Vacant Roles at CDL Human Resource

ROLE PURPOSE

• Provide strategic leadership and governance for the company, innovation and new product development portfolio. The role owns the end-to-end innovation pipeline, product formulation, validation, scale-up, commercialization, renovation, regulatory compliance, cost optimization and technical team capability while partnering with Marketing, Quality Assurance, Production, Procurement, Supply Chain, Finance and Commercial teams.

KEY RESPONSIBILITIES

Operations / Functional Delivery

• Develop and execute the R&D and NPD strategy and innovation roadmap aligned to business plans, category priorities, consumer insights and profitable growth objectives.
• Lead end-to-end product development from concept brief, feasibility and formulation through laboratory and pilot trials, factory scale-up, commercialization and post-launch review.

Process Control, Quality & Reliability

• Establish robust product specifications, formulations, process parameters, trial protocols, stability and shelf-life requirements, technical dossiers and manufacturing handover controls.
• Ensure new and renovated products comply with KEBS requirements, GMP, ISO, FSSC, food-safety standards, approved claims, customer requirements and our company quality standards.

Planning, Cost & Continuous Improvement

• Manage the NPD portfolio, stage-gate reviews, project risks, laboratory and trial resources, budgets and cross-functional actions to accelerate speed to market.
• Lead value engineering, formulation optimization, alternative-material validation, packaging improvement and process enhancement without compromising safety, quality or consumer acceptance.

SHEQ, Governance & Risk Management

• Protect confidential formulations, technical data, samples, intellectual property and controlled documents, and ensure effective change control, traceability and audit readiness.
• Uphold our company SHEQ, GMP/food-safety, laboratory safety, 6K housekeeping and Code of Business Conduct standards at all times, and escalate any non-compliance promptly.

Team Leadership & Stakeholder Coordination

• Lead, coach and manage the performance, discipline, competence and development of the Deputy Lead, Supervisors, Associates, Technologists and assigned project teams, ensuring succession depth.
• Coordinate Marketing, QA, Production, Procurement, Supply Chain, Finance, Regulatory and Commercial stakeholders, and perform any other duties reasonably assigned by the supervisor or line manager.

Requirements

IDEAL CANDIDATE PROFILE

Education & Professional Qualifications

• Bachelor's degree in Food Science and Technology, Chemistry, Industrial Chemistry, Chemical Engineering, Biochemistry, Packaging Technology or a related field. A relevant master's degree is preferred.
• Professional training in product development, project management, design thinking, sensory science, statistical analysis, innovation management, ISO, FSSC or food safety is an advantage.

Experience Requirements

• 8 - 10 years in R&D, product development, innovation, quality or technical operations within FMCG or manufacturing, including at least 3-5 years in a leadership role.
• Demonstrated experience leading formulation, validation, pilot and factory trials, scale-up, commercialization, regulatory approval, cost optimization and cross-functional product launches.

Technical Competencies

• Innovation strategy, portfolio governance and stage-gate management
• Product formulation, process scale-up, validation and commercialization
• Sensory evaluation, stability studies, specifications and technical documentation
• Regulatory compliance, KEBS, GMP, ISO, FSSC and product risk management
• Value engineering, project management, data analysis and cost optimization
• Leadership & Behavioural Competencies
• Strategic thinking, innovation and commercial judgement
• Consumer focus, analytical problem solving and evidence-based decisions
• Executive influencing, cross-functional collaboration and communication
• Talent development, accountability, integrity and execution discipline

SUCCESS DEFINITION FOR THE FIRST 12-24 MONTHS

• Innovation Delivery: Approved innovation roadmap and planned launches delivered (100%)
• Project Execution: Launch milestones achieved on time and within approved budget (>=90%)
• Quality & Compliance: Product, regulatory and technical approval compliance before launch (100%)
• Value Delivery: Approved cost-optimization and value-engineering target achieved (>=100%)
• Consumer & Stakeholder Outcomes: Product acceptance and stakeholder satisfaction (>=90%)
• Build a capable, accountable technical team with clear routines, skills coverage, project governance and succession depth.

REMUNERATION

• Competitive and commensurate with the scope of the role, the successful candidate's experience and internal company guidelines. Specific terms will be discussed with shortlisted candidates.
   

go to method of application »

Job Purpose

• Our client is seeking an experienced, commercially driven and results-oriented Sales & Business Development Manager with a strong background in healthcare technology, digital health solutions or medical imaging systems.
• The successful candidate will be responsible for driving business growth, expanding market presence and developing strategic partnerships with hospitals, diagnostic centres and healthcare institutions.
• The role will focus on commercialising digital radiology solutions, AI-powered diagnostic technologies, teleradiology services and healthcare technology platforms that enhance medical imaging workflows and improve access to specialist radiology services.

