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  • Posted: Jun 1, 2017
    Deadline: Jun 14, 2017
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    In Kenya, Oxfam works with others to alleviate poverty and inequality. We work with the most vulnerable communities in the dry and remote northern regions, and in the impoverished slums of the capital, Nairobi. In Kenya, the highest poverty levels are in the northern pastoralist districts - in some areas 95% of people fall below the poverty line. Like ...
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    Executive Coordinator to the Executive Director

    Job Purpose - Key Responsibilities and Accountabilities

    The Executive Co-ordinator’s role provides administration support to the Executive Director by preparing all travel related administration, to include booking travel, accommodation, organising visas, ground transport and a detailed itinerary. The EC also prepares all the ED’s expense claims and credit card reconciliations. 

    • Making itineraries of the OIED’S agenda when travelling, involving arranging all travel logistics, flights, accommodation, visas and associated items for the Executive director. This is a prime responsibility of the role since the Executive Director travels extensively. It requires meticulous attention to detail, timely delivery, advanced administrative systems and a robust pending system to manage the constant work load.
    • Access to the OIED’s diary in order to ensure logistical plans are set up well in advance. Adding items to the OIED’s diary when required by the Executive Assistant.
    • Providing personal support to the Executive Director on a regular basis
    • Ensuring the OIED has access to all relevant documents for management and board meetings
    • Processing the Executive Director’s expenses. Creating invoices for external organisations and processing payment authorisations and confederations expenses submitted for the Executive Director’s sign-off
    • When required by the Executive Assistant, undertaking a range of tasks including; formatting letters for OIED and responding to e-mails and enquiries
    • Covering the duties of the Executive Assistant when she is away, this involves, maintenance of the Executive Director’s diary, responding to internal and external requests, proactively scheduling appointments
    • Taking appropriate measures to ensure travel and logistics are kept to a cost and appropriateness which is consistent with Oxfam’s external image
    • Keeping apprised of and navigating sensitive, high-level, geo-political and confederation-wide situations with tact and diplomacy
    • Drafting the EO contribution to the Secretariat newsletter
    • Keeping secure and confidential files on behalf of the OIED and OI Chair, including personal information and high-level correspondence
    • When required, filming and editing video interviews given by OIED to camera
    • Dealing with calls from external stakeholders to Oxfam as part of the OI phone pool
    • Member of the OIED Support Team
    • Member of the Business Support Team

    Key Working Relationships

    • Executive Office team.
    • OI Secretariat staff.
    • Affiliate directorates assistants
    • Business Support Team
    • OIED Support Team.
    • External organizations.

    Technical Skills, Experience & Knowledge

    Administrative

    • Excellent organizational and administrative skills, including an ability to effectively prioritize tasks where judgement is key.
    • Ability to take the initiative and organize work pro-actively.
    • Ability to work in a changing environment involving high pressure at times.
    • Able to work effectively as part of a team.
    • Good analytical and problem solving skills.
    • Good time management skills.
    • Numeracy skills.
    • Attention to detail.
    • Experience in coordinating small projects.
    • Ability to manage a combination of time pressure, and a depth of preparation and complexity around scheduling (particularly regarding travel).
    • Able to work in a structured manner towards agreed deadlines.
    • Computer literate: highly proficient in the use of word processing software (MS Word), presentation software (MS PowerPoint), spreadsheet software (MS Excel), database software (MS Access), email and internet.

    Communication

    • Ability to liaise with a wide range of people at a variety of levels, both internally and externally and with credibility, tact and diplomacy, and build strong working relationships.
    • Excellent written, verbal, interpersonal and negotiation skills with an ability to adapt style of communication to suit the relevant audience (e.g. sensitivity to certain cultures; drafting high level communications).
    • Fluent spoken and written English.

    Desirable

    • Knowledge of French and/or Spanish

    go to method of application »

    Executive Assistant to Executive Director

    Job Purpose

    The Executive Assistant to the Executive Director’s role fully supports the Executive Director by managing time and engagements and by tracking all pending work. The Executive Director operates at a very high level internationally, and also has many internal commitments within the Oxfam confederation.  The diary needs to be managed to enable the Executive Director to be at her/his most effective. Management and sign off of the Executive Coordinator’s work and guidance provided when needed.

