial accountability and cost efficiency across our global cloud footprint. You will leverage data-driven insights and governance frameworks to optimize cloud investments, enable transparent chargeback models, and support mission-critical programs with scalable, cost-effective solutions.

KEY RESPONSIBILITIES:

Cost Analytics & Reporting

• Aggregate, normalize, and analyze multi-cloud consumption data (AWS, Azure, GCP) to identify trends, anomalies, and cost-saving opportunities.
• Develop and maintain dashboards, scorecards, and executive-level reports on cloud spend, forecast accuracy, and cost allocation.

Budgeting, Forecasting & Governance

• Partner with Finance and business unit leaders to establish rolling cloud budgets, consumption forecasts, and variance analyses.
• Implement and enforce FinOps governance policies, tagging standards, and budget guardrails to ensure adherence to organizational financial controls.​

Chargeback/Showback Implementation

• Design, deploy, and continuously refine chargeback and showback mechanisms that allocate cloud costs to product lines and projects, driving ownership and accountability.
• Educate stakeholders on FinOps principles, fostering a culture of cost transparency and shared responsibility.

Cost Optimization Initiatives

• Collaborate with architecture and engineering teams to execute rightsizing, Reserved Instance/Savings Plan procurement, spot-instance strategies, and automated shutdown schedules.
• Lead continuous improvement sprints—within Agile delivery cycles—to implement infrastructure-as-code (IaC) cost-management controls and automation.

Stakeholder Engagement & Advisory

• Act as the subject-matter expert to advise senior leadership on cloud financial implications of new services, migration patterns, and emerging technologies.
• Facilitate FinOps training workshops and working sessions to embed best practices across global technical teams.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in Finance, Accounting, Information Systems, Computer Science, or related discipline.
• 3+ years of experience in cloud financial management, cost optimization, or FinOps within a large-scale, multi-cloud environment.
• Proficiency with cloud cost tools (e.g., AWS Cost Explorer, Azure Cost Management, GCP Billing), FinOps platforms (e.g., CloudHealth, Apptio), and BI/reporting solutions (Power BI, Tableau).
• Strong financial acumen, including budgeting, forecasting, variance analysis, and P&L reconciliation.
• Demonstrated ability to translate complex financial data into actionable insights and executive summaries.
• Technical Collaboration: Hands-on familiarity with IaC (Terraform, ARM templates), scripting (Python, PowerShell), and CI/CD pipelines to embed cost controls within DevOps workflows.
• Analytical Rigor: Expert problem-solving skills for diagnosing cost anomalies, optimizing utilization, and reconciling billing discrepancies.
• Value-Driven Mindset: Passion for maximizing cloud ROI and aligning technology spend with organizational impact metrics.
• Customer-Centric Orientation: Skilled at partnering with distributed teams to balance cost reduction with uninterrupted service delivery and program outcomes.
• Communication & Influence: Exceptional stakeholder management, able to facilitate cross-functional alignment and foster a culture of continuous cost optimization.
• Certifications (Desirable): FinOps Certified Practitioner (FinOps Foundation), Certified Cloud Practitioner (AWS/Azure/GCP), or equivalent.

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Major Responsibilities

Knowledge Management & Community of Practice Leadership - 50%

• Design and implement KM systems to support both GAM and WASH communities.
• Maintain and enhance platforms like Proposal Pro and WVCentral for access, learning, and knowledge-sharing.
• Curate content, guidance, and best practices that align with both sectors’ evolving needs.
• Administer and support global CoPs, webinars, e-newsletters, and forums.Engage external institutions to bring innovation into the KM ecosystem.

Strategic Learning & Project Systems Lead (Proposal Pro, eCampus, SharePoint, AI & Capability Development) - 40%

Proposal Pro Oversight & Enhancement

• Lead the end-to-end management of Proposal Pro, World Vision’s global grant learning and support platform accessed by over 1500 staff.
• Strategically analyze user engagement data and stakeholder feedback to improve platform usability, content relevance, and alignment with partnership-wide grant acquisition needs.
• Design and deliver training modules, capacity-building sessions, and annual reviews to ensure the platform reflects evolving donor requirements and internal guidance

Project Management of Learning Platforms & Innovation Tools

• Provide project management leadership for implementation and optimization of eCampus, SharePoint, and emerging AI tools, ensuring systems are fit for purpose and integrated into broader learning strategies.
• Supervise workplans, reporting cycles, budget tracking, and stakeholder communications across cross-functional initiatives.
• Serve as a liaison between the GAM and WASH teams to ensure coordinated execution of learning and knowledge-sharing projects with measurable outcomes.

