Job Opportunities at R4Kenya

Roles for the IT Manager Job

• Assist with implementation of a new ERP system and any hardware or software requirements necessary for the setup. Work with the vendor team and IT project manager on integration of ancillary softwares with the ERP and any other setup needed.
• Assist with configuration of new ERP system and training of new staff.
• Maintain the ERP system and provide ongoing troubleshooting support for ERP issues. Escalate any issues to the ERP provider as necessary.
• Proactively manage IT within the company recommending new processes and procedures and ensure all documentation is in place and all processes followed.
• Ensure our data is secured, protected against loss and well managed
• Manage our internet network, internet provider and deal with any issues in relation to connectivity.
• Manage the local company wired and wireless intranet.
• Support market research team on use of Echo Mobile platform for collecting customer data.
• Ensure all company laptops and servers have up to date software and anti-virus protection.
• Assist management in ensuring that computers and the network are appropriately used according to policy.
• Manage IT inventory (e.g. printers, laptops, desktops, tablets, phones etc.) ensuring we have adequate equipment, it is maintained as per an agreed preventative maintenance schedule.
• Manage and provide support for issues and queries related to box.com (our cloud based data storage.)
• Provision/de-provision employees for IT systems: email, box, erp and other applicable services and ensure their laptops have required software.
• Help to update and change the website.
• Generally deal with queries and issues relating to IT within the company and provide support to employees.
• Maintain the CCTV system
• Manage the fixed assets register ensuring all are tagged and recorded correctly and approval has been gained before assets leave the factory.
• Manage the procurement of new IT equipment as and when necessary.

IT Manager Job Requirements

• 3 – 5 years progressive IT experience, preferably in an organisation with an ERP system and at least 30 people connected to network each day
• Experience setting up and/or working within an excellent IT department with all best practice processes and procedures.
• Needs to be excellent at using initiative and working autonomously on a day-to-day basis with regular reporting to manager.
• Ability to be exceptionally organized and be proficient at multi tasking
• Excellent problem finding and problem solving skills.
• Excellent communication skills both verbal and written and excellent reporting writing with an ability to present problems with potential solutions and make technical data easily understood.
• College Degree desirable.
• Experience with: Windows 7/10, Windows Server/HyperV, Microsoft Office, Oracle, Mikrotik, Network, Wifi

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The General manager will be responsible for all aspects of operations at the hotel, day-to-day staff management and guests. He / She should be an ambassador for the hotel brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience. The General Manager would also be required to manage between profitability and guest satisfaction measures.

Group General Manager Job Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating
• Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Requirements for the Group General Manager Job

• Must have a qualification in the hospitality industry
• Previous experience as a Hotel General Manager is a must
• Excellent budgeting and numerical skills
• Business development experience is a plus