    Key Responsibilities and Accountabilities

    • Full maintenance of the Executive Director’s diary.  This involves both responding to internal and external requests and also proactively scheduling appointments and managing the tension between internal and external work.  The diary is extremely busy, and there is a significant amount of high level external liaison which requires good knowledge of protocols at the level of government and international institutions, sound judgment, and political awareness and ultimately decision making
    • Full management of the Executive Director’s emails, bringing forward items for attention in a timely manner. This requires development of a robust pending system and the ability to take effective decisions on prioritization.
    • Receiving all invitations to the Executive Director and holding weekly meetings with the OI ED Support Team in order to establish a strategic external engagement agenda, whilst working with the Head of Governance to ensure that a balance is found between external and internal commitments.
    • Establishing a relationship of mutual trust and respect with the Executive Director in order to facilitate communication and maximise efficiency.
    • Handling both general and specific paper and electronic correspondence; drafting text for the Executive Director, including high level communications.
    • Improving the effectiveness and efficiency of the Executive Office such as by developing templates, standards and promoting ways of working best practice, for instance in the preparation and provision of meeting briefs.
    • Finalizing the Executive Director’s travel and meeting packs as prepared by the Executive Coordinator, and providing guidance to the Executive Coordinator when delivering specific pieces of work for the Executive Director.
    • Overseeing of Executive Office Budget.
    • Overseeing the work of the Executive Coordinator, providing guidance and sign off on all administrative areas.
    • Ensuring the Executive Director’s time is utilised as efficiently as possible when she/he is travelling by overseeing the hosting organisation / affiliate’s schedule, amending anything that would be deemed unsuitable by the ED, setting up meetings/calls in the local time zone and ensuring they take place on time.
    • Providing personal support to the Executive Director when required.
    • Liaising with the Executive Director’s high level external contacts including embassies, government officials, INGO leaders and royalty.
    • Managing the Executive Director’s leave application ensuring sign off by the OI Chair.
    • Conducting documentary and website research on specific topics or organizations as required.
    • Providing other support to the Executive Office as required, including overseeing and/or managing projects and/or processes for the Executive Director, such as the annual performance appraisal process.
    • Maintaining secure and confidential files, including lists of high level personal emails and addresses.

    Technical Skills, Experience & Knowledge

    Leadership and Management

    • Effective negotiation abilities and informal leadership skills in a multi-stakeholder, networked environment.
    • Ability to anticipate problems and find solutions
    • Demonstrable organizational and project management skills and ability to manage multiple projects to deadlines.
    • Strong analytical skills.

    Administrative

    • Excellent organizational and administration skills, including an ability to effectively prioritize tasks which could be high level and where judgement is key.
    • Ability to work independently, taking initiative and organizing work pro-actively.
    • Ability to work in a changing environment involving high pressure at times.
    • Able to work effectively as part of a team and also on sole assignments.
    • Good analytical and problem solving skills.
    • Good time management skills.
    • Numeracy skills.
    • Attention to detail.
    • Experience in coordinating small projects.
    • Ability to manage a combination of time pressure, and a depth of preparation and complexity around scheduling (particularly regarding travel).
    • Able to work in a structured manner towards agreed deadlines.
    • Computer literate: highly proficient in the use of word processing software (MS Word), presentation software (MS PowerPoint), spreadsheet software (MS Excel), database software (MS Access), email and internet.

    Communication

    • Ability to liaise with a wide range of people, often at a high level both internally and externally and with credibility, tact and diplomacy, and build strong working relationships.
    • Excellent written, verbal, interpersonal and negotiation skills with an ability to adapt style of communication to suit the relevant audience (e.g. sensitivity to certain cultures; drafting high level communications).
    • Recognising situations of potential brand risk and approaching them with due sensitivity and confidentiality.
    • Fluent spoken and written English.

    Desirable

    • French and Spanish.

    go to method of application »

    Public Engagement Manager

    Purpose of the role

    Oxfam has had great successes with campaigns on specific issues including inequality, the broken food system, conflict and humanitarian issues and ending violence against women and girls. These campaigns are a source of significant strength and lie at the heart of the organization. Through our campaigns, Oxfam has the potential to engage millions more supporters to campaign alongside us. This is why we are working to further integrate campaign mobilization, public fundraising and communications strategies, to achieve stronger campaigning and influence, more supporters taking many more actions, more income and a stronger brand.