Capability Development & Technical Learning Frameworks

• Support the WASH Capacity development system by updating assessments against the competency framework and work with other sector KMs to monitor and evaluate sector capability
• Support the design and rollout of learning assets supporting staff onboarding and professional growth pathways.
• Partner with People & Culture and Learning & Development teams to deliver sector-wide training programs and assessment tools.
• Integrate global best practices and innovations into learning systems to enhance programming quality and staff capacity.

Strategic Communications (Internal and External) - 10%

• Develop integrated communications strategies for WASH and GAM aligned with WV global goals.
• Craft high-impact materials to showcase WVI’s thought leadership and grant success stories.
• Manage newsletters, SharePoint, StoryHub contributions, and external media engagement.
• Collaborate with Comms & Marketing, SOs, ROs, and FOs for messaging consistency and audience reach.

Required qualifications and experience

• Master’s degree in Public Health, Development, Engineering, or related field
• 3+ years of experience in WASH and grants management
• 3+ years in KM and CoP development.
• 3+ years of project management experience.
• Proven skills in communication, adult learning, and platform governance (e.g. SharePoint, WVCentral).
• English (verbal and writing)

Preferred Experience,  Knowledge and/or other Qualifications ​

• Proposal Pro certification and experience managing large knowledge systems.
• Editing and publishing skills.
• Familiarity with donor landscape mapping.
• Website and database management exposure.
• Language: English (Fluent); Spanish or French desirable.

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Key Responsibilities

Strategic Framework Development

• Co-create and evolve a global retention best practices framework and sponsor experience model, grounded in evidence and responsive to the varied needs of Support Offices.
• Highlight and promote shared understanding of core retention drivers such as early engagement, compelling impact storytelling, sustained gratitude, and meaningful goodbyes.
• Support the development of lifecycle-aligned experiences that foster long-term connection between sponsors and the child sponsorship journey.
• Serve as the central point of accountability for defining, evolving, and curating best practices that drive sponsor retention and satisfaction across Support Offices. Ensure these are accessible, tested, and continuously updated based on global learnings

Support Office Consultation

• Partner with Support Offices to explore retention challenges, interpret sponsor behaviour data, and co-develop contextualized retention strategies.
• Share adaptable tools, frameworks, and models that Support Offices can tailor to improve sponsor loyalty and reduce churn.

Support Office Collaboration and Capacity Building

• Intentionally build Sponsorship marketing capabilities across the Partnership
• Enable connection and learning across the partnership with shared learning, peer exchange, and problem-solving (e.g., through working groups, learning calls, and knowledge hubs).
• Build a collaborative Community of Practice focused on innovating child sponsorship product.
• Identify patterns across Support Offices and surface shared learning opportunities to accelerate adoption of best practices. Lead structured feedback loops that connect learnings from local pilots to global strategy refinement

Leverage Data and Insights

• Effective use of global retention data, including cancellation trends and key behaviours across the sponsor lifecycle data to highlight the best and promising practices
• Translate findings into practical insights, learning briefs, and resources that Support Offices can use to refine their retention approaches.
• Lead the translation of global and local sponsor behaviour data into actionable strategies by synthesising patterns, identifying performance gaps, and prioritising next-step interventions in collaboration with Support Offices.

External Trends and Pilots

• Continuously monitor and assess innovations in supporter engagement and retention from both the nonprofit and commercial sectors. Translate these into actionable tools and testable models for SO adoption
• Encourage and support collaborative pilot initiatives and shared testing of promising retention models across multiple Support Offices.

Knowledge, Skills and Capabilities

Required Skills and Experience

• Bachelor’s or master’s degree in business, Marketing, or related field.
• Advanced education, certification or equivalent experience in fundraising, customer experience, or data and analytics an advantage
• 5+ years of experience in product marketing, ideally with charity sector experience
• 5+ years managing large, complex projects with multiple stakeholders in a global environment.
• Strong understanding and experience in customer experience design
• Excellent written and verbal communication skills
• Strong in the use of data and insights to drive marketing decisions
• Experience with marketing tools and technology
• Highly relational with ability to effectively collaborate and influence globally
• Process simplification to drive efficiency and deliver an effective end-to-end experience
• Active Christian faith and alignment with World Vision’s mission and values
• Excellent written and verbal English is required.

Preferred Skills and Experience

• 10+ years of proven success employing cross-functional partnerships to increase effectiveness of marketing.
• Knowledge of and experience working with World Vision Support Offices.

Travel and Work Environment

• Occasional international travel may be required
• As expected for a virtual office environment with the addition of travel and the need to accommodate work across multiple time zones.