Key Responsibilities

Sales & Business Development

• Develop and implement sales strategies to achieve revenue growth, profitability and market penetration targets.
• Identify and pursue new business opportunities among hospitals, diagnostic centres and healthcare networks.
• Drive sales of digital radiology solutions, teleradiology services and healthcare technology platforms.
• Manage the entire sales cycle, including prospecting, client presentations, solution demonstrations, proposals, negotiations and contract closures.
• Develop and maintain a strong sales pipeline and convert prospects into long-term commercial accounts.
• Explore opportunities for strategic partnerships and business expansion within the healthcare sector.

Digital Radiology & Healthcare Technology Solutions

• Promote and commercialise:
• Teleradiology and remote radiology reporting services.
• AI-powered medical imaging and diagnostic solutions.
• Picture Archiving and Communication Systems (PACS).
• Radiology Information Systems (RIS).
• Digital imaging and DICOM-based solutions.
• Cloud-based medical imaging platforms.
• Radiology workflow management and reporting solutions.
• Understand the technical capabilities, clinical applications and commercial benefits of digital radiology solutions.
• Conduct product demonstrations and presentations to hospital management, radiologists, radiographers and healthcare professionals.
• Translate technical features into practical business and clinical benefits for prospective customers.
• Work closely with technical and clinical teams to develop appropriate solutions for healthcare institutions.

Market Development & Strategic Partnerships

• Identify emerging opportunities within the digital health, medical imaging and healthcare technology markets.
• Develop relationships with public and private hospitals, diagnostic centres, healthcare groups and specialist medical facilities.
• Research competitor activities, market trends and customer needs to inform commercial strategies.
• Represent the organisation at healthcare conferences, medical exhibitions, radiology forums and industry networking events.
• Build strategic partnerships that support market penetration and sustainable business growth.

Client Relationship & Account Management

• Establish and maintain strong relationships with hospital CEOs, medical directors, radiologists, heads of radiology, IT directors and procurement managers.
• Understand customer requirements and recommend appropriate digital radiology solutions.
• Manage key accounts and negotiate service agreements, subscriptions and long-term commercial contracts.
• Drive customer acquisition, retention, satisfaction and account expansion.
• Coordinate with implementation, technical support and clinical teams to ensure successful onboarding and service delivery.

Revenue Growth & Commercial Management

• Develop annual sales budgets, revenue forecasts and business development plans.
• Drive recurring revenue through service contracts, subscriptions and strategic client partnerships.
• Monitor sales performance, profitability, customer acquisition costs and conversion rates.
• Identify opportunities for upselling, cross-selling and expanding existing accounts.
• Prepare regular sales reports, market intelligence updates and commercial performance presentations for management.

Team Leadership & Performance Management

• Lead, coach and motivate the sales and business development team.
• Set individual and departmental sales targets and monitor performance against agreed KPIs.
• Develop a commercially focused, customer-oriented and high-performing team.
• Provide coaching on solution selling, strategic account management and business development.

Requirements

Qualifications & Experience

• Bachelor's degree in Business Administration, Sales & Marketing, Information Technology, Biomedical Engineering, Health Informatics or a related field.
• At least 5–8 years of relevant sales and business development experience within healthcare technology, digital health, medical imaging or healthcare solutions.
• At least 3 years in a sales leadership, business development or key account management position.
• Proven track record in B2B sales involving hospitals, diagnostic centres or healthcare institutions.
• Demonstrable experience selling one or more of the following:
• PACS and RIS solutions.
• Teleradiology services.
• Digital medical imaging platforms.
• AI-powered healthcare or diagnostic solutions.
• Healthcare IT systems and software.
• Medical imaging equipment and associated digital solutions.
• Experience managing complex institutional sales cycles and negotiating commercial agreements.
• Existing relationships within the healthcare and hospital sector will be an added advantage.

Key Skills & Competencies

• Strong commercial acumen and business development capabilities.
• Excellent B2B sales, negotiation and contract-closing skills.
• Good understanding of digital radiology and medical imaging technologies.
• Ability to communicate technical solutions to non-technical decision-makers.
• Strong relationship management and stakeholder engagement skills.
• Strategic market development and account management capabilities.
• Excellent presentation, communication and networking skills.
• Strong analytical, forecasting and reporting abilities.
• Results-oriented with the ability to work independently and achieve ambitious targets.

Ideal Candidate Profile

• The ideal candidate will be a commercially strong healthcare technology professional who understands how hospitals and diagnostic centres operate and has successfully sold technology-driven solutions to healthcare institutions.
• Candidates with direct experience in PACS, RIS, teleradiology, digital imaging, healthcare IT, AI-powered diagnostics or medical imaging technology will be strongly preferred.