• Patient Feedback Assistant Job at Penda Health

  • Posted on: 1 December, 2016 Deadline: Not Specified
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    Penda Health is an award-winning private company that is transforming healthcare in Kenya by building a chain of outpatient medical centres that make extremely high quality healthcare accessible to every family and offer unparalleled patient experiences.

    Penda is an IPIHD Innovator and was named one of the Top 50 Most Innovative Companies in Kenya, 2014. More information is available at PendaHealth.com. We’re still a fairly young company, so check out the details below to learn more about us! Or visit one of our branches in Umoja or Embakasi.

    Patient Feedback Assistant


    Role Description

    We are searching for a Patient Feedback Assistant who is excited to help a young healthcare company understand its patients so it can better serve their needs. To be successful in this position you will need to be highly organized and EXTREMELY friendly and likeable. We want our patients to feel completely at ease when talking with you so that they will give you their honest opinion of their experience with us!

    The Position Offers The Opportunity To

    Interact with tons of Penda patients and learn about their experience at our clinics
    Play a crucial role in a business that prioritizes its customers’ needs and desires above everything else
    Work with an amazing, hard-working team to change the face of healthcare in Kenya


    Send out SMS through an online platform to all patients who visit Penda to get feedback on their visit
    Do regular feedback calls to better understand patients thoughts on specific areas of our business
    Conduct exit interviews with patients to ensure that Penda is adhering to its protocols and high standards
    Assist with quality assurance activities such as comparing data from our point of sales system with data in our patient files
    Categorize feedback so we can understand trends
    Help your colleagues understand our patients by regularly sharing feedback, whether through reports or just by sharing a fun story from a patient!
    Make patients feel comfortable when giving your feedback – they should feel that they can give you their honest opinion, even when it is critical of Penda
    We’re a startup – get ready for anything!


    Super friendly – the ability to get along with everyone and make patients feel very comfortable! And you should LOVE interacting with people!
    Quick learner – someone who can adapt to new systems easily
    Highly organized – able to keep track of large amounts of feedback from a variety of sources
    Great communication skills
    Basic familiarity with Excel – you don’t need to know anything too complicated but we use excel to track feedback!
    Flexibility – willing and able to travel between Embakasi, Umoja, Kahawa West and the support office on Lusaka Road.
    Available full time for a 3 month contract


    Base salary depends on qualifications and experience.

    Full medical cover for outpatient for your whole family.

    Method of Application

    Interested and qualified? Go to Penda Health career website on pendahealth.applytojob.com to apply

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