Career Opportunities at Safaricom

Reporting to the Operations Manager, the Senior Officer - Vendor Experience will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience. Ensure an excellent vendor experience, supporting variety of touch points across our platform, from onboarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.

Detailed Description

• Work to ensure that customer order are fulfilled flawlessly as per SLA
• Improve the customer experience based on feedback from customers,internal stakeholders and recommend remedial practices
• Perform quality checks and monitor customer satisfaction KPIs anddrivers
• Ensure seamless vendor experience while trading and offer exceptional support
• Create relevant training materials and train new and existing vendorson how to be successful on using the platform
• Monitor vendors to ensure they fulfill order within SLA withoutcancellation
• Solve all vendor issues such as they arise e.g. Systems, contentcreation and reconciliation or escalating to the relevant departments.
• Follow up with relevant departments to ensure  smooth vendor operations e.g. Finance and Warehousing , content creation, customer support, Technology teams etc

Job Requirements

• Excellent project management skills
• Understanding of e-commerce on-boarding requirements
• Comfort with complex database structures and queries.
• Thrive in the face of ambiguity and constant change.
• Must work well in the face of aggressive deadlines, while maintaining data integrity and accuracy.
• Must be willing and able to accommodate flexible work schedule during critical business periods.
• Must exhibit high degree of ownership and accountability.
• Strong communication skills

Additional Details

Critical Success Criteria:

• Excellent project management skills
• Goal/performance oriented.
• Customer oriented (vendors + customers)
• Knowledge of the market, able to understand pain points andindicate/execute solutions
• Able to create reports, plan and organize a complex structure as Vendorand Customer experience
• Able to work under pressure.

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Reporting to the Senior Manager – Vendor Acquisition,the role holder will acquire, develop and maintain relationships with the vendors within their vertical to ensure we onboard the right mix of vendors inline with our agreed minimum laid out standards. The individual will be responsible to drive and grow the vendor vertical category and get assortments aligned with the commercial strategy based on Net Merchandize Value.
        
Detailed Description         
        
•        Develop and monetize the vertical categories in terms of assortments(SKU’s) aligned with the commercial ambition with the guidance of the Senior Vendor Acquisition                   Manager
•        Consistently develop & manage vendor portfolio pipeline, negotiations, discounts ecosystem, focused on key events across the year
•        Own and manage day-to-day relationships with assigned vendors and support the delivery of the end to end shopping experience for customers
•        Maintaining strong relations and follow ups with the vendors assigned including: terms and conditions, pricing, settlements,negotiations, discounts, quality inspections.
•        Work closely with the content acquisition teams and other stakeholders to ensure we have an up to date vendor / product content on the website
•        Deliver the vendor / customer training as appropriate and ensure that the vendors understand to use the system to expand their online business with us.
•        Ensure all vendors are selected & on boarded in line with laid down minimum standards.
        
Job Requirements         
        
•        Degree in Business related course with Online Marketing experience
•        3 – 5 years’ experience in an online business
•        Experience in successfully approaching national,enterprise level and or tier one businesses in a credible and professional manner, with evidence of helping vendors to achieve           their goals.
•        Strong relationship builder, has a positive attitude and is a team player
        
Additional Details         
        
•        Proven track record of B2B sales, preferably inany of the following Industries: e-commerce, advertising or digital marketing.
•        Excellent communication skills, must have aconsultative sales approach and be a strong persuader and influencer at asenior level.
•        Highly driven, is self-motivated, targetorientated, resilient and tenacious,
•        Is customer focused, enjoys working autonomously,hits the ground running and demonstrates a willingness to learn
•        Strong analytical skills, makes well-judgeddecisions, good numeracy, pays strong attention to detail, is a strong problemsolver, demonstrates good commercial awareness               and thinks outside the box togenerate new ideas
•        Has a flexible approach, thrives under pressureand enjoys working in a strategic sales environment
•        Highly organized and plans and prioritizes work effectively

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Brief Description         
        
        Reporting to the Senior Manager; Inventory Management & Inbound Logistics, the position holder will be responsible in managing  the  company’s  investment  in  Saleable inventory, maintenance of stock master data, stock movement analysis, enforcement of inventory management policies & warehouse procedures as well as occupational health and safety  compliance.
        
Detailed Description         
        
•         Implement and maintain procedures for Receipting, Put-Away, Issuing and Data Capture for stocks.
•         Planning requirements for warehouse optimal space utilization.
•         Maintaining accurate and complete inventory master data on ERP system for stock and non-stock items.
•         Carry out weekly cycle counts and monthly stake-takes to ensure 100% accuracy.
•         Reduce the company’s exposure to obsolescence risk by generating weekly ageing reports and implementing recommendations.
•         Process disposals of saleable items in a timely manner ensuring adequate authorizations and prompt data updates.
•         Ensure effective customer service to all key stakeholders and ensure operational issues are fully resolved within the agreed SLAs.
•         Provide the warehouse support in ensuring systems and IT related issues are resolved with agreed SLA.
•         Ensuring archiving is periodically done for all documents generated in transactions.
•         Adherence to OSH and security requirements and submission of monthly occurrence report.
•         Carry out periodic user training and support.
•         Provide accurate monthly report on system users by roles.
•         Provide accurate and timely reports in accordance with Supply Chain framework.
        
Job Requirements         
        
•         B. Com/Business/Information technology with at least 3 years’ experience in Supply Chain Function will be an added advantage.
•         CIPS qualification will be added advantage.
•         Computer literate, proficiency in Microsoft Office.
•         Knowledge of Oracle inventory management will be an added advantage
•         Proactive, confident and self-driven.
•         Integrity, honesty and able to work without supervision
•         Excellent interpersonal and communication skills.
•         Results oriented.
        
Additional Details         
        
•         Working With Others.
•         Operational Excellence.
•         Communicates effectively and engage people.
•         Builds and maintains strong relationships and networks.
•         Focuses on achieving maximum performance and driving continuous improvement.
•         Cross function working on  processes and in problem solving end-to-end.
•         Business Know-how.
•         Evaluates progress, mitigates risks and addresses issues.

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Brief Description         
        
        The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
        
Detailed Description         
        
•    Work closely with the Line managers in the various audit projects/processes.
•    Assist in coding / preparing scripts for continuous audit and monitoring
•    Assist in preparing Internal Audit weekly reports
•    Learn follow up of audit findings with relevant teams and ensuring their closure
•    Assist in administrative duties assigned in the office
            
Job Requirements         
        
•    Undergraduate Student in their third or fourth year studying Computer Science, I.T or relatedfield in a recognized university.
•    Have proven inter personal skills and teamwork
•    Strong analytical skills
•    Excellent communication and written skills.
•    Good organizational skills.
•    Good programming skills