    Working in close collaboration with our worldwide campaign teams, the Public Engagement Manager leads the creation and implementation of plans to engage millions of people to campaign alongside us, to deepen supporter engagement and generate income for Oxfam’s vision. She or he provides marketing, fundraising and communications leadership into worldwide, regional and national campaign plans, supported by relevant audience insights. The Public Engagement Manager will achieve this primarily by influencing the design of campaigns and supporting the launch of ambitious mobilization plans by working closely with campaign and mobilization teams at worldwide, regional and national level. 

    Primary responsibilities

    1. Ensure that the role of the public is well understood and articulated, resulting in campaigns that resonate with defined publics (20%)

    • Ensure that through our campaigns the public has a proactive role in helping make a positive impact for people living in poverty. This includes ensuring that much larger audience segments understand who we are trying to influence, why and how their contribution helps. It also includes that the campaign fits well with Oxfam’s brand, connects with Oxfam’s programmatic work and encourages the public to act and donate to Oxfam.
    • Ensure that public facing campaign activities are based on audience insight. Ensure that relevant audience insight is shared and acted upon across fundraising, communications and the campaign groups. 

    2. Co-lead the development and implementation of engagement strategies for worldwide campaigns (30%)

    • Co-lead with worldwide campaign leads the development and implementation of worldwide objectives, plans and creative approaches to engage people to campaign alongside us, to deepen supporter engagement and to generate income for Oxfam’s vision.
    • Ensure that fundraising and communications experts and groups get access and visibility to campaign plans, are able to provide timely, useful input and contribute to implementation.
    • Ensure that fundraising and communication communities commit resources to develop and implement campaigns globally and in priority affiliates and countries.
    • Foster the integration of communications, campaign mobilization and public fundraising /growth objectives into joint engagement goals, at a global and national level.
    • Ensure that relevant content and stories are gathered from Oxfam’s programmatic work and that these reflect the ambitions and aspirations of communications and fundraising teams and can be used effectively within compelling supporter communications and campaigns in various market.
    • Ensure that public engagement impact is measured and that thorough evaluations are run post campaign spikes to share and learn across the confederation to help prepare for the next spike. 

    3. Support the development and implementation of national engagement plans (40%)

    • Support the development of ambitious engagement strategies and targets in priority affiliate and program countries to inspire, enable, connect and expand our supporter engagement.
    • Monitor the delivery and progress of these engagement plans against worldwide campaign mobilization plans in order to encourage and share innovative approaches and to overcome challenges to implementation.
    • Coordinate capacity support and trouble-shooting through the global Public Engagement Department and the public engagement expert communities to support national engagement teams in overcoming challenges to implementation.

    4. Promote best practice and knowledge management (10%)

    • Ensure that Oxfam teams have access to global best practices and expertise required to deliver their public engagement strategies: i.e. to recruit new financial givers, increase engagement with Oxfam on campaign agendas amongst new and future supporters and increase conversion of people engaged with the campaign into other forms of support for Oxfam’s work.  
    • Drive collaboration between fundraising, digital, content gathering and communications teams for campaigns, encouraging cross-fertilization of skills, content, knowledge and materials to execute an effective campaign which recruits and engages new and existing supporters. 
    • Spot innovation and new engagement approaches, for sharing and implementing across the confederation.
    • Identify gaps in knowledge or capacity within priority countries and coordinate specialist support as required.

    Profile

    Technical Skills, Experience & Knowledge

    • Significant (7 years +) senior leadership experience in leading engagement programs, of which a minimum of 4 years should be at senior manager or equivalent level.
    • A track record of delivering ambitious public / supporter engagement strategies, and a deep understanding of multiple engagement techniques.
    • Significant experience with developing successful marketing approaches and supporter journeys that generate more support (actions and donations) for a particular issue but also acquire, maintain and upgrade longer term supporters for the organization.
    • Experience with and in depth understanding of audience research and acting on it in diverse markets across the globe.
    • Experience in working with multi-cultural senior staff and teams and across borders.
    • Experience of budgeting and performance management of public engagement programs.
    • Highly developed analytical skills and a strong understanding of organizational development and business planning.
    • Innovative and creative, able to work under high pressure to deliver new engagement methods.
    • Experience of providing tools and training on public fundraising.
    • Exceptional influencing skills – the ability to achieve agreed goals and to drive change without direct authority.
    • Demonstrable organizational and project management skills.

    Method of Application

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