• Career Opportunities at Samasource - 4 Positions

  • Posted on: 7 July, 2017 Deadline: 20 July, 2017
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  • Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help unlock opportunity for low-income people by sourcing data projects from some of the world's largest companies. Our industry-leading services help our clients achieve their business goals, while radically altering the life trajectory of our workers, who earn a living wage and lift themselves out of poverty.
     

    Associate Curriculum Developer

     

    Job Description

    Reporting to the Global Curriculum Development and Training Manager, the incumbent’s main role will be to support the design and development of curriculum content, training materials, training modules, teaching aids and support all aspects of the curriculum development process to deliver Samasource Digital Basics training at its learning centers.

    Duties And Responsibilities

    • Collaborating with the Global Curriculum Development and Training Manager to:
      • Develop new curricula
      • Review, evaluate and update existing curricula
      • Build courses, write and review eLearning modules
    • Supporting and conducting quality assurance reviews of online and instructor-led programs with key staff.
    • Supporting the review process and include feedback from lesson plans, end of course surveys, and participant evaluations into the quality assurance and course maintenance processes.
    • Supporting the development of assessment material.
    • Supporting management of the LMS and training on use of the LMS.
    • Identifying training and development needs across the functional departments.
    • Working collaboratively across all functional areas to manage and coordinate implementation of new curricula.
    • Performing other duties as may be assigned.

    Successful Candidate Will Have

    Qualifications:

    • A Bachelor's Degree in Education, Curriculum Development or Organizational Development required
    • Knowledge in adult learning principles and concepts.
    • Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs.
    • Advanced skills in development of creative and engaging training materials for an adult audience, in a variety of formats and media as well as storyboarding (work samples required).
    • Minimum 2 years experience demonstrated proficiency in developing curricula, designing, building and deploying instructor-led e-Learning modules using real-time technology (work samples required).
    • Comprehensive understanding of working with learning management systems.
    • Advanced computer experience and proficiency in Microsoft Office.

    The Ideal Candidate Will

    Desired Knowledge, Skills and Abilities:

    • Posses knowledge of functional writing, including consistent and correct use of the tense, grammar/ spelling and terminology that is interesting and varied.
    • Have the ability to manage multiple tasks in a dynamic, deadline-driven environment.
    • Demonstrate good organizational and time management skills; ability to be flexible and solve problems.
    • Posses strong proof-reading skills to produce error free material.
    • Have the ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results.
    • Have the ability to produce learning materials to include facilitator/ instructor and participant manuals
    • Have experience in creating instructional material for the adult learner.
    • Demonstrate good presentation and communication (verbal and written) skills, with fluency in Kiswahili.
    • Experience in teaching/ training or working with young adults is essential.
    • Knowledge of e-Learning techniques. Participation in an online or blended program is an added advantage.
    • Experience in teaching/training or working in or with underprivileged communities is an added advantage.
    • Knowledge of workforce development and the gig economy is an added advantage.
    • Knowledge of the Business Process Outsourcing (BPO) industry and job tracks within the industry is an added advantage.
    • Working knowledge of career development or experience in teaching it is an added advantage.
    • Experience working with KICD to develop the digital school curriculum (instructional design experience) is an added advantage.

    Trainer

     

    Job Description

    Do you love working with young people? Have a great sense of humour and creativity? Do you have a passion for training and would like to be part of a program that works to improve the skills youth need to access employment? Then this is just the job for you.

    Reporting to the Senior Trainer, your main role will be to deliver training at Samasource Digital Basics learning centers in Nairobi.

    Duties And Responsibilities

    • Conducting training at the learning centers to equip learners with knowledge and skills from the Digital Basics curriculum.
    • Working under minimum supervision to conduct training at the learning centers while taking into consideration the contexts and profiles of the learners. This may involve being flexible and adaptable to environments which may necessitate adjusting delivery styles.
    • Supporting learners during training and collecting training data for each cohort.
    • Managing and keeping track of learner progress and performance through the e-Learning platform.
    • Building and maintaining working relationships with the training center manager where located.
    • Maintaining and observing quality standards in content delivery.
    • Ensuring lesson plans are completed to include information on whether learning objectives are met and documenting the successes and challenges experienced.
    • Collecting information pertaining to training including seeking and compiling feedback from learners for course improvement, and documenting learner success stories.
    • Documenting training activities through photographs for reporting purposes.
    • Performing any other duties as may be assigned.

    Successful Candidate Will Have

    Qualifications

    • A Bachelor's Degree in Education, Business Administration or Human Resource Development with a focus on learning and development/ training, Organizational Development, or other related field.
    • Certification in training/ or as a trainer, with a minimum of 2 years training experience.
    • Experience in workforce development/ learning and development.
    • Experience in teaching/ training young adults.
    • Fluency in both English and Kiswahili as a language of instruction.
    • Knowledge of soft skills required for workplace readiness.
    • Knowledge and experience of computers and computer packages. Advanced Excel Skills is an added advantage.
    • A good understanding of e-Learning techniques. Participation in an online or blended program is an added advantage.
    • Experience teaching/training in underprivileged communities is an added advantage.
    • Knowledge of the Business Process Outsourcing (BPO) industry and job tracks within the industry is an added advantage.

