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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Brief Description
Reporting to the Customer In-Life Manager – -ESD Large Enterprises. Role Purpose: To ensure excellent and timely customer service by managing relationships of assigned accounts. Handle support issues, escalations and ensure resolution within SLA by maintaining communication with customers on all account support issues throughout the entire customer journey
Relationship Executive Job Responsibilities
Manage Service experience on an end to end basis by:
Job Requirements for Relationship Executive Job
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