    The Ideal Candidate Will

    Competencies:

    • Have working knowledge of career development or some experience in teaching it.
    • Demonstrate good presentation and communication (verbal and written) skills
    • Posses good facilitation and time management skills

    Trainer - Global Training Initiative

     

    Job Description

    Reporting to the Global Curriculum Development and Training Manager, the incumbent’s main role will be to deliver training at Samasource Digital Basics’ new initiative, The Global Training Initiative (GTI). This initiative is aimed at upskilling existing Samasource employees.

    Duties And Responsibilities

    • Conducting training to equip employees with knowledge and skills from the GTI curriculum.
    • Organizing for instructor-led employee training in collaboration with the project and team leads.
    • Managing and keeping track of employee progress and performance through the e-Learning platform
    • Supporting employees during training and collect training data for each course.
    • Building and maintaining working relationships with stakeholders participating in training (such as project and team leads, agents).
    • Maintaining and observing quality standards in content delivery.
    • Keeping track of key performance indicators for the initiative and managing training data.
    • Ensuring lesson plans for instructor-led training are completed, and documenting the successes and challenges experienced.
    • Collecting information pertaining to training including seeking and compiling feedback from employees for course improvement.
    • Performing any other duties as may be assigned.

    Successful Candidate Will Have

    Qualifications:

    • A Bachelor's Degree in Education, Business Administration or Human Resource Development with a focus on learning and development/ training, Organizational Development, or other related field.
    • Certification in training/ or as a trainer, with a minimum of 2 years training experience.
    • Experience in workforce development/ learning and development.
    • Experience in teaching/ training young adults.
    • Fluency in both English and Kiswahili as a language of instruction.
    • Knowledge of soft skills required for workplace readiness.
    • Knowledge and experience of computers and computer packages. Advanced Excel Skills is an added advantage.
    • A good understanding of e-Learning techniques. Participation in an online or blended program is an added advantage.
    • Experience teaching/training in underprivileged communities is an added advantage.
    • Knowledge of the Business Process Outsourcing (BPO) industry and job tracks within the industry is an added advantage.

    The Ideal Candidate Will

    Competencies:

    • Have working knowledge of career development or some experience in teaching it.
    • Demonstrate good presentation and communication (verbal and written) skills
    • Posses good facilitation and time management skills

    Human Resources Manager

     

    Job Description

    Reporting to the Head of Human Resources, the HR Manager shall ensure the execution of HR policies/procedures, co-ordinate talent management and development, and handle the day to day operations of the HR department.

    Duties And Responsibilities

    • Working closely with the Head of HR to execute a recruitment process that attracts high caliber employees while adapting to the fluid capacity requirements of the organization.
    • Partnering with departmental heads to facilitate career development through external and in-house training programmes tailored to enhance career development.
    • Managing the performance improvement process with an aim to ensuring its success.
    • Ensuring organizational compliance of all HR policies and procedures and ensuring that the policies remain relevant and where necessary propose changes and/ or improvements.
    • Overseeing staff welfare programmes and implementing programmes to increase staff engagement including administering occupational health, staff safety and wellness programmes.
    • Working closely with the finance department to process the organization’s payroll, ensuring all payroll reporting is done in a timely manner.
    • Representing the organization at personnel-related hearings and investigations.
    • Ensuring effective implementation of the disciplinary and grievance procedures, as applicable.
    • Maintaining HR and labor law knowledge by tracking changes in Kenyan law and participating in forums that support knowledge transfer of best practices.
    • Performing any other duties as may be assigned from time to time.

    Successful Candidate Will Have

    Qualifications

    • A Bachelor's Degree in Human Resource Management or
    • Bachelors degree with a higher Diploma in Human Resource Management.
    • Minimum of 4 years experience working in Human Resources with at least 1 year in an Assistant Manager or equivalent role.
    • Experience with assessing talent management, executing performance management systems, and executing staff development plans.
    • Proficiency in using the Microsoft Office suite applications
    • The candidate should be a registered member of IHRM.

    The Ideal Candidate Will

    Competencies:

    • Have the ability to analyze organization and individual needs and develop plans to meet them.
    • Posses a strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative.
    • Be experienced in assessing talent management, executing performance management systems, and executing staff development plans.
    • Demonstrate ability to coach, mentor, and support direct reports and employees
    • Have the ability to influence and partner with different levels of the organization to build and maintain a positive work environment.
    • Posses excellent written, verbal communication, interpersonal skills; high quality document and report preparation.
    • Have the ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.
    • Be at ease in a fast-paced, entrepreneurial environment.
    • Have a strong grasp of Kenyan labor and employment laws.
    • Experience working in BPO operations is an added advantage.
    • Experience working with people from disadvantaged backgrounds is an added advantage